In-Demand Sr. solutions architect Jobs in Leederville, Wa

Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Leadership
- Communication skills
Quick Apply
AWS Cloud Architect | Senior Manager | Perth
Deloitte —Perth WA
- AWS
- Presentation skills
- AI
- Parental leave
Software Architect (IFS Cloud)
InfoConsulting Group —Perth WA
- Full-time
- Remote
- ERP systems
- Bachelor's degree
- APIs
Quick Apply
Senior Mechanical Engineer
Stantec —Perth WA
- $260,000 a year
- Part-time
- HVAC
- Communication skills
- Work from home
- Employee assistance program
7d
Solution Lead
Accenture —Perth WA
- Full-time
- Engineering
- Bachelor's degree
- Agile
- Health insurance
- Parental leave
Senior Delivery Consultant: Data Analytics, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Perth WA
- Full-time
- AWS
- AI
Senior Snowflake Consultant
InterWorks —Perth WA
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Perth WA
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Senior Data Consultant
InterWorks —Perth WA
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply
SD-WAN / SASE Architect & Consultant
Accenture —Perth WA
- Full-time
- Azure
- AWS
- AI
13d
Principal Engineer
Snowflake —Perth WA
- Full-time
- Azure
- Computer Science
- Engineering
Technical Consultant, MEC Team - Mining, Energy, Commercial
Amazon Web Services Australia Pty Ltd —Perth WA
- Full-time
- AWS
- Bachelor's degree
- AI
Senior Sustainability Consultant
WSP —Perth WA
- Management
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Parental leave
7h
Pr. Delivery Consultant, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Perth WA
- Full-time
- Computer Science
- AWS
- Bachelor's degree
17h
Senior Data Engineer
Versent —Perth WA
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
3d

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Service Team Lead / Manager

Epic IT -
North Perth WA

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Azure
VoIP
Leadership
Communication skills

Full Job Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we don't just fix computers; we build permanent solutions. Since 2006, we've been transforming Perth's IT landscape, recognized as a CRN Fast50 award winner. Our "Epic IT DNA" means accountability, permanence, and industry-leading response times — fast call answer rates, a satisfaction guarantee on every engagement, and a client retention rate we're proud of.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to lead a team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful leadership work.

Key Responsibilities

Team Management (BAU)

Own daily rostering and workload balancing across the Service Desk Team
Manage shift coverage to meet our response and resolution SLAs
Drive queue health and dispatch strategy across our PSA platform — real-time visibility into load, bottlenecks, and technician capacity, with the judgment to rebalance before an SLA is at risk, not after
Run regular standups and 1:1s to track workload, blockers, and morale

Mentoring & Development

Lead technical uplift for the Service Desk Team — structured coaching, not just answering questions when asked
Build and track individual development plans and career progression paths toward Level 2/3
Deliver or coordinate internal training sessions on new tools, ticket handling standards, and technical fundamentals
Own onboarding for new Service Desk Team hires

Escalation Point

Act as the primary escalation for challenging client situations — technical dead-ends, frustrated clients, SLA breaches at risk
Use technical grounding across the Microsoft stack, 3CX, and core RMM/PSA tools to unblock engineers stuck on Level 1/2 issues
De-escalate client frustration with calm, direct communication, and drive tickets to genuinely permanent fixes, not band-aids

Process Excellence

Enforce ISO 27001-aligned operational standards, including Clear Desk/Clear Screen policy compliance across the team
Maintain ITIL-aligned workflows for incident, problem, and change handling at the service desk level
Own root-cause analysis on recurring issues and turn it into permanent process or technical fixes — this is the core of the role, not a side task
Report on team performance against SLA and quality metrics to leadership

Client Advocacy

Protect our client retention by spotting service trends before they become complaints
Feed recurring client pain points back to CSMs and leadership with concrete recommendations, not just flags
Represent the service desk's voice in cross-team discussions on client health

About You

Core Requirements

3+ years in an MSP environment, with at least 1-2 years in a team lead, senior engineer, or supervisory capacity
Solid Level 1/2 technical background across the Microsoft stack (M365, Azure), 3CX or similar VoIP platforms, and modern PSA/RMM tooling
Proven ability to build and manage a roster, balance workload, and hit SLA targets under real pressure
A track record of fixing the cause, not just the symptom — you can point to a process or system you changed because you were tired of seeing the same ticket
High emotional intelligence — genuinely calm under pressure, not just able to say so in an interview
Strong written and verbal communication for client-facing escalations

Nice to Have

Experience mentoring engineers from Level 1 to Level 2/3
Exposure to ISO 27001 or similar compliance frameworks in an operational (not just policy) context
Experience managing or working alongside distributed/multi-site teams
ITIL Foundation certification

What We Offer

Compensation & Growth

Competitive salary with clear progression criteria
Company support for personal development that aligns with company goals
Direct mentoring from senior leadership on people management and service operations
Defined career path toward senior service delivery leadership

Work Environment

Hybrid-friendly role, with an expectation of office presence to keep operations running smoothly
Enterprise-grade PSA/RMM tooling and a service desk built for accountability, not chaos
Autonomy to run your team your way, within Epic IT's operational standards

The Team

You'll lead our Service Desk Team, working alongside CSMs, Solutions Architects, and Epic IT's leadership team
Join a culture that values quality work and long-term client relationships over ticket-clearing speed for its own sake

What This Role Isn't

This isn't a senior helpdesk job — you're leading a team, not just working the queue yourself
Not a hands-off management role — you'll be in the trenches on escalations when it counts
Not a "set and forget" roster job — you're actively managing workload and coaching daily
Not for someone who's satisfied identifying what's wrong — this role exists to fix what's wrong, permanently

Quick Apply

Refine Your Search

sr. solutions architect jobs in leederville, wa

Service Team Lead / Manager

AWS Cloud Architect | Senior Manager | Perth

Software Architect (IFS Cloud)

Senior Mechanical Engineer

Solution Lead

Senior Delivery Consultant: Data Analytics, AWS Professional Services

Senior Snowflake Consultant

Senior System Development Engineer, Core Networking (Relocation support available)

Senior Data Consultant

SD-WAN / SASE Architect & Consultant

Principal Engineer

Technical Consultant, MEC Team - Mining, Energy, Commercial

Senior Sustainability Consultant

Pr. Delivery Consultant, AWS Professional Services

Senior Data Engineer

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