The Foam Company is a proudly Australian family-owned and operated business and one of Australia’s leading foam distributors. We supply high-quality, Australian-made foam and polystyrene products to customers across the construction, packaging, signage and creative industries, with a strong focus on service, quality and practical solutions.
About the Role
We are seeking an experienced and commercially minded Sales & Operations Manager to take ownership of our day-to-day sales and operational performance while actively contributing to the continued growth of the business.
Reporting directly to the Managing Director, you will lead our internal sales team, oversee day-to-day business operations, manage key customer opportunities, oversee supplier and logistics relationships, and proactively identify and develop new business opportunities.
This is a varied, hands-on management role suited to someone who enjoys leading people, solving problems, closing opportunities and is looking to make a long-term impact within a growing business.
This is a full-time, office-based role located in Perth City, with comprehensive product and systems training provided.
Key Responsibilities
Sales & Business Development
- Take ownership of high-value sales opportunities, including medium-to-large enquiries, projects and prospective recurring clients.
- Negotiate and follow up quotations and opportunities to maximise profitable sales and conversion.
- Manage and grow relationships with key existing accounts.
- Proactively identify, pursue and develop new business opportunities.
- Re-engage dormant customers and explore opportunities across existing and new markets.
- Maintain commercial discipline around pricing and gross profit margins.
Team Leadership
- Lead, support and develop our small internal sales team.
- Manage team workload, performance, accountability and customer service standards.
- Manage attendance, leave and team coverage.
- Provide regular coaching, feedback and support.
Operations
- Oversee day-to-day sales and business operations.
- Manage supplier, freight and 3PL relationships, including negotiation where appropriate.
- Take ownership of escalated customer, supplier and delivery issues.
- Identify and implement improvements to costs, internal systems, processes and operational efficiency.
- Monitor sales performance, pipeline and key commercial metrics, providing regular updates to the Managing Director.
- Maintain sufficient knowledge of order processing to provide support when required.
What Success Looks Like
You will be expected to:
- Effectively lead and develop the sales team.
- Convert high-value opportunities and prospective recurring clients into profitable sales.
- Grow and retain key customer accounts.
- Develop new business and establish valuable new customer relationships.
- Protect gross profit margins through disciplined pricing and negotiation.
- Effectively manage supplier, freight and operational performance.
- Deliver measurable improvements to business efficiency, systems and processes.
- Contribute to sustainable revenue and profitability growth.
A performance bonus will reward achievement above agreed commercial and business growth targets.
About You
We're looking for someone with a strong combination of commercial, sales, operational and people-management capability.
You will ideally have:
- Minimum 5 years' relevant experience in sales, operations, account management and/or business development, ideally within a B2B environment.
- Previous experience leading and developing a small team.
- Background in foam, construction, insulation, packaging, wholesale or a similar industry would be highly regarded.
- Strong commercial, communication and negotiation skills, with a consultative approach to selling.
- Confidence dealing with medium and large B2B customers and converting opportunities into profitable business.
- Confidence in proactive business development, lead generation and client engagement.
- Strong problem-solving and organisational skills, with the ability to work independently and manage multiple priorities.
- A sound understanding of margins, pricing and profitability.
- Confidence using CRM and business management systems.
- A proactive, self-motivated approach with the confidence to represent the business and pursue new opportunities.
Why Join The Foam Company?
- Join a growing, Australian-owned family business with a national customer base.
- Performance-based bonus structure rewarding business growth and results.
- Senior role with real ownership across sales, operations & business growth
- Work directly with management and have a meaningful influence on business decisions and growth.
- Established customer base and strong inbound opportunities, with the freedom to identify and develop new business.
- Supportive, close-knit team culture that values initiative, accountability and reliability.
- Ongoing support and product training to help you succeed in the role.
- Annual remuneration reviews.
- Convenient Perth City location, walking distance to major train and bus routes.
- Monday–Friday role with long-term career opportunity.
You must have the right to work in Australia. If you're an experienced, commercially minded leader looking for a role where you can make a genuine impact, we'd like to hear from you. Please apply with your resume and cover letter.
Pay: $90,000.00 – $120,000.00 per year
Benefits:
Work Location: In person
