In-Demand Complaint resolution Jobs in Parramatta, Nsw

Communications Adviser
AFCA —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- Communication skills
Quick Apply
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Front Office All Rounder
Accor Apartments & Realty —Sydney NSW
- Weekend availability
- Hospitality
- Customer service
- Communication skills
12d
Head of Resident Operations
Keyton —Sydney NSW
- Full-time
- Budgeting
- Leadership
- Communication skills
- Referral program
Senior Customer Resolutions Specialist - Claims
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
Membership Services Manager
Australian Turf Club —Randwick NSW
- Customer service
- No degree
- Communication skills
- Parental leave
4d
CUSTOMER SERVICE ATTENDANT
Fortress Games —Sydney NSW
- Weekend availability
- Customer service
Customer Service Representative
Globus Medical —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Claims Team Leader
Marsh —Sydney NSW
- Full-time
- Hybrid work
- Supervising experience
- Leadership
Quality Assurance Officer
IXOM —Kings Park NSW
- Full-time
- Employee assistance program
Customer Service Representative
Tilray —Sydney NSW
- Full-time
- CRM software
- Salesforce
- ERP systems
Customer Relationship Officer
Harmony New Energy Auto Pro Servicing Pty Ltd —Homebush NSW
- Full-time
- CRM software
- Customer service
- Senior Secondary Certificate of Education
- Opportunities for advancement
Quick Apply
Customer Service Specialist
Asuria —Chatswood NSW
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Parental leave
Senior Customer Care Representative
Stryker —Sydney NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Health insurance
Customer Service Manager
Fast Facilities Services —Manly Vale NSW
- $70,000 - $90,000 a year
- Urgently hiring
- CRM software
- Management
- Customer service
Quick Apply
12d
Manager, Client Services | Macquarie Asset Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Annual leave
- Work from home
Store Manager- Dominos
Tara General Trading Pty. Ltd. —Epping NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- Inventory control
- Customer service
- Employee discount
- Professional development assistance
Quick Apply
Communications Adviser
Australian Financial Complaints Authority —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- AI
2d
Ombudsman, Superannuation
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
5d
Change Management Consultant, Scams
AFCA —Sydney NSW
- Contract
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
3d

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Communications Adviser

AFCA -
Sydney NSW

Quick Apply

Job Details

Contract

Qualifications

Writing skills
Communication skills
Editing

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

At AFCA, we’re committed to fairness, transparency and delivering better outcomes for consumers and members. We’re looking for a talented Communications Adviser to join our Strategic Communications team and help bring our messaging to life across multiple channels.

As a Communications Adviser, you’ll play a key role in creating clear, engaging and accessible content that supports AFCA’s strategy and connects with a diverse range of stakeholders. Working collaboratively across the organisation, you’ll help translate complex ideas into meaningful communications that align with our brand, tone and values.

This is initially a 12 month contract at AFCA.

What you’ll be doing

Draft, edit and publish content across channels including email, intranet, web, newsletters, presentations and scripts
Support communication plans and campaigns aligned to strategic priorities
Ensure messaging is consistent, accessible and aligned with AFCA’s tone of voice and visual identity
Partner with subject matter experts to turn complex information into clear, engaging content
Manage feedback, approvals and production timelines to ensure high-quality outputs are delivered on time
Support reporting and measurement of communication effectiveness
Contribute to team planning, ideas, continuous improvement initiatives and any other tasks as required

Qualifications

You’re a strong communicator with an eye for detail and a passion for making information clear, inclusive and engaging. You enjoy collaborating with others and thrive in a fast-paced environment.

To be successful in this role, you will need:

Tertiary qualifications in communications, PR, journalism or a related discipline (or equivalent experience)
Excellent writing, editing and proofreading skills across a variety of formats
Strong interpersonal and proactive relationship-building skills
The ability to manage competing priorities and deadlines
Experience with digital communication tools (e.g. intranet/CMS, email platforms) – desirable
A collaborative mindset and a resilient and flexible approach
An interest in financial fairness and improving consumer outcomes is highly regarded

Additional Information

Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

complaint resolution jobs in parramatta, nsw

Communications Adviser

SVP Client Delivery & Regional Lead APAC

Front Office All Rounder

Head of Resident Operations

Senior Customer Resolutions Specialist - Claims

Membership Services Manager

CUSTOMER SERVICE ATTENDANT

Customer Service Representative

Claims Team Leader

Quality Assurance Officer

Customer Service Representative

Customer Relationship Officer

Customer Service Specialist

Senior Customer Care Representative

Customer Service Manager

Manager, Client Services | Macquarie Asset Management

Store Manager- Dominos

Communications Adviser

Ombudsman, Superannuation

Change Management Consultant, Scams

I want to receive the latest job alert for complaint resolution in parramatta, nsw

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