In-Demand Tours and customer service Jobs in Epping, Vic

Visitor Engagement - Visitor Services
Museums Victoria —Melbourne City Centre VIC
- $62,104 a year
- Part-time
- Hospitality
- Customer service
- No experience needed
10d
Workplace Concierge
JLL —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Administrative experience
- Health insurance
- Parental leave
6d
Guest Experience Host
Travel + Leisure Co. —Melbourne VIC
- Weekend availability
- Hotel experience
- Resort
- Professional development assistance
Quick Apply
4d
Sales Travel Consultant
Flight Centre Brand —Airport West VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
4d
Learning Program Facilitator
Victorian Government —Melbourne VIC
- $51.38 an hour
- Weekend availability
- Customer service
- Research
- Experience working with children
4h
Client Engagement Co-Ordinator
Aeralife —Hawthorn VIC
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee assistance program
- Employee discount
6d
Sales Development Representative (iGuide)
News Corp —Richmond VIC
- Hybrid work
- CRM software
- Management
- Sales
9h
Wholesale Consultant
Infinity Group —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Salesforce
- Health insurance
- Parental leave
Platform Engineer-12 month fixed term contract
Ticketek Entertainment Group —Melbourne VIC
- Contract
- Hybrid work
- DevOps
- AWS
- Construction experience
- Annual leave
- Parental leave
Quick Apply
3d
Business Development Manager (FinTech) - VIC
CreditorWatch —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
- Gym membership
Quick Apply
Enterprise Sales Manager
SKUTOPIA —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- AI
Quick Apply
Leasing Professional R0196330 Haiku - The Gladstone South Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Experience working with children
Visitor Engagement - Visitor Services
Victorian Government —Melbourne VIC
- $62,104 - $70,930 a year
- Part-time
- Hospitality
- Customer service
- No experience needed
10d
Visitor Engagement - Visitor Services
Victorian Government —Melbourne VIC
- $62,104 - $70,930 a year
- Part-time
- Hospitality
- Customer service
- No experience needed
10d
Nursing Assistant
Australian Red Cross Lifeblood —Melbourne VIC
- From $33.12 an hour
- Part-time
- Blood sampling
- AI
- Paid training
- Annual leave
6h
Learning Program Facilitator
State Library of Victoria —Melbourne City Centre VIC
- $51.38 an hour
- Temporary
- Customer service
- Research
- Experience working with children
7h
Customer Service Officer - RecWest Braybrook
YMCA Recreation —Braybrook VIC
- $30 - $35 an hour
- Weekend availability
- Customer service
- First Aid Certification
- Health insurance
6d
Community Engagement and Inclusion Support Coordinator
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Customer service
- Experience working with children
- Communication skills
11d
Member Support Consultant
Fitness First —Melbourne City Centre VIC
- From $65,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Gym membership
7d
Program Facilitator, Languages other than English (Italian)
National Gallery of Victoria —Melbourne VIC
- $51.37 an hour
- Teaching
11d

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Visitor Engagement - Visitor Services

Museums Victoria -
Melbourne City Centre VIC

Apply Now

Job Details

Part-time
$62,104 a year
10 days ago

Qualifications

Hospitality
Customer service
No experience needed
Working with Children Check
Communication skills

Full Job Description

Australia's largest public museum organisation is seeking Visitor Services team members, Visitor Engagement, at Museums Victoria - Scienceworks.

ABOUT MUSEUMS VICTORIA:

Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)-where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.

Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.

ABOUT THE POSITION:

Two irregular part-time opportunities are available at Scienceworks - one 0.89 FTE and one 0.39 FTE.

Our Visitor Services team members are the first face of the Museum. This is a sales-based, visitor-facing role responsible for delivering exceptional first impressions and a welcoming, seamless experience for everyone who walks through our doors. You will run ticketing operations, sell and upsell products and tours, scan pre-purchased tickets, and greet members, school and education groups, special interest groups and general visitors. You'll orient and usher visitors through their journey, anticipate their needs, and share information about our exhibitions, events, tours and facilities - making sure every visitor feels welcomed, attended to and supported.

Some of the key duties include:

Ticketing operations, including sales, upselling of products and tours, troubleshooting and scanning pre-purchased tickets
Greeting and welcoming members, education and special interest groups at our schools entry, and all general visitors and Museum staff, providing a friendly, welcoming and professional first point of contact
Orienting and ushering education groups and touring hall visitors, ensuring they are well informed
Being visible and approachable at all times, anticipating visitor needs and offering assistance proactively
Engaging with visitors to enhance their experience - answering questions, providing directions and sharing information about exhibitions, events, tours and facilities

The successful applicant will have:

No previous experience required - this role is ideal for someone passionate about delivering exceptional customer service and creating positive, memorable visitor experiences
Strong interpersonal and communication skills, with the ability to interact confidently and professionally with a diverse range of visitors
A friendly, welcoming and proactive attitude, with the ability to anticipate and respond to visitor needs efficiently
Attention to detail in ticketing processing and visitor management
Flexibility and willingness to assist with a variety of visitor services tasks as required
Experience in customer service, hospitality or front-of-house roles is desirable

OTHER INFORMATION

Two ongoing, irregular part-time positions are available at Scienceworks - one at 0.89 FTE and one at 0.39 FTE. Both roles work to a roster that regularly includes Saturdays, Sundays, public holidays and occasional evening shifts (7-day operation), and involve standing for extended periods.

The salary on offer is Grade 2, Value Range 1 - $62,104 per annum, pro rata + 12% Superannuation.

OUR COMMITMENT

Museums Victoria is strongly committed to the safety and wellbeing of all children and young people. We create and maintain a child safe environment and have zero tolerance for child abuse. The successful applicant will be required to undergo a National Police Records Check and a Working with Children Check, and be assessed as suitable.

Museums Victoria is an equal opportunity employer. We welcome and celebrate all communities. Museums Victoria is committed to building a diverse and inclusive workplace where everyone feels they belong. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all ages, gender identities and sexual orientations.

We are committed to an accessible and inclusive recruitment process. If you require adjustments or support to participate, please contact Job at [email protected].

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select "All Jobs" and click on the link for this job's listing.

To apply, please click "Apply for this Job" at the bottom of the job listing page.

For more information about this position, please contact Nicole Ebert at [email protected].

Please submit the following two documents with your application:

Your Resume
A cover letter addressing the following Key Selection Criteria:

Strong interpersonal and communication skills, with the ability to interact confidently and professionally with a diverse range of visitors

A friendly, welcoming and proactive attitude, with the ability to anticipate and respond to visitor needs efficiently

Attention to detail in ticketing processing and visitor management

APPLICATIONS CLOSE: 11 September 2026 (11:59pm)

Apply Now

Refine Your Search

tours and customer service jobs in epping, vic

Visitor Engagement - Visitor Services

Workplace Concierge

Guest Experience Host

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Learning Program Facilitator

Client Engagement Co-Ordinator

Sales Development Representative (iGuide)

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Leasing Professional R0196330 Haiku - The Gladstone South Melbourne, Victoria Full time

Visitor Engagement - Visitor Services

Visitor Engagement - Visitor Services

Nursing Assistant

Learning Program Facilitator

Customer Service Officer - RecWest Braybrook

Community Engagement and Inclusion Support Coordinator

Member Support Consultant

Program Facilitator, Languages other than English (Italian)

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