In-Demand Technical support Jobs in North Ryde, Nsw

Technical Support Consultant
ELMO Software Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Parental leave
- Employee assistance program
Quick Apply
10d
Manager - Service Support - IT
DP World Australia Limited —Sydney NSW
- Full-time
- Communication skills
- Negotiation
Quick Apply
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
ICT Field Services Manager Metro
Department of Education —Sydney Western Suburbs NSW
- $154,231 - $178,369 a year
- Temporary
- Opportunities for advancement
IT Server Administrator
Tetra Tech —Sydney NSW
- Azure
- Management
- Computer Science
- Employee stock purchase plan
- Parental leave
IT Support
Shift —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Parental leave
IT Administrator
IREN —Sydney NSW
- Full-time
- Management
- Computer Science
- Administrative experience
- Annual leave
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
12d
Systems Administrator
NSW Police Force —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
8d
Technical Support Engineer
Intercom —Sydney NSW
- Full-time
- Hybrid work
- APIs
- Communication skills
- Office experience
- Work from home
Service Desk Analyst – Level 2
Conferma —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Graduate Infrastructure Support Engineer
Content Guru —Sydney NSW
- Weekend availability
- Computer science
- Computer Science
- Analysis skills
Quick Apply
Senior Systems Administrator
Light & Wonder —Silverwater NSW
- Full-time
- Azure
- Management
- Computer Science
- Parental leave
Service Desk Support Coordinator - Systems
Interactive Pty Ltd —St Leonards NSW
- Night shift
- Customer service
6d
Advanced Technical Support Engineer - LV distribution and metering devices
Schneider Electric —Macquarie Park NSW
- Full-time
- Schematics
- Data analysis skills
- Electrical experience
Technical Support, Tier 1
Teletrac Navman —Sydney NSW
ICT Field Services Snr Support Off
Department of Education —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Software troubleshooting
- Opportunities for advancement
9d
CRM Systems Administrator
Australian Catholic University —North Sydney NSW
- $105,212 - $113,823 a year
- Full-time
- Hybrid work
- University
5d
Technical Support Specialist (2026-031)
Circle Cardiovascular Imaging —Sydney NSW
- Full-time
- Remote
- Azure
- DevOps
- AWS
- Wellness program
- Tuition reimbursement
Quick Apply
IT Support Analyst
Link Group —Parramatta NSW
- On call
- Hybrid work
- Management
- SQL
- Financial services
- Parental leave
- Employee assistance program

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Technical Support Consultant

ELMO Software Pty Ltd -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
10 days ago

Benefits

Birthday leave
Parental leave
Employee assistance program
Salary packaging

Qualifications

Technical support
Analysis skills
User acceptance testing
APIs
HRIS
SaaS
AI
Communication skills

Full Job Description

Introduction:
Who we are…

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

Hybrid work set up
Paid Parental leave - 12 weeks primary, 6 weeks secondary
Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
Inhouse Learning and Development initiatives
ELMO Social and Diversity clubs
Wellbeing initiatives
Mental Health/EAP programs
Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:
Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
Obsess over Customers – Everything we do is designed to positively impact our customers.
Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Description:
Make an impact through exceptional technical support

ELMO is looking for a Technical Support Consultant to provide expert technical support across our customer base. You’ll use your product expertise and advanced troubleshooting skills to manage complex issues, recommend practical solutions and deliver a consistently high standard of service.

This is an opportunity to play an important role in helping customers succeed while also contributing to product, process and knowledge improvements across the support team.

What you’ll do

Provide expert-level support for complex technical issues across the ELMO software suite.
Investigate, troubleshoot and triage complex problems, including developing workaround solutions where needed.
Work closely with the Product team on long-term fixes, enhancements and bug resolution.
Build trusted customer relationships by delivering timely, clear and high-quality resolutions in line with service level agreements.
Document problems, actions and resolutions accurately in the ticketing system.
Contribute to and maintain the internal knowledge base to help improve first-contact resolution.
Capture and communicate customer feedback to support product improvements.
Identify opportunities to improve support workflows, processes and the customer experience.
Participate in user acceptance testing for new product releases and system updates.
Maintain strong product and domain knowledge while complying with ELMO’s information security and privacy policies.

Skills and Experiences:
What you’ll bring

Advanced technical troubleshooting skills, ideally gained in a SaaS, HR or payroll technology environment.
Excellent written and verbal communication skills.
The ability to explain complex technical concepts clearly to non-technical audiences.
Strong analytical and problem-solving skills, with a structured approach to diagnosis and resolution.
Experience diagnosing issues related to web technologies such as HTML, JavaScript or APIs is highly desirable.
A customer-focused mindset and the ability to collaborate effectively with Support, Product, Business Development, Account Management, Implementation and Training teams.
A commitment to clear, accurate and useful documentation.

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our Reconciliation Action Plan.

As the first software company in Australia and New Zealand to achieve ISO 42001:2023 Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO 27001:2022 Certified security policies.

Quick Apply

Refine Your Search

technical support jobs in north ryde, nsw

Technical Support Consultant

Manager - Service Support - IT

System Administrator 2 - Sydney, Australia

ICT Field Services Manager Metro

IT Server Administrator

IT Support

IT Administrator

Service Desk Analyst

Systems Administrator

Technical Support Engineer

Service Desk Analyst – Level 2

Graduate Infrastructure Support Engineer

Senior Systems Administrator

Service Desk Support Coordinator - Systems

Advanced Technical Support Engineer - LV distribution and metering devices

Technical Support, Tier 1

ICT Field Services Snr Support Off

CRM Systems Administrator

Technical Support Specialist (2026-031)

IT Support Analyst

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