In-Demand Call center representative Jobs in Crows Nest, Nsw

Agency AM Team Lead
Accenture —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
Service Representative
Schneider Electric —Macquarie Park NSW
- Full-time
- Maintenance
- Annual leave
- Opportunities for advancement
Senior Business Development Representative
ShipBob, Inc. —Sydney NSW
- Full-time
- Sales
- Research
- Business development
Quick Apply
Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
Reddy Express Dundas - Customer Service Representative
Reddy Express - OTR Group —Dundas NSW
- Weekend availability
11d
Customer Service Representative
Baxter —Old Toongabbie NSW
- Hybrid work
- CRM software
- Customer service
- Salesforce
Customer Service Representative
Tile Factory Outlet Pty Ltd —Smithfield NSW
- $60,000 - $75,000 a year
- Weekend availability
- Sales
- Customer service
- POS
- Employee discount
- Professional development assistance
Quick Apply
4h
Customer Service Representative
Eaton —Mascot NSW
- CRM software
- Sales
- Customer service
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
Customer Service Representative
Valvoline Global Operations —Baulkham Hills NSW
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
Quick Apply
Internal Sales & Customer Service Representative
Lotus Commercial Pty Ltd —Smithfield NSW
- Full-time
- Sales
- Customer service
- Office
Quick Apply
11d
Senior Customer Service Representative
Eaton —Mascot NSW
- Hybrid work
- Salesforce
- ERP systems
- Microsoft Office
Technical Account Manager
Fiserv —Sydney NSW
- Full-time
- Computer Science
- SQL
- Analysis skills
Customer Success Specialist/ Service Sales Representative
ROHDE & SCHWARZ GmbH & Co. KG —North Ryde NSW
- Sales
Reddy Express Dundas - Customer Service Representative
OTR —Dundas NSW
- Weekend availability
- Customer service
11d
Technical Customer Experience Manager - Clover
Fiserv —Sydney NSW
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Demand Generation Sales Leader, Growth team
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
Barista/Customer Service Representative
Cubes.Co —Sydney NSW
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
CSR Engineers, Rail & Metro
SMEC —Sydney NSW
- Management
- Maintenance
- Construction experience
- Parental leave

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Agency AM Team Lead

Accenture -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

CRM software
Management
Sales
Customer service
Analysis skills
Digital marketing
Recruiting
Leadership
Communication skills

Full Job Description

About the Opportunity

Accenture offers an exciting opportunity for a people-focused Sales Manager to lead and inspire a team of Agency Sales Representatives within Pinterest’s dynamic digital marketing environment. You will drive measurable outcomes for Pinterest by leveraging innovative ad solutions that help businesses build brand awareness, increase sales, and engage target audiences on their cutting-edge social media platform.

In this role, you will coach a world-class team to deliver exceptional customer experiences through strategic sales and account management. Beyond team leadership, you will develop programs to scale Pinterest’s operations, solve customer challenges, and drive revenue growth by delivering superior customer sales experiences.

As a successful candidate, your priorities will be your customers and team. You will mentor and coach the team to exceed customer expectations, identify sales opportunities, and optimize workflows. Success requires exceptional people management, analytical skills, a willingness to innovate, and a passion for driving revenue growth while thriving in a dynamic team environment.

Responsibilities

Manage a high-performing team of Agency Sales Representatives, dedicated to supporting and expanding both new and existing agency partnerships and their advertisers.
Drive revenue growth by setting and achieving strategic goals through effective go-to-market strategies, gap-to-goal plans, and consistent KPI management.
Analyze team and book-of-business performance to identify obstacles and implement solutions that enhance productivity and success.
Recruit, develop, coach, and retain top talent to build and maintain a high-performing Agency Sales team.
Foster a results-driven culture by motivating the team to meet and exceed individual and collective KPIs and targets.
Conduct regular one-on-one meetings with team members to review performance, set objectives, and provide actionable feedback for improvement.
Perform weekly call evaluations to ensure adherence to regulatory requirements, alignment with best practices, and consistency in customer engagement.
Provide leadership, mentorship, and development opportunities to empower team members while leveraging their strengths to drive optimal performance.
Oversee daily operations and workflows of the team, ensuring they are organized, efficient, and aligned with business goals.
Create a collaborative learning environment that encourages knowledge sharing and continuous improvement.
Act as an escalation point for complex or high-priority client queries, ensuring swift resolution and client satisfaction.
Ensure all client Service Level Agreement (SLA) targets are consistently met across key areas such as performance management, people management, quality assurance, recruitment, policy communication, transition management, and more.

Qualifications

Proven experience in leading an Agency Sales team within the digital marketing industry, with a strong understanding of the independent agency landscape in Australia and New Zealand.
Expertise in digital advertising, including demonstrated ability to forecast sales opportunities, set goals, and monitor sales activity effectively.
Experience in recruiting and hiring top talent for high-performing agency sales teams.
Strong business relationship management skills, with the ability to build effective partnerships across all levels of internal and external stakeholders.
Exceptional oral, written, presentation, and interpersonal communication skills.
Proficiency in CRM platforms or comparable sales force automation tools, with a solid understanding of their application in sales processes.
Comprehensive knowledge of technology and social media channels, with the ability to leverage these for business growth.
Proven ability to identify and lead initiatives that drive service improvements and operational efficiency.
Experience managing escalations from clients and internal teams within contact center or queue-based environments is a plus.
Demonstrated success in developing, measuring, and documenting improved efficiencies in workflows and system processes.
Strong leadership capabilities with the ability to articulate team goals, communicate a clear vision, and consistently deliver results.
Excellent influencing skills and a proven ability to collaborate with cross-functional business stakeholders effectively.
Outstanding customer service orientation, coupled with the ability to remain calm and professional under pressure.
High energy, passion for the role, and a positive attitude paired with a good sense of humor.

#LI-GM

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Refine Your Search

call center representative jobs in crows nest, nsw

Agency AM Team Lead

Service Representative

Senior Business Development Representative

Contact Center Transformation Lead

Reddy Express Dundas - Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Customer Service Representative

Internal Sales & Customer Service Representative

Senior Customer Service Representative

Technical Account Manager

Customer Success Specialist/ Service Sales Representative

Reddy Express Dundas - Customer Service Representative

Technical Customer Experience Manager - Clover

Demand Generation Sales Leader, Growth team

Barista/Customer Service Representative

CSR Engineers, Rail & Metro

I want to receive the latest job alert for call center representative in crows nest, nsw

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