In-Demand ‑ network coverage Jobs in Parramatta, Nsw

Senior Network Engineer Sensitive Customer
Optus —Macquarie Park NSW
- University
- Communication skills
- Parental leave
13h
Media Relations Assistant
On The Line Australia —Sydney NSW
- Full-time
- Management
- No degree
- Communication skills
- Employee assistance program
1d
Assistant News Editor
Seven West Media —Sydney NSW
- Full-time
- Writing skills
- No degree
- Communication skills
- Parental leave
1d
Inside Sales Representative (Maternity Leave coverage)
TD Synnex —Macquarie Park NSW
- Full-time
- Hybrid work
- Sales
- Customer service
- ERP systems
8h
Supply Chain Analyst
FNET Distribution PTY LTD —Macquarie Park NSW
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
Quick Apply
4d
AV Installation Technician IV
AVI-SPL —Sydney NSW
- Full-time
- Schematics
- Construction site
- Senior Secondary Certificate of Education
Customer Service and Support Team Leader
Telstra Business Technology Centre Perth South —Sydney NSW
- Full-time
- Management
- Team management
- Leadership
- Parental leave
5d
SOC Analyst
BeyondTrust —Sydney NSW
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
Infrastructure – Linux/Unix
Infosys —Sydney NSW
- $90,243 - $98,861 a year
- Azure
- AWS
- Analysis skills
- Health insurance
- Parental leave
Customer Service and Support Team Leader
Telstra —Sydney NSW
- Full-time
- Management
- Team management
- Leadership
- Parental leave
5d
Security Supervisor, Events
ICC Sydney —Sydney NSW
- Call employer
- Customer service
- Supervising experience
- First Aid Certification
6d
2027 SBS Indigenous Journalism Cadetship
SBS —Sydney NSW
- Overtime
- No degree
- AI
- Communication skills
- Gym membership
1d
Project Field Manager
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- CPR Certification
- First Aid Certification
- Construction experience
4d
Technical Support Engineer
Verkada —Sydney NSW
- Customer service
- Writing skills
- Engineering
- Commuter assistance
- Health insurance
4d
Freelance Infrastructure Finance Reporter (APAC Focus)
ION —Sydney NSW
- AI
Communications Executive
SBS —Sydney NSW
- $71,000 - $81,000 a year
- Full-time
- Microsoft Office
- Communication skills
- Marketing
- Gym membership
1d
Security Engineer
Snapchat —Sydney NSW
- Full-time
- Computer Science
- Engineering
- AWS
- Health insurance
- Parental leave
Engineering Director, Global Treasury and Payment Network (Relocate to Singapore)
Airwallex —Sydney NSW
- $380,000 - $450,000 a year
- Full-time
- Hybrid work
- Salesforce
- Software development
- Leadership
Front Office Manager - Atura Blacktown
EVT Group —Prospect NSW
- Weekend availability
- Management
- Communication skills
- Hotel experience
- Parental leave
16h
2027 AU Institutional Graduate Program
ANZ Banking Group —Sydney NSW
21h

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Senior Network Engineer Sensitive Customer

Optus -
Macquarie Park NSW

Apply Now

Job Details

13 hours ago

Benefits

Onsite gym
Parental leave
On-site parking

Qualifications

ITIL Certification
Incident management
Customer relationship management
Telecommunication
Communication skills

Full Job Description

Date: 1 Sept 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Senior Network Engineer – Sensitive Customer

At Optus, we’re a challenger brand with a challenger spirit. We’re committed to creating better experiences for our customers and communities through reliable, innovative and connected services.

About the role

As the Senior Network Engineer – Sensitive Customer, you’ll provide Level 1 operational coverage and technical support for sensitive and secure incident management. You’ll take end-to-end ownership of network fault restoration and incident tickets, ensuring services are restored efficiently and customer service levels and KPI expectations are met.

You’ll work across internal engineering and operations teams, field services, third-party providers, Government and Emergency Services organisations, and regulatory stakeholders. This role is suited to a technically capable network operations professional who can work calmly in a sensitive environment, coordinate multiple stakeholders and continuously improve service outcomes.

What You’ll Do

Monitor, localise, correct and verify incidents affecting sensitive and secure customer services and platforms, managing tickets through to resolution.
Ensure compliance with Customer Service Level and KPI requirements, contributing to performance reporting and team evaluations.
Act as the first escalation point within the Level 1 team, coordinating with Tier 1 and Tier 2 engineering, field services, service desks, third parties and vendors.
Liaise with Government and Emergency Services organisations on authorised requests, including location triangulation, call tracing and other lawful information requests.
Identify service improvement opportunities, maintain high-quality documentation, follow operational processes and perform mandatory onshore service functions as required.
Participate in a 24x7 shift roster while working onsite at the Optus Sydney Campus.

What makes you perfect for the role?

Strong experience with Voice and Red Hat Enterprise Linux technologies, including command-line navigation, log analysis, service management and system administration in a telecommunications environment.
The ability to analyse end-to-end call flows across multiple network domains, including IMS-Fixed, carrier interconnect and international traffic routing.
Experience across network operations, infrastructure and telecommunications, with a broad understanding of telecommunications technologies and service environments.
Demonstrated capability in technical and process leadership, including mentoring and upskilling team members, adopting new technologies and improving operational processes.
ITIL v4 certification or a commitment to achieving it, along with strong written and verbal English communication skills and effective stakeholder engagement.
Experience in customer relationship management, service level management or process development will be highly regarded.

The good stuff…

Competitive remuneration, plus $80 monthly credit, 25% off Optus products and exclusive shopping discounts with our retail partners — making everyday life a little more affordable. Genuine Flexibility - work three days in the office, two days from wherever works best for you.
An office campus that has it all - cafes chill out zones, GP, post office, gym and on-site childcare centre. It’s designed for real life.
Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.
Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Your wellbeing matters, so we offer with free counselling and support services, available 24/7 in-person, by phone, SMS, or video.
A free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. Or, heaps of onsite parking. Plus, end of trip facilities with lockers, showers, irons and hair dryers

Not every box ticked? Apply anyway. We believe the right mindset matter more than a perfect CV. We’ll back you to grow from there.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

#LI-EB1

Apply Now

Refine Your Search

‑ network coverage jobs in parramatta, nsw

Senior Network Engineer Sensitive Customer

Media Relations Assistant

Assistant News Editor

Inside Sales Representative (Maternity Leave coverage)

Supply Chain Analyst

AV Installation Technician IV

Customer Service and Support Team Leader

SOC Analyst

Infrastructure – Linux/Unix

Customer Service and Support Team Leader

Security Supervisor, Events

2027 SBS Indigenous Journalism Cadetship

Project Field Manager

Technical Support Engineer

Freelance Infrastructure Finance Reporter (APAC Focus)

Communications Executive

Security Engineer

Engineering Director, Global Treasury and Payment Network (Relocate to Singapore)

Front Office Manager - Atura Blacktown

2027 AU Institutional Graduate Program

I want to receive the latest job alert for ‑ network coverage in parramatta, nsw

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