In-Demand General manager primary processing Jobs

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Service Manager - WA

JLG -
Kewdale WA

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Customer service
ERP systems
Computer skills
Leadership
Communication skills
Time management

Full Job Description

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY:

Reporting to the Regional Operations Manager, the Service Manager will oversee all aspects of the Service Department, including the efficient management of workshop operations, field service & coordination, parts processing and customer service.

This role also acts as the primary responsible point of contact for the site, ensuring smooth day-to-day operations and a strong connection between customers, technicians, and internal departments.

The Service Manager will lead and support service staff, promote a strong safety culture, and drive operational excellence, customer satisfaction and business efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

These duties are not intended to be all-inclusive. Other duties may be assigned as required.

Serve as the primary point of contact for all matters related to the site, including customer interactions, internal coordination, and operational updates
Lead, support, and manage the service team, including Workshop technicians, Field Service technicians and Trades assistants
Empower, coach and develop both Workshop Leading Hands and Field Service Team Leaders to help manage their applicable business units.
Ensure policies and procedures are understood, applied, and complied with across service operations
Support Field Service Coordinator/s around service technicians and schedule on-site jobs where required
Oversee and assist the Field Service Coordinator/s for timely coordination of JLG Field Service Technicians, maintaining a high recovery and utilization rate
Allocate service work orders to workshop technicians and monitor job progress
Review and verify technician timesheets and Baseplan entries weekly
Ensure Pre-Delivery Inspection (PDI) documentation is completed and submitted in a timely manner for invoicing
Liaise with customers, service staff, and parts department to ensure timely and efficient job execution
Manage stock levels, bin maintenance, and cyclic stocktakes as needed
Support parts ordering, processing, and receipting of goods related to service and PDI work
Generate and manage workshop retail and internal service quotes and jobs
Process parts sales orders and customer credits accurately and efficiently
Build and maintain strong relationships with internal and external stakeholders, ensuring high levels of customer satisfaction
Monitor industry trends and share insights with the management team
Ensure full compliance with HSEQ (Health, Safety, Environment & Quality) standards and participate in toolbox talks and safety meetings
Provide ongoing training, leadership, and performance management to service team members
Participate in general administrative tasks and site-wide support activities as required

MINIMUM QUALIFICATIONS:

Strong leadership and interpersonal skills with a proven ability to lead a service team
Excellent written and verbal communication skills
Ability to manage multiple priorities and work towards deadlines
Solid organisational and time management abilities
Basic to intermediate computer proficiency (preferably in ERP systems like Baseplan)
Understanding of workshop operations and customer service delivery

Apply Now

Refine Your Search

general manager primary processing jobs

Service Manager - WA

Advanced Trainee

Medical Administration /Receptionist

Technical Facility Co-Ordinator

Medical Screener

Retail Property Manager

Workplace Ambassador Lead

Admin Manager (Retail)

Assistant Financial Accountant

Research Assistant

Assistant Retail Manager/ Administration Manager

Manufacturing Engineer

Senior Property Manager

Casual Merchandise - Cooma, Agriwest

Workplace Services (WPS) Manager, ANZ

Piping Superintendent

Integration Aide & Administration Support

Senior Property Manager (Team Lead)

Office Admin - General

Facilities Engineer

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