In-Demand Business development representative Jobs in Morningside, Qld

Partner Operations Improvement Manager
Auto & General Holdings —Toowong QLD
- Temporary
- Analysis skills
- No degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
6d
Associate Sales Representative - Gold Coast
Arthrex —Brisbane QLD
- Communication skills
- Time management
Territory Sales Manager - Companion Animal
MSD —Murarrie QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sea Logistics Sales Representative
Kuehne+Nagel —Banyo QLD
- Communication skills
- Health insurance
- Parental leave
6d
Executive Assistant
DCOH —Brisbane QLD
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Retail Merchandiser - Ascot - QLD
CROSSMARK Australia —Ascot QLD
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
5d
Enterprise Account Executive | Government & Public Sector
Salesforce —Brisbane QLD
- Full-time
- Salesforce
- AI
- Negotiation
Referrer Engagement Representative
GenesisCare —Auchenflower QLD
- Full-time
- CRM software
- Salesforce
- Business development
- Work from home
- Parental leave
Senior Sales Representative, Brisbane
Arealytics —Brisbane QLD
- $130,000 - $180,000 a year
- Full-time
- Remote
- CRM software
- Google Suite
- Management
Quick Apply
Brisbane Sales Representative
Wolfchester Australia —Brisbane QLD
- Call employer
- Sales
- Customer service
Electrician Field Sales Representative II
Schneider Electric —Brisbane QLD
- Full-time
- Sales
- Business development
- Electrical experience
- Opportunities for advancement
4d
In-Field Sales Representative – Solar & Energy
RESINC Solar —Newstead QLD
- $55,000 - $70,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
State Business Development Manager
PFD Food Services —Brisbane QLD
- Full-time
- Hybrid work
- Sales
- Business development
- Food service experience
- Health insurance
- Gym membership
Microsoft Specialist - Hybrid
Super Retail Group —Strathpine QLD
- Full-time
- Hybrid work
- Azure
Quick Apply
4h
Employee Relations / Industrial Relations Specialist
Ampol —Fortitude Valley QLD
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Fuel discount
5d
Business Development Manager - Residential
Gigacomm —Brisbane QLD
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
Quick Apply
1d
Quality Assurance Engineer
Enovis —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Senior Analyst Performance
Urban Utilities —Fortitude Valley QLD
- Full-time
- Analysis skills
- Agile
- Communication skills
- Health insurance
- Parental leave
Sales Support Representative
Simplot —Bowen Hills QLD
- Part-time
- Customer service
- Merchandising
- Organisational skills
- Travel reimbursement
- Annual leave
Client Associate
Findex —Brisbane QLD
- Full-time
- Hybrid work
- Work from home
- Employee assistance program

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Partner Operations Improvement Manager

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

Temporary
6 days ago

Benefits

Employee rewards program
Work from home
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Analysis skills
Communication skills
Marketing

Full Job Description

This role is a 18 month secondment until 31-12-2027 to support a number of Partner Operation deliverables.

The role

The Partner Operations Improvement Manager is a critical link between our White Label Partners and the Auto & General (A&G) operational ecosystem. This role is responsible for managing the partner-driven changes and internal A&G initiatives that impact the partner operational experience. You will act as the "Operational Translator," ensuring that changes are seamlessly embedded into the A&G contact centres & Qantas Sales Contact Centre while constantly seeking opportunities to optimise partner processes for efficiency and CX excellence.

Position Accountabilities

Change Governance & Delivery:

Lead the implementation of partner-driven operational requests across the A&G contact centre

Lead the Partner Engagement of A&G initiatives impacting Qantas Sales Contact Centre located in Gosford, NSW (e.g. Qantas Sales Webscreens, Sales Business Changes)

Support the team in delivering effective contact centre change management to ensure Partner Operational changes are embedded effectively

Manage the development of operational change strategies and supporting plans (e.g. stakeholder engagement plans, communication plans, training etc.) to ensure stakeholders and partners are fully consulted and involved in the change

Operational Integration & Embedding:

Work directly with A&G Contact Centre Leaders to ensure frontline staff are trained, coached, and briefed on partner-specific nuances

Work closely with subject matter experts and/or business representatives to analyse and understand business needs, expectations, and constraints

Stakeholder Liaison:

Facilitate operational forums between A&G and Partner representatives to discuss operational initiatives & customer impacts and partner requirements

Process Optimisation & Operational Performance Feedback:

Analyse NPS and operational data to identify trends where process changes could improve partner performance metrics

Monitor changes post go live to ensure measuring up to our expected benefits and provide recommendations where enhancements are required

Identify friction points in the current partner customer journeys and lead Continuous Improvement (CI) initiatives to solve them

What experience you’ll bring

Qualifications and Experience

Essential

Experience in managing operational change, preferably within insurance or financial services

Demonstrated ability to effectively engage stakeholders at differing levels of the organisation

Excellent communication skills, both written and verbal

Contact Centre Fluency: Understands contact centre dynamics (e.g. AHT, IVR, scripting, agent systems and coaching) and how to influence frontline performance.

Confidence in decision-making ability

Analytical skills and a high level of problem-solving

Excellent attention to detail

Problem-Solving & CI: A "Continuous Improvement" mindset with the ability to diagnose process failures and support designing operational solutions

Ability to prioritise and coordinate activities collaboratively across departments for best business outcomes, e.g., workforce planning, learning & engagement and contact centre teams

Desirable

Tertiary qualifications or equivalent experience in change management

Communication: Ability to write clear, concise operational briefs and facilitate workshops that align teams (e.g., IT Delivery, Marketing, and Operations)

Understanding of the factors that influence the contact centre cost, effectiveness and service delivery

White Label / B2B2C Background: Previous experience managing a "Partner-Brand" relationship is highly desirable

General Insurance (GI) Knowledge: Familiarity with the GI product landscape and regulatory environment (ASIC, GI Code of Practice)

Facilitation: A background in leading workshops or training sessions to "embed" change into large-scale teams

Location: Brisbane (Toowong or North Lakes) or Sunshine Coast (Kawana)

This role is available at any of our Brisbane and Sunshine Coast locations, providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
- Personalised rewards and peer-to-peer recognition
- Exclusive discounts and savings across more than 600 top retailers
- A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

Quick Apply

Refine Your Search

business development representative jobs in morningside, qld

Partner Operations Improvement Manager

Associate Sales Representative - Gold Coast

Territory Sales Manager - Companion Animal

Sea Logistics Sales Representative

Executive Assistant

Retail Merchandiser - Ascot - QLD

Enterprise Account Executive | Government & Public Sector

Referrer Engagement Representative

Senior Sales Representative, Brisbane

Brisbane Sales Representative

Electrician Field Sales Representative II

In-Field Sales Representative – Solar & Energy

State Business Development Manager

Microsoft Specialist - Hybrid

Employee Relations / Industrial Relations Specialist

Business Development Manager - Residential

Quality Assurance Engineer

Senior Analyst Performance

Sales Support Representative

Client Associate

I want to receive the latest job alert for business development representative in morningside, qld

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