In-Demand Linux engineer Jobs in Cremorne, Vic

Senior Contact Centre Specialist
Sourceo —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
3d
Linux Systems Engineer
BAE Systems —Melbourne VIC
- Full-time
- Administrative experience
- Agile
- Communication skills
- Relocation assistance
3d
Cloud/Infrastructure Engineer
Australian Red Cross Lifeblood —West Melbourne VIC
- $150,000 a year
- Full-time
- Azure
- DevOps
- AWS
- Parental leave
- Employee assistance program
3d
Senior Systems Engineer
PFD Food Services —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- Administrative experience
- Health insurance
- Gym membership
Systems Development Engineer, Region Services
Amazon Support Services Pty Ltd - D05 —Melbourne VIC
- Full-time
- Administrative experience
- AWS
- AI
2d
Site Reliability Engineer
Tyro Payments —Melbourne VIC
- Hybrid work
- Azure
- DevOps
- AWS
Site Reliability Engineer
4DMedical —Carlton VIC
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Administrative experience
- AWS
- Bachelor's degree
- Employee assistance program
Quick Apply
Senior Infrastructure Engineer
Tata Consultancy Services —Melbourne VIC
- DevOps
- Administrative experience
- Scripting
System Engineer - Unix | 6-month Fixed Term Contract
Leidos —Melbourne VIC
- Full-time
- Azure
- DevOps
- AWS
- Annual leave
2d
SIEM Engineer – Splunk & Splunk Cloud
DXC Technology —Melbourne VIC
- Full-time
- Azure
- AWS
- APIs
Firmware Engineer
TechBiz Global GmbH —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Scripting
Quick Apply
Experienced Quantitative Developer/Software Engineer (C#)- Systematic Hedge Fund
AE Capital —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Databases
Quick Apply
Customer Support Engineer
Tata Consultancy Services —Melbourne VIC
- On call
- SQL
- Analysis skills
- Communication skills
Support Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Software troubleshooting
- AWS
- Bachelor's degree
Senior DevSecOps Engineer (AWS)
FrankieOne —Melbourne VIC
- On call
- Hybrid work
- Management
- AWS
- AI
11d
Sr. Systems Development Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
Lead Software Engineer
Leidos —Melbourne VIC
- Full-time
- DevOps
- APIs
- Agile
- Annual leave
Systems Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Scripting
- AI
Product Solutions Engineer - Public Safety
NEC Corporation —Docklands VIC
- Scripting
- APIs
- Leadership
- Health insurance
- Parental leave
System Development Engineer, Network Core
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- AWS

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Senior Contact Centre Specialist

Sourceo
Melbourne VIC

Apply Now

Job Details

Full-time
3 days ago

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

_Only applicants with full Australian Citizenship can be considered for this role, due to security requirements._

_This role can be located in any of our offices: Melbourne, Sydney, or Brisbane._

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [[email protected]](mailto:[email protected]) or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity)

Apply Now

Refine Your Search

linux engineer jobs in cremorne, vic

Senior Contact Centre Specialist

Linux Systems Engineer

Cloud/Infrastructure Engineer

Senior Systems Engineer

Systems Development Engineer, Region Services

Site Reliability Engineer

Site Reliability Engineer

Senior Infrastructure Engineer

System Engineer - Unix | 6-month Fixed Term Contract

SIEM Engineer – Splunk & Splunk Cloud

Firmware Engineer

Experienced Quantitative Developer/Software Engineer (C#)- Systematic Hedge Fund

Customer Support Engineer

Support Engineer, Region Services

Senior DevSecOps Engineer (AWS)

Sr. Systems Development Engineer, Region Services

Lead Software Engineer

Systems Engineer, Region Services

Product Solutions Engineer - Public Safety

System Development Engineer, Network Core

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