About the role
Kinetic IT is seeking an experienced ServiceNow Consultant Architect to join our growing national ServiceNow practice.
This is a client-facing consulting role supporting some of Australia's leading enterprise and Government organisations. Working closely with customer stakeholders, you will help shape ServiceNow strategies, improve platform maturity, establish governance frameworks, and deliver meaningful business outcomes across ITSM, ITOM, Asset Management and Enterprise Service Management initiatives.
As part of a high-performing consulting team, you will engage with senior business and technology leaders, facilitate workshops, provide trusted advice, and support the successful delivery of complex ServiceNow projects. With strong growth across our ServiceNow practice and increasing demand in the Federal Government sector, this is an exciting opportunity to play a key role in our continued expansion.
Key Responsibilities
- Partner with customers to understand business objectives, challenges, and transformation goals, translating these into practical ServiceNow solutions across people, process, and technology.
- Provide strategic advisory services across platform governance, operating models, CSDM, service portfolio management, data quality, and platform maturity.
- Facilitate workshops and stakeholder engagements to gather requirements, align priorities, and support informed decision-making.
- Advise customers on ServiceNow best practices whilst collaborating with delivery teams to ensure solutions align with business outcomes, governance requirements, and platform standards.
- Support solution design activities, including service modelling, reporting, integrations, and architecture considerations, whilst providing quality assurance across key deliverables.
- Contribute to pre-sales and business development activities, including customer presentations, workshops, solution shaping, and proposal development.
- Provide technical leadership and mentoring to ServiceNow developers, administrators, and architects, promoting best practice solution design, governance standards, and platform excellence across customer engagements.
- Develop reusable consulting frameworks, artefacts, and methodologies that drive consistent and scalable customer outcomes.
About you
You are an experienced ServiceNow consultant who enjoys solving complex business challenges and building trusted relationships with customers. You combine strong consulting and stakeholder management skills with a deep understanding of the ServiceNow platform, particularly across ITSM, ITOM, Asset Management, and governance domains. Comfortable engaging with both technical teams and senior executives, you can translate complex concepts into clear recommendations, mentor developers and architects, and help organisations make confident decisions about platform strategy, operating models, and long-term ServiceNow maturity.
Skills & Experience
- Demonstrated consulting experience delivering ServiceNow solutions within large enterprise or government environments.
- Deep knowledge of the ServiceNow platform, particularly across ITSM, ITOM, Asset Management, CSDM, governance, and broader Enterprise Service Management capabilities.
- Experience establishing or maturing ServiceNow governance frameworks, including platform standards, operating models, data governance, and continual improvement practices.
- Strong executive engagement, stakeholder management, and facilitation skills, with the ability to influence and advise senior leaders.
- Experience supporting pre-sales activities, solution development, customer workshops, and proposal responses.
- Strong understanding of ITIL and its practical application within complex enterprise environments.
- Current AGSVA Security Clearance (Baseline, NV1 or higher preferred), with the ability to obtain a higher level of clearance if required.
- ServiceNow certifications highly regarded, with Certified Master Architect (CMA) or Certified Technical Architect (CTA) credentials preferred.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
- Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
- Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to [email protected] quoting reference number WWREQ0034885.
You can learn more about our culture and crew online at kineticit.com.au.
