In-Demand Manager ‑ network coverage Jobs in Parramatta, Nsw

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
PR Account Executive
Burson —Sydney NSW
- Organisational skills
- Negotiation
AV Installation Technician IV
AVI-SPL —Sydney NSW
- Full-time
- Schematics
- Construction site
- Senior Secondary Certificate of Education
Lead Mulesoft Developer
Mav3rik —Sydney NSW
- Contract
- Hybrid work
- Management
- Salesforce
- APIs
- Health insurance
- Annual leave
Engineering Director, Global Treasury and Payment Network (Relocate to Singapore)
Airwallex —Sydney NSW
- $380,000 - $450,000 a year
- Full-time
- Hybrid work
- Salesforce
- Software development
- Leadership
Planning Manager - Bids & Tenders
ALSTOM —Sydney NSW
- Microsoft Excel
- Data analysis skills
- Leadership
Associate Director, Assistant Coverage Banker, Global Subsidiaries
Standard Chartered —Sydney NSW
- CRM software
- Sales
- Analysis skills
- Health insurance
- Annual leave
Senior Lighting Techniciann
Century —Chatswood NSW
- $80,000 - $85,000 a year
- Overtime
- AutoCAD
- First Aid Certification
- Communication skills
Quick Apply
Taubmans - Trade - Commercial Account Manager
PPG —Eastern Creek NSW
- Full-time
- Salesforce
- Microsoft Office
- Construction experience
Quick Apply
Strategic Alliance Manager
Forter —Sydney NSW
- Hybrid work
- Sales
- Salesforce
- Business development
- Health insurance
- Dental insurance
Quick Apply
5d
PR Senior Account Executive
Burson —Sydney NSW
- Writing skills
- AI
12d
Manager - Cyber Defence Strategy
GHD —Sydney NSW
- Hybrid work
- Azure
- Presentation skills
- Construction experience
Area Manager – Distribution
Rain Bird Corporation —Sydney NSW
- Microsoft Excel
- Sales
- Customer service
Sales Manager, SMB and Corporate
Asana —Sydney NSW
- Management
- Sales
- In-person
- Work from home
Quick Apply
Product Manager – Fund Accounting and Administration, Data and reporting, VP - Sydney / Melbourne
Citi —Sydney NSW
- Full-time
- Master's degree
- Education
- Bachelor's degree
Head of OTC Derivatives & FX Operations
Citi —Sydney NSW
- Full-time
- Management
- Leadership
- Communication skills
- Health insurance
10d
Practice Manager
KG Talent —St Leonards NSW
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
10d
Associate Consultant
Appian Corporation —Sydney NSW
- Computer Science
- Salesforce
- Engineering
- Employee stock purchase plan
- Disability insurance
PR Account Executive
Burson Global —Sydney NSW
- Organisational skills
- Negotiation
Electrical Construction Site Supervisor
Enerven —Macquarie Park NSW
- $250,000 a year
- Overtime
- Research
- Supervising experience
- Construction experience
- Health insurance
- Parental leave

I want to receive the latest job alert for manager ‑ network coverage in parramatta, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manager ‑ network coverage jobs near parramatta, nsw

Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

manager ‑ network coverage jobs in parramatta, nsw

Service Delivery Team Leader – Sydney

PR Account Executive

AV Installation Technician IV

Lead Mulesoft Developer

Engineering Director, Global Treasury and Payment Network (Relocate to Singapore)

Planning Manager - Bids & Tenders

Associate Director, Assistant Coverage Banker, Global Subsidiaries

Senior Lighting Techniciann

Taubmans - Trade - Commercial Account Manager

Strategic Alliance Manager

PR Senior Account Executive

Manager - Cyber Defence Strategy

Area Manager – Distribution

Sales Manager, SMB and Corporate

Product Manager – Fund Accounting and Administration, Data and reporting, VP - Sydney / Melbourne

Head of OTC Derivatives & FX Operations

Practice Manager

Associate Consultant

PR Account Executive

Electrical Construction Site Supervisor

I want to receive the latest job alert for manager ‑ network coverage in parramatta, nsw

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected