In-Demand Call center representative Jobs in Parramatta, Nsw

Customer Service Representative – 12 month contract.
Challenger —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
2d
Customer Service Representatives
Castle Hill RSL Group —Castle Hill NSW
- Communication skills
- Gym membership
4d
Customer Service Representative
Thomson Reuters —Pyrmont NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Tuition reimbursement
- Work from home
Customer Service Representative (Fixed term 12 Months)
ResMed —Sydney NSW
- Full-time
- CRM software
- Customer service
- No degree
Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
Premier Customer Care Representative
FedEx AMEA —Mascot NSW
- Full-time
- Customer service
- No experience needed
- Microsoft Office
Reddy Express Lane Cove - Customer Service Representative
OTR —Lane Cove NSW
- Weekend availability
- Customer service
5d
Client Services Representative
Mondiale VGL —Botany NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
4d
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Client Services Representative
CMC Markets —Sydney NSW
- $60,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Free food
Customer Service Representative
Tilray —Sydney NSW
- Full-time
- CRM software
- Salesforce
- ERP systems
Reddy Express Lane Cove - Customer Service Representative
Reddy Express - OTR Group —Lane Cove NSW
- Part-time
5d
Customer Service Representative
HUBER+SUHNER —Frenchs Forest NSW
- Full-time
- Customer service
- Salesforce
- ERP systems
Quick Apply
Customer Service Representative
Globus Medical —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Customer Service Representative
Eaton —Mascot NSW
- CRM software
- Sales
- Customer service
Senior Customer Care Representative
Stryker —Sydney NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Health insurance
Sales Development Representative
Keepit A/S —Sydney NSW
- Hybrid work
- Salesforce
- Time management
Business Development Representative
Klaviyo —Sydney NSW
- $70,000 a year
- AI
- Communication skills
Quick Apply
Customer Success Specialist/ Service Sales Representative
ROHDE & SCHWARZ GmbH & Co. KG —North Ryde NSW
- Sales

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Customer Service Representative – 12 month contract.

Challenger -
Sydney NSW

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Customer service
Call center experience
Financial services
Communication skills

Full Job Description

Challenger Limited is an ASX-listed investment management firm managing $128 billion in assets (as at 31 March 2026). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.

We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.

Customer Service Representative – 12 month contract.

We’re hiring Customer Service Representatives to join our Contact Centre team. These roles are a great entry point into financial services for someone keen to build experience in a customer‑focused, regulated environment.
Our Contact Centre team works flexibly from our Sydney CBD offices. After an initial onboarding and training period, you’ll typically work three days in the office and two from home.
You will work on rotating monthly shifts between 8:00am–6:00pm with no weekend work.
12 month contract.

About the roles

You’ll be joining the team during an exciting period of positive change and transformation as we enhance our systems and customer experience, creating excellent opportunities to make a meaningful impact from day one.

This is a fast‑paced contact centre environment, suited to someone who is confident speaking with customers over the phone, adaptable in their approach and able to stay calm when things get busy. The work requires consistency and attention to detail, and you’ll also gain exposure to a wide range of customer interactions and processes.

What you’ll be doing

As a Customer Service Representative, you’ll be the first point of contact for customers, assisting with queries about their accounts and providing guidance on our products, systems and processes

The role blends frontline customer support with email enquiries, operational processing and quality‑related tasks - offering variety across both customer service and administration.

You’ll handle a mix of enquiries - some straightforward and educational, others more complex - and at times you’ll be supporting customers at important moments in their retirement journey. Empathy, professionalism and strong listening skills really matter here.

Key responsibilities

Respond to customer enquiries via phone and email.
Take ownership of issues and see them through to resolution
Balance competing priorities while maintaining accuracy and attention to detail
Communicate clearly, calmly and professionally - even under pressure
Actively listen and tailor your approach to each customer
Keep up to date with evolving products, systems and processes
Identify opportunities to improve the customer and team experience

About you

We’re looking for someone who is adaptable, customer‑focused and communicates clearly with a wide range of people.

You’ll have previous customer service experience (either over the phone, in writing or face-to -face) and you’ll be comfortable working in a structured call centre environment.

You’ll also bring:

Strong written and verbal communication skills
Great soft skills - curiosity, humility and active listening
A calm, composed approach in a fast‑paced setting
High attention to detail and accuracy in record-keeping
Confidence working across multiple systems and following procedures

You don’t need to be an expert on day one because we are there to train and support you - but you do need to care about finding the right solution for the customer and our business.

Additional Info

Working at Challenger means being part of a diverse, connected team that has fun and loves what they do. We’re small enough, but big enough to accelerate bold ideas, realising what’s possible for our customers and partners.

At Challenger, we provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment.

#LI-Challenger #LI-GW1 #LI-Hybrid

Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.

We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance.

Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.

Job type:

Max Term (Fixed Term)

Posting Close Date :

25/09/2026

About Us

Life at Challenger is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for retirement.

Our people bring their diverse backgrounds and perspectives to a workplace which is inclusive, flexible, and driven by our values – act with integrity, aim high, collaborate and think customer.

Our environment is one where our passionate teams can thrive. Our people quickly discover that a role at Challenger is much more than just a job. Our working environment is unique and encourages our employees to share their ideas and feel empowered to tackle new opportunities.

Apply Now

Refine Your Search

call center representative jobs in parramatta, nsw

Customer Service Representative – 12 month contract.

Customer Service Representatives

Customer Service Representative

Customer Service Representative (Fixed term 12 Months)

Contact Center Transformation Lead

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Premier Customer Care Representative

Reddy Express Lane Cove - Customer Service Representative

Client Services Representative

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Client Services Representative

Customer Service Representative

Reddy Express Lane Cove - Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Senior Customer Care Representative

Sales Development Representative

Business Development Representative

Customer Success Specialist/ Service Sales Representative

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