In-Demand Call centre Jobs in Altona North, Vic

Customer Service Officer (Hub Specialist)
Link Group —Docklands VIC
- Rotating roster
- Customer service
- Financial services
1d
Customer Services Representative - Infringements
Orikan —Docklands VIC
- Full-time
- CRM software
- Customer service
- Communication skills
Quick Apply
1d
Customer Service Specialist
Arthrex —Port Melbourne VIC
- Rotating roster
- Hybrid work
- Microsoft Outlook
- Customer service
- ERP systems
- Health insurance
3h
Pathology Collector
Healius Corp. —Maribyrnong VIC
- Part-time
- Blood sampling
- Communication skills
- Paid training
- Health insurance
Sales Manager - Contact Centre
Splend —Melbourne VIC
- Full-time
- CRM software
- Sales
- AI
- Employee assistance program
Quick Apply
4d
Telemarketer
Kitchen Group Pty Ltd —Port Melbourne VIC
- Temporary
- Communication skills
- Employee discount
Quick Apply
Pathology Collector Grade 2
Austin Health —Heidelberg VIC
- Part-time
- Nursing
- Customer service
- Research
- Health insurance
7d
Team Leader
Victorian Government —Melbourne VIC
- Full-time
- Computer skills
- Health insurance
5d
Wholesale Consultant
Infinity Group —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Salesforce
- Health insurance
- Parental leave
Insurance Sales Consultant
TAL —Melbourne VIC
- Up to $100,000 a year
- Full-time
- Hybrid work
- Sales
Quick Apply
12d
Sales Representative
Criterion Industries —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
Quick Apply
12d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Health insurance
Outbound Sales Team Leader – B2B !
Business Telecom Australia Pty Ltd (NexGen) —South Melbourne VIC
- Full-time
- CRM software
- Computer skills
Quick Apply
Sales Team
Speedie Waste —Campbellfield VIC
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
Team Leader
Austin Health —Heidelberg VIC
- Computer skills
- Health insurance
Aftersales Sales Coordinator
Peter Warren Automotive Holdings —Burwood VIC
- Full-time
- Management
- Sales
- Customer service
- Employee discount
Administration with Warm Outbound Sales
TSSM —Melbourne VIC
- $23.60 - $33.71 an hour
- Part-time
- Sales
- Customer service
- Salesforce
Quick Apply
1d
Customer Care Operator (Call Centre & Data Entry)
Murdoch Childrens Research Institute —Parkville VIC
- $70,619 - $73,866 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Commuter assistance
9h
Customer Support Consultant
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Café
- Parental leave
9h

I want to receive the latest job alert for call centre in altona north, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre jobs near altona north, vic

Sales Representative jobs in Melbourne VIC

Call Taker jobs in Wyong Nsw

Call Taker jobs in Richmond Nsw

Night Shift On Call jobs in Brisbane Qld

Call Taker jobs in Hornsby Nsw

Part Time Call Centre jobs in Melbourne Vic

Building Care Taker jobs in Richmond Vic

Call Centre jobs in Wollongong Nsw

Night Support Work jobs in Western Sydney University, Campbelltown Campus Nsw

Highest Pay Disability Support Worker jobs in Sydney Nsw

Support Worker Assistance jobs in Casula Nsw

Community Support Worker jobs in Melbourne Vic

Telemarketer jobs in Chippendale Nsw

Telemarketer jobs in Griffin Qld

Telemarketer jobs in New South Wales

Senior Telemarketer jobs in Fyshwick Act

Telemarketer jobs in Bell Post Hill Vic

Senior Telemarketer jobs in Broadway Nsw

Disability Support Worker jobs in Campbelltown Nsw

Technical Support Specialist jobs in Rockdale Nsw

Customer Service Officer (Hub Specialist)

Link Group -
Docklands VIC

Apply Now

Job Details

1 day ago

Qualifications

Customer service
Scalability
Financial services

Full Job Description

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team!

We’re looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery.

This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office (after initial training), the rest from home!

What You’ll Be Doing

Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries.
Support with administrative tasks, system processing and written correspondence.
Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees
Investigate and resolve issues with professionalism and empathy
Meet and exceed KPIs across calls, admin tasks, and written correspondence
Collaborate with your team to share ideas, support goals, and contribute to a positive team culture
Participate in ongoing training and proactively build your superannuation knowledge
Stay informed on industry trends and legislative changes
Support the Team Leader with high-priority requests, projects, and workflow management
Identify risks and recommend process improvements to enhance service delivery
Ensure all work meets quality standards and complies with regulatory requirements

What You Bring

Proven experience in customer service, ideally within superannuation or financial services
Strong problem-solving and investigation skills
Excellent communication—both written and verbal
Ability to manage competing priorities and meet deadlines
A proactive mindset with a passion for continuous learning
Confidence in handling escalations and sensitive conversations
A collaborative spirit and commitment to team success
Ability to commit to 4 weeks' full-time training onsite.

Why Join Us?

Be part of a supportive, high-performing team
Make a real difference in members’ financial wellbeing
Gain exposure to complex superannuation processes and stakeholder management
Enjoy opportunities for professional growth and development

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

call centre jobs in altona north, vic

Customer Service Officer (Hub Specialist)

Customer Services Representative - Infringements

Customer Service Specialist

Pathology Collector

Sales Manager - Contact Centre

Telemarketer

Pathology Collector Grade 2

Team Leader

Wholesale Consultant

Insurance Sales Consultant

Sales Representative

Supervisor, Technical Customer Support, Residential Energy

Outbound Sales Team Leader – B2B !

Sales Team

Installer Support, Technical Specialist

Team Leader

Aftersales Sales Coordinator

Administration with Warm Outbound Sales

Customer Care Operator (Call Centre & Data Entry)

Customer Support Consultant

I want to receive the latest job alert for call centre in altona north, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected