In-Demand Lead engineer salesforce Jobs in Nsw

Service Delivery Manager
EFEX —Sydney NSW
- Full-time
- Management
- Salesforce
- In-person
Quick Apply
4d
Account Executive - Nonprofit
Salesforce —Sydney NSW
- Full-time
- Management
- Salesforce
- AI
6d
Senior Solution Architect
AMP Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Salesforce
- AWS
- Employee assistance program
- Employee discount
11d
Commercial Account Executive
Salesforce —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
Service Sales Specialist
GE HEALTHCARE —Mascot NSW
- Contract
- CRM software
- Microsoft Excel
- Sales
8d
Account Executive - Public Sector
Salesforce —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
Principal Consultant - Intelligent Marketing and AI
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- APIs
- Financial services
Quick Apply
Director of Product Design - Business Accounts
Airwallex —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Research
Sales Instructor / Trainer (B2B/Tech, confident with AI)
Skills Union —Sydney NSW
- Microsoft Word
- CRM software
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Engineering Manager - CRM
hipages Group —Sydney NSW
- Hybrid work
- Salesforce
- Master's degree
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Platform Account Executive (SMB)
Salesforce —Sydney NSW
- Full-time
- Sales
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8d
Staff Product Designer
Airwallex —Sydney NSW
- Full-time
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Solutions Architect - Payments
Airwallex —Sydney NSW
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Construction Technical Specialist
Autodesk —North Sydney NSW
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- Sales
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Technical Architect
Tata Consultancy Services —Sydney NSW
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Service Delivery Manager

EFEX -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
4 days ago

Benefits

Birthday leave

Qualifications

Management
Incident management
Salesforce
IT service management
ITIL
Leadership

Full Job Description

Ready to take the next step into service delivery leadership?

We're looking for a driven Team Lead or emerging leader ready to step up into a Service Delivery Manager role, based in our Sydney CBD office. This is your opportunity to move beyond day-to-day team leadership and take true ownership of service performance across a diverse client portfolio - balancing people, process, and performance to ensure SLAs are met, escalations are resolved, and service continually improves.

You'll partner closely with technical and account teams, lead engineers day-to-day, and play a key role in shaping the client experience - with the backing and support to grow into the role.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - both our clients and our team.

The Role

We're looking for someone ready to grow into a Service Delivery Manager position, joining our Sydney team full-time.

In this role, you will:

Lead day-to-day service delivery across a portfolio of managed clients
Ensure SLAs and service targets are measured, monitored, and consistently achieved
Oversee incident and escalation management, driving timely resolution and strong client outcomes
Coach, mentor, and support engineers to build a high-performing, accountable team
Analyse service metrics, trends, and client feedback to identify improvement opportunities
Maintain accurate reporting across SLAs, performance, utilisation, and timesheets
Work closely with technical, projects, and account management teams to deliver seamless service experiences

About You

You'll be successful in this role if you:

Have experience within an MSP or IT service delivery environment, whether in a formal leadership role (e.g. Team Lead) or as a Senior Engineer who has informally mentored others, driven process improvements, or taken ownership beyond their core role, and are ready to step up into a broader management role
Have a working knowledge of ITIL, incident management, and service delivery best practice
Are organised, analytical, and process-driven with excellent problem-solving capability
Have contributed to improving service performance or operational efficiency within your current team
Communicate confidently with both technical teams and business stakeholders
Are comfortable working with PSA tools (Salesforce experience highly regarded) and using data to inform decisions

What We Offer

Competitive salary: we recognise your expertise and back your growth
A genuine leadership pathway: this role comes with mentorship and support as you step up into full SDM responsibilities
Supportive, down-to-earth culture where collaboration matters
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career pathways into senior leadership and broader service operations roles
The opportunity to make a meaningful impact in a growing national business

Why Join efex?

This is more than a management role - it's your chance to step up, influence how service is delivered, elevate team performance, and build strong client partnerships. You'll have autonomy locally, backed by national support, and real investment in your development as a leader.

Apply now.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

Company Overview

Please visit https://www.efex.com.au for more information

Quick Apply

Refine Your Search

lead engineer salesforce jobs in nsw

Service Delivery Manager

Account Executive - Nonprofit

Senior Solution Architect

Commercial Account Executive

Service Sales Specialist

Account Executive - Public Sector

Principal Consultant - Intelligent Marketing and AI

Director of Product Design - Business Accounts

Sales Instructor / Trainer (B2B/Tech, confident with AI)

Engineering Manager - CRM

Platform Account Executive (SMB)

Staff Product Designer

Solutions Architect - Payments

Construction Technical Specialist

Technical Architect

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