In-Demand Cloud/ systems engineer Jobs in Canberra, Act

Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
Cloud Engineer
Leidos —Canberra ACT
- Full-time
- Azure
- AWS
- Annual leave
Linux System Engineer
Showtime Consulting —Canberra ACT
- Administrative experience
- Analysis skills
- Scripting
18h
Senior Network Engineer, Executive Level 1, Chief Information Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $126,391 - $134,225 a year
- On call
- Azure
- AI
- Communication skills
2d
Network Engineer, Capability Sustainment - APS Level 6
Australian Government —Canberra ACT
- $101,672 - $113,413 a year
- On call
- Hybrid work
- Azure
- Communication skills
18h
Network Development Engineer, Network Core (Relocation support available)
Amazon Support Services Pty Ltd —Canberra ACT
- Full-time
- AWS
- Scripting
- Health insurance
- Employee assistance program
Senior Microsoft Technical Consultant
Brennan IT —Canberra ACT
- Full-time
- Management
- Administrative experience
- Communication skills
Senior Forward Deployed Engineer
Accenture —Canberra ACT
- Full-time
- Azure
- Computer Science
- Engineering
- On-the-job training
- Parental leave
Senior / Lead Analytics Engineer
Insight Timer —Canberra ACT
- Full-time
- Remote
- Master's degree
- SQL
- Bachelor's degree
Quick Apply
Fullstack Engineer
Karbon —Canberra ACT
- Azure
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
Data Engineer | Temporary with a Possibility of Permanency
Education —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Azure
- SQL
3d
Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Systems design
- AWS
AI/ML Computational Scientist
Accenture —Canberra ACT
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Engineering Manager
Karbon —Canberra ACT
- Management
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
Software Developer (GoLang/ AWS)
Showtime Consulting —Canberra ACT
- Computer Science
- AWS
- Analysis skills
Sales Engineer - Canberra
Check Point Software Technologies —Canberra ACT
- Full-time
- Hybrid work
- Computer science
- Computer Science
- English
Quick Apply
Technical Specialists | NV-2 - TSPV - EOI
Leidos —Canberra ACT
- Full-time
- Communication skills
- Annual leave
Senior Systems Administrator (Infrastructure Engineer)
Centorrino Technologies —Canberra ACT
- Contract
- Scripting
- Communication skills
Quick Apply
Backup Engineer
Leidos —Canberra ACT
- Full-time
- Azure
- AWS
- Scripting
- Annual leave
Customer Success Executive
ServiceNow —Canberra ACT
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply
13d

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cloud/ systems engineer jobs near canberra, act

Senior Contact Centre Specialist

Optus -
Canberra ACT

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Job Details

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

Date: 17 Aug 2026

Location: Canberra, Australia

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Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

cloud/ systems engineer jobs in canberra, act

Senior Contact Centre Specialist

Cloud Engineer

Linux System Engineer

Senior Network Engineer, Executive Level 1, Chief Information Officer

Network Engineer, Capability Sustainment - APS Level 6

Network Development Engineer, Network Core (Relocation support available)

Senior Microsoft Technical Consultant

Senior Forward Deployed Engineer

Senior / Lead Analytics Engineer

Fullstack Engineer

Data Engineer | Temporary with a Possibility of Permanency

Delivery Consultant: Full Stack Engineer, AWS Professional Services

AI/ML Computational Scientist

Engineering Manager

Software Developer (GoLang/ AWS)

Sales Engineer - Canberra

Technical Specialists | NV-2 - TSPV - EOI

Senior Systems Administrator (Infrastructure Engineer)

Backup Engineer

Customer Success Executive

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