In-Demand Desktop support Jobs in West End, Qld

End User Services Manager
Brennan IT —Brisbane QLD
- Full-time
- AI
- Leadership
- Communication skills
5d
Quality Assurance and Improvement Lead
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Remote
- Health insurance
- Work from home
QA Engineer (Frontend, Mobile, Java) - Trading
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Coordinator - Technical Operations - IT - Fisherman Island - Oceania - APAC
DP World Brisbane Pty Limited —Brisbane QLD
- Full-time
- Microsoft Office
- Administrative experience
- Scripting
Quick Apply
11d
Software Engineer - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Software development
- APIs
- Agile
- Health insurance
- Parental leave
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
23h
Health Fund Audit and Assurance Lead
UnitingCare —Brisbane QLD
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Health insurance
- Parental leave
10d
Production Assembler - 6 months contract
Emesent —Brisbane QLD
- Full-time
- Schematics
- Assembly
- AI
- Employee assistance program
Field Service Engineer
Tata Consultancy Services —Brisbane QLD
- Microsoft Office
- Administrative experience
- Communication skills
Senior UX/UI Designer
Auto & General Holdings —Toowong QLD
- In-person
- AI
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Senior Operations Analyst
Arup —Brisbane QLD
- Hybrid work
- Azure
- Administrative experience
- AWS
- Profit sharing
- Parental leave
17h
Software Engineer
Emesent —Brisbane QLD
- Full-time
- Computer Science
- AWS
- No degree
- Employee assistance program
Manager - Workplace Technology
GHD —Brisbane QLD
- Hybrid work
- Azure
- SharePoint
- Construction experience
QLD Field Engineers Team Leader
St Vincent's Health Australia —Brisbane QLD
- Weekend availability
- Education
- Communication skills
3d
Infrastructure Engineer
REDD Digital —Brisbane QLD
- Full-time
- Azure
- AWS
- Scripting
Quick Apply
Endpoint Engineering Specialist
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
Quick Apply
13d
Field Engineer Brisbane
ITSM Corporation —Brisbane QLD
- Management
Senior Software Engineer, Windows/Desktop Applications - Brisbane, Australia
Speechify —Brisbane QLD
- Remote
- Doctoral degree
- APIs
- AI
11d
Senior Health & Safety Consultant
WSP —Brisbane QLD
- Analysis skills
- Communication skills
- Employee stock purchase plan
Business Development Manager, Government
Sparke Helmore Lawyers —Brisbane QLD
- Full-time
- Marketing
- Business development
- Communication skills
10d

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End User Services Manager

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
5 days ago

Qualifications

IT service management
ServiceNow
AI
Leadership
Communication skills
Intune
Help desk

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced End User Services Manager to lead and evolve the end user support function for one of Brennan's largest and most strategic managed services customers based in Brisbane.

This is a people leadership role responsible for bringing together Service Desk, onsite support, VIP support and End User Computing teams to deliver an exceptional end user experience. You'll lead a team of approximately 20 staff across onsite, remote and offshore support models, working closely with team leaders, customer stakeholders and Brennan leadership to deliver exceptional service outcomes.

Success in this role will come from driving continuous improvement, service excellence and high-performing teams. While a solid understanding of modern workplace technologies is important, this role is focused primarily on leadership, operational management and continuous improvement rather than hands-on technical delivery.

This Brisbane-based role requires a minimum of three days per week in the office, with occasional travel to regional customer sites as required.

Key Responsibilities:

Lead the day-to-day delivery of Service Desk, End User Computing, VIP Support and onsite support services.
Provide leadership and direction to team leaders and support teams across onsite, remote and offshore delivery models.
Identify service gaps and implement operational improvements to enhance customer experience and service outcomes.
Own operational performance across service levels, ticket management, customer satisfaction and continuous improvement initiatives.
Act as the senior escalation point for major incidents, VIP support issues and operational challenges.
Partner with customer stakeholders and Brennan leadership to ensure services are aligned to business needs.
Drive adoption of automation, self-service, knowledge management and AI-enabled support initiatives.
Coach, mentor and develop a high-performing customer-focused team.

What skills and experience you bring:

Experience leading Service Desk, End User Computing, Desktop Support or IT Operations teams.
Proven people leadership experience in a customer-focused IT environment.
Strong process improvement mindset with a track record of driving operational improvements.
Experience managing service delivery, escalations and customer outcomes.
Excellent stakeholder management and communication skills.
ITIL certified (current or previously held) or strong ITSM experience.
MSP/SI experience is highly regarded.
Experience leading onsite, remote and offshore teams.

Technical skills in some of the following areas is beneficial:

Microsoft 365, Intune and Windows environments.
End User Computing and endpoint management.
Entra ID and identity management.
ServiceNow, CXone or similar ITSM platforms.
Virtual desktop and collaboration technologies.
Knowledge management, automation and self-service solutions.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

desktop support jobs in west end, qld

End User Services Manager

Quality Assurance and Improvement Lead

QA Engineer (Frontend, Mobile, Java) - Trading

Coordinator - Technical Operations - IT - Fisherman Island - Oceania - APAC

Software Engineer - South Bank, QLD

Team Lead Support Analyst- Centrered IT

Health Fund Audit and Assurance Lead

Production Assembler - 6 months contract

Field Service Engineer

Senior UX/UI Designer

Senior Operations Analyst

Software Engineer

Manager - Workplace Technology

QLD Field Engineers Team Leader

Infrastructure Engineer

Endpoint Engineering Specialist

Field Engineer Brisbane

Senior Software Engineer, Windows/Desktop Applications - Brisbane, Australia

Senior Health & Safety Consultant

Business Development Manager, Government

I want to receive the latest job alert for desktop support in west end, qld

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