In-Demand Technical support Jobs in Brisbane, Qld

Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
9d
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
IT Systems Administrator
Andonis Cafe & Bar —Yeerongpilly QLD
- $54,000 - $75,000 a year
- Part-time
- In-person
- Café
Quick Apply
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
12d
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
9d
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
12d
Services Specialist - Technical Support Engineering
Baker Hughes —Brisbane QLD
- Full-time
- Engineering
- English
- Bachelor's degree
- Disability insurance
- Life insurance
5d
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
ICT Infrastructure Engineer
Goodstart Early Learning —Murarrie QLD
- Full-time
- Azure
- Management
- Scripting
- Gym membership
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
Systems Administrator
Queensland Government —Brisbane QLD
4h
IT Support Engineer - Queensland
Harris Farm —Brisbane QLD
- $80,000 a year
- Full-time
- Azure
- Management
- Customer service
- Employee discount
17h

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Cafe all rounder
Coffee Head Co —South Brisbane QLD
Restocking and assisting with opening/closing duties. Previous café or hospitality experience preferred. Taking orders and serving customers.
$26.44 - $42.36 an hour
Quick Apply
6d
BCC Cinemas Strathpine - Cinema Worker
EVT Group —Strathpine QLD
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Incredible team member discounts from your first day on-the-job.
11d

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technical support jobs near brisbane, qld

Team Lead Support Analyst- Centrered IT

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
9 days ago

Qualifications

Azure
IT support
IT
Computer skills
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Centrered IT, is looking for a Team Lead Support Analyst in Brisbane.

This is a client-facing leadership role where you will be the primary point of contact for service escalations, providing technical guidance to Support Analysts and helping clients get the most from their IT environment.

You will be working full-time on-site with one of Centrered's largest clients, while working closely with the IT team and key client stakeholders.

As a senior member of the Managed Services team, you will provide leadership, mentoring and escalation support to analysts while maintaining strong relationships with clients.

Responsibilities:

Provide technical leadership, guidance and mentoring to Support Analysts, including pod leadership where required.
Act as a key escalation point for complex client issues.
Lead and mentor Incident, Problem and Change Management processes.
Analyse technical issues and perform root cause analysis.
Support the design, planning and enhancement of ICT network architectures.
Install and configure routers, firewalls, switches, cabling and other network devices.
Maintain core server architecture, including patching, updates, servicing and planned upgrades.
Maintain and manage Microsoft 365 environments and backup solutions.
Support cyber security initiatives and promote a “security first” approach.
Undertake capacity planning and reporting on core systems.
Drive the effective use of existing and emerging technologies to achieve business outcomes.
Provide telephone, face-to-face and remote support, including site visits where required.
Maintain accurate technical and customer-facing documentation.
Build and maintain strong client relationships through consistent, professional and responsive service.
Promote collaboration and teamwork across the Managed Services team and wider business.

Skills required

5-10 years’ experience in an IT support or managed services environment.
Previous experience leading, mentoring or managing an IT support team.
Strong experience handling technical escalations from support team members.
Solid computer and IT skills.
Experience working in a Managed Service Provider (MSP) environment is highly desirable.
Strong understanding of Microsoft 365 environments.
Experience with Windows 10/11, Windows Server and Active Directory/Azure Active Directory.
Experience with networking technologies, including routers, switches and firewalls.
Strong problem-solving and root cause analysis skills.
Excellent communication and client relationship skills.
Ability to work collaboratively while taking ownership of escalated issues.
Ability to travel or attend client sites as required.
Relevant IT certifications or a willingness to undertake certification training.

Benefits

Dedicated professional development time
Brisbane-based, client-site position.
Certification training every week to support your professional development.
1-2 days WFH per week after probation.
Career progression opportunities within Centrered IT.
The opportunity to work closely with one of our largest clients and key stakeholders.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

technical support jobs in brisbane, qld

Team Lead Support Analyst- Centrered IT

ICT Service Manager

Systems Administrator

IT Systems Administrator

Procurement Specialist - ICT

IT Field Technician

ICT Procurement and Contract Specialist

Specialist IT Engineer

ATS Service Desk Team Lead - APAC

Technical Support (BMS & Controls) | Brisbane

Services Specialist - Technical Support Engineering

Systems Administrator

IT Support Engineer

ICT Infrastructure Engineer

Senior ICT & Security Engineer

Systems Administrator

IT Support Engineer - Queensland

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