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Guest Service Agent

Crystalbrook Riley
Cairns QLD

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Job Details

Part-time
6 hours ago

Benefits

Parental leave

Qualifications

Computer skills
Guest services
OPERA

Full Job Description

Part-time opportunity offering 16-24+ hours per week
Ongoing training and career development opportunities
Long list of benefits including 50% F&B discounts and $99 team room rates across all Crystalbrook hotels!

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

The Opportunity:

As a Guest Service Agent, you will be at the heart of the guest experience — creating welcoming first impressions and ensuring every arrival and departure feels seamless, memorable and thoughtfully delivered.

From managing check-ins and check-outs with confidence and care, to responding to guest requests and sharing local knowledge, you will play a key role in shaping each guest’s stay. This is a varied, people-focused role suited to someone who enjoys connecting with others, takes pride in great service, and thrives in a fast-paced, collaborative environment.

This role is offered on a [employment type] basis, with [expected hours] per week, and flexibility to work across a rotating roster in line with operational needs.

The Talent:

We are seeking a Guest Service Agent who brings a genuine passion for people and service. Previous experience in guest services is ideal, however it is not essential. We value attitude, curiosity and a genuine interest in hospitality and tourism, and are proud to support the development of team members who are eager to learn and grow with us.

You are warm, professional and naturally attentive, with the ability to anticipate guest needs and respond with care and confidence.

You will bring:

Strong computer skills, with experience using Opera PMS considered an advantage
Excellent attention to detail and a calm, organised approach
Local knowledge of Cairns and the surrounding region, or a willingness to learn
Availability to work across a rotating 7-day roster, including evenings and overnight shifts
A genuine commitment to delivering outstanding guest experiences
A positive, can-do attitude and a proactive approach to your role

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

50% F&B discount across all Crystalbrook restaurants and bars
$99 room rates and a generous friends and family discount
Enhanced parental leave and lifestyle benefits
A commitment to a green future through sustainable luxury practices
Access to our internal mobility program and team reward schemes
Online learning and training platforms and tailored career development pathways
A culture of collaboration, diversity and elevated experiences
Limitless career opportunities in a fast-growing, dynamic environment
Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

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