In-Demand Complaint resolution Jobs in Parramatta, Nsw

Complaint Resolution Specialist
CMC Markets —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
- Free food
Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
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- Communication skills
- Work from home
8d
Ombudsman, Investments and Advice
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
Quick Apply
1d
Customer Service Manager
Trend Windows & Doors —Girraween NSW
- No weekends
- Customer service
- Communication skills
- Time management
- Employee discount
17h
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Sessional Ombudsman, Life Insurance
AFCA —Sydney NSW
- Full-time
- Remote
- Private practice
- Life insurance
Quick Apply
Banking Industry Lead, Scams
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
Quick Apply
11d
Technical and Customer Experience Specialist
Align Technology —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick Apply
Gym Operations Manager
1UP Bouldering —Chullora NSW
- $60,000 a year
- Part-time
- Hospitality
- CPR Certification
- Sales
- Gym membership
Quick Apply
Director Resolution Review and Engagement
Health Care Complaints Commission —Sydney NSW
- Full-time
- Employee assistance program
16h
Collections Officer
Bridgit —Sydney NSW
- Remote
- Annual leave
4d
Communications Adviser
Australian Financial Complaints Authority —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- AI
4d
Customer Service Representative
Globus Medical —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Customer Relationship Officer
Harmony New Energy Auto Pro Servicing Pty Ltd —Homebush NSW
- Full-time
- CRM software
- Customer service
- Senior Secondary Certificate of Education
- Opportunities for advancement
Quick Apply
Change Management Consultant, Scams
AFCA —Sydney NSW
- Contract
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
5d
Senior Service Specialist - Complaints
Rest —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Quick Apply
Customer Service Representative
Tilray —Sydney NSW
- Full-time
- CRM software
- Salesforce
- ERP systems
Ombudsman, Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Senior Agile Coach
AFCA —Sydney NSW
- Contract
- Hybrid work
- Agile
- Financial services
- Leadership
Quick Apply
Manager, Client Services | Macquarie Asset Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Annual leave
- Work from home

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Complaint Resolution Specialist

CMC Markets -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Extended annual leave
Free food

Qualifications

Analysis skills
Communication skills

Full Job Description

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering.

We're looking for an experienced and customer-focused Complaint Resolution Specialist to join our team.

This role is ideal for someone who enjoys solving complex problems, navigating regulatory requirements, and delivering fair customer outcomes within a fast-paced financial services environment.

You will be responsible for managing complex customer complaints relating to online trading and investment services, including matters escalated to external dispute resolution bodies such as the Australian Financial Complaints Authority (AFCA).

Why You'll like working here

Just some of the reasons you’ll love working here include:

Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.
$0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
Continuous learning: Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.
Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing
Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.
Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!

What you’ll be working on

Investigating and resolving complex customer complaints from start to finish.
Managing complaints involving:
- Trade execution and pricing disputes
- Platform and technology issues
- Corporate actions
- Margin lending and margin calls
- Fees, interest and account calculations
- Account administration matters
Preparing clear and well-reasoned written responses.
Managing complaints escalated to AFCA and other external dispute resolution schemes.
Working closely with teams across Trading, Technology, Operations, Compliance, Legal and Risk.
Identifying root causes and opportunities to improve customer outcomes.
Supporting complaint governance and regulatory reporting activities.

What will help you be successful?

You'll thrive in this role if you're naturally curious, solutions-focused and enjoy investigating complex issues to deliver fair, balanced outcomes. You combine strong analytical thinking with excellent judgement and communication skills, allowing you to confidently manage challenging customer situations while balancing customer outcomes with regulatory requirements.

You'll bring experience handling complex complaints or dispute resolution within financial services, including interpreting legislation and communicating clear, well-reasoned decisions. Experience with AFCA matters, ASIC Regulatory Guide 271 (RG271), or within stockbroking, online trading or wealth management will be highly regarded.

Qualifications in law, finance, commerce, business or a related discipline are also advantageous.

You must hold full working rights in Australia to be eligible for this role.

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone

Click on the link to find out more about the things we live by at CMC Markets CMC Markets - Culture Video

We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, apply with your up-to-date CV and we’ll consider you for this role and any other suitable opportunities across the business.

We look forward to hearing from you!

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.

Apply Now

Refine Your Search

complaint resolution jobs in parramatta, nsw

Complaint Resolution Specialist

Customer Advocacy Specialist

Ombudsman, Investments and Advice

Customer Service Manager

Ombudsman, Banking and Finance (Small Business & Transactions)

Sessional Ombudsman, Life Insurance

Banking Industry Lead, Scams

Technical and Customer Experience Specialist

Gym Operations Manager

Director Resolution Review and Engagement

Collections Officer

Communications Adviser

Customer Service Representative

Customer Relationship Officer

Change Management Consultant, Scams

Senior Service Specialist - Complaints

Customer Service Representative

Ombudsman, Banking and Finance

Senior Agile Coach

Manager, Client Services | Macquarie Asset Management

I want to receive the latest job alert for complaint resolution in parramatta, nsw

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