About the Opportunity
Join Flight Centre Travel Group as a WalkMe Digital Adoption Specialist and play a key role in helping people and software work seamlessly together.
You’ll design, build and optimise in-platform digital adoption experiences that improve productivity, drive operational efficiency and support consultants in their day-to-day work.
Working closely with Change & Adoption, Learning & Development, operational stakeholders and subject matter experts, you’ll create high-quality WalkMe content that is accessible, engaging and aligned to broader capability pathways.
This is an exciting opportunity to combine technical expertise, instructional design and user experience thinking to create meaningful business impact.
Candidates must be based in Brisbane, or willing to relocate.
What you will be doing:
- Design and build WalkMe content, including smart tips, walk-thrus, blockers, launchers and surveys using sound instructional design principles
- Maintain governance standards, best practices and scalable approaches across WalkMe implementations
- Assess business needs and use cases, design impactful solutions and continuously improve outcomes through measurement and iteration
- Manage the build, testing, deployment and maintenance of WalkMe content across digital platforms
- Maintain accurate ticket updates and provide visibility of project status, priorities and next steps
- Partner with Learning & Development teams to align WalkMe content with onboarding and capability pathways
- Translate complex operational processes into intuitive, in-the-flow-of-work guidance with subject matter experts
- Collaborate with business, technical and creative stakeholders to support software readiness, communications and training outcomes
- Support agile development practices and continuous enhancement of the digital user experience
- Measure solution effectiveness against KPIs and document solutions through UAT and user guides where required
- Promote WalkMe best practices and build stakeholder awareness of digital adoption value
- Build strong relationships with project teams and stakeholders across the business
- Align WalkMe releases and activities with governance and intake processes
- Continuously develop expertise in digital adoption, instructional design and change management
We would love to hear from you if you have:
- Demonstrated experience designing, building and maintaining WalkMe solutions in a commercial environment strongly preferred. Experience with other digital adoption platforms will also be considered
- Experience in instructional design or learning content development, ideally using tools such as Articulate Storyline or Rise
- Experience translating complex operational or process knowledge into accessible learning content
- Familiarity with software deployment, APIs and system integrations.
- HTML, CSS and/or JavaScript experience is desirable
- Proficiency in Microsoft Excel, Word and PowerPoint
- Background in UX design, learning and development, change management or project management is advantageous
- 1-3 years of professional services or instructional design experience is desirable
- Bachelor’s degree in IT, Instructional Design, Education or a related discipline desirable, or equivalent industry experience
- Certificate IV in Training and Assessment regarded favourably
What you'll Enjoy:
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status
Development: Individualised Learning & Development pathway options
Exclusive Staff Discounts: Accessible via our employee-only portal with over 500 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Please note: applications can only be considered by candidates who have the right to work in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
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