Own the commercial engine of World360 Rewards—turn complex loyalty economics into bold, executive‑level decisions that drive real impact.
ABOUT THE OPPORTUNITY
As a Senior Commercial Analyst — Loyalty, you will take ownership of the commercial intelligence behind the World360 Rewards program, operating as a self-directed, executive-facing leader. You will shape the program’s commercial agenda, influence strategic decisions, and play a critical role in how investments, partnerships, and performance are evaluated. This is a high-impact role where your insights and recommendations directly influence the P&L of a growing loyalty program. You will collaborate with senior stakeholders across finance, brand teams, and external partners to drive commercial outcomes and unlock new opportunities.
KEY RESPONSIBILITIES
• Support ad hoc commercial analysis and strategic planning initiatives
• Establish and maintain partner performance tracking aligned with contractual obligations
• Leverage tools such as Excel, Power BI, and AI-assisted analysis to generate insights
• Collaborate with brand finance teams to align reporting frameworks and validate accruals
• Produce monthly performance reporting with variance analysis and forward-looking insights
- Lead annual budgeting and ongoing forecasting cycles in partnership with Finance leadership
• Translate complex program economics into clear, actionable insights for senior stakeholders
• Continuously improve models, reporting tools, and analytical frameworks as the program scales
• Present commercial findings to senior leadership including GM Finance and CFO stakeholders
- Identify commercial risks, opportunities, and gaps across the program’s P&L and partner portfolio
• Support commercial negotiations with financial modelling, sensitivity analysis, and deal structuring insights
• Develop business cases and scenario analyses with clear assumptions, sensitivities, and recommendations
- Design and deliver KPI frameworks covering member growth, redemption rates, revenue, and cost metrics
• Own and maintain commercial models including partner economics, points cost modelling, breakage and liability scenarios, and ROI analysis
• Build dynamic financial models to support decision-making across partnerships, marketing investments, technology deployments, and program strategy
• Act as the primary commercial finance partner for the EGM, World360 Rewards, proactively driving analysis and recommendations
EXPERIENCE & QUALIFICATIONS
• Bachelor’s degree in Commerce, Finance, Business or equivalent
- CA or CPA qualified or working towards qualification (preferred)
• Experience with Power BI or similar data visualisation tools (desirable)
• Proven ability to operate autonomously and self-direct commercial priorities
- Experience building KPI frameworks, reporting, and forecasting cycles
- Strong communication and presentation skills with executive stakeholders
• 5+ years’ experience in commercial finance, FP&A, or a senior analytical role
• Strong commercial judgment and ability to translate analysis into business implications
• Demonstrated ownership of commercial modelling and decision-making, not just execution
- Advanced financial modelling skills in Excel (dynamic models, scenario analysis, business cases)
- Experience in loyalty programs, financial services, or high-volume transaction businesses (desirable)
• Exposure to partner negotiations, deal economics, or contract performance analysis (desirable)
ABOUT THE BRAND
World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It’s a smarter way to recognise, motivate, and connect with the people who matter most.
WHAT YOU'LL ENJOY:
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
