In-Demand Customer service representative Jobs in Box Hill Nsw

Parts Customer Service & Order Management Coordinator
Konecranes —Smithfield NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick Apply
5d
Customer Service and Optical Assistant - Winston Hills
Oscar Wylee —Winston Hills NSW
- Weekend availability
- Sales
- Communication skills
Quick Apply
10d
Customer Care Coordinator
Hager Group —Rydalmere NSW
- CRM software
- Customer service
- ERP systems
Sales Support & Customer Service Executive
Mascot Engineering —Smithfield NSW
- Full-time
- Data entry
- Computer skills
- In-person
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
Customer Service Representative I
Schweitzer Engineering Laboratories Pty Limited —Silverwater NSW
- Full-time
- Bilingual
- CRM software
- Customer service
Quick Apply
Customer Service & Sales Representative
Tasty Fresh Food Co —Wetherill Park NSW
- $30.90 - $38.62 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick Apply
3d
Customer Sale & Service - Repco Castle Hill - Casual
NAPA Auto Parts —Castle Hill NSW
3d
Reddy Express Dundas - Customer Service Representative
OTR —Dundas NSW
- Weekend availability
- Customer service
9d
Internal Sales & Customer Service Representative
Lotus Commercial Pty Ltd —Smithfield NSW
- Full-time
- Sales
- Customer service
- Office
Quick Apply
9d
Reddy Express Dundas - Customer Service Representative
Reddy Express - OTR Group —Dundas NSW
- Weekend availability
9d
Crew Member / Customer Service Attendant
Bubbletea Parramatta Westfield —Parramatta NSW
- $15 - $30 an hour
- Part-time
- Customer service
- In-person
- Cash handling
- Employee discount
Quick Apply
Customer Service Assistant - Mandarin Speaking Preferred
The One Australia Holding Pty Ltd —Silverwater NSW
- Temporary
- Customer service
- Senior Secondary Certificate of Education
- No degree
Quick Apply
Customer Sales & Service - Repco North Parramatta - Casual
NAPA Auto Parts —North Parramatta NSW
Guest Service Agent (GSA)
APX Hotels Apartments —Rosehill NSW
Customer Service Sales Specialist
Ashley & Martin —Parramatta NSW
- $75,000 - $95,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Customer Sales & Service - Repco Epping - Casual
NAPA Auto Parts —Epping NSW
- Weekend availability

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Provide our customers with the best experience across the store. The availability to work flexible hours (including late nights, early mornings and weekends)…

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Parts Customer Service & Order Management Coordinator

Konecranes -
Smithfield NSW

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Employee rewards program
Work from home

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
SAP
ERP systems
Microsoft Office
Administrative experience
Communication skills
Time management

Full Job Description

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Due to high demand of our services, we are seeking a Parts Customer Service & Order Management Coordinator to join our team.

This is a fantastic opportunity for a customer-focused professional who enjoys building relationships, coordinating orders and working across multiple teams to deliver an outstanding customer experience.

About the Role

Reporting to the Parts Inside Sales Team Leader, you will play a key role in managing the end-to-end customer order lifecycle, from quote conversion and order processing through to delivery, payment follow-up and returns.

You will be a key point of contact for our customers, ensuring enquiries are handled promptly, orders are processed accurately and customers are kept informed throughout the process.

Working closely with our Sales, Warehouse, Purchasing, Finance, Logistics and Operations teams, you will help ensure orders are fulfilled accurately and on time.

Key Responsibilities

Provide professional, responsive and customer-focused service across all customer interactions.
Respond to customer enquiries and requests, providing accurate information and effective solutions.
Manage customer expectations by providing updates on order status, product availability and delivery timeframes.
Process approved quotations into sales orders, ensuring pricing, product details, quantities and delivery requirements are accurate.
Monitor daily order queues and prioritise activities to meet customer and operational requirements.
Coordinate with internal teams to resolve order discrepancies, stock availability and delivery issues.
Provide customers and internal teams with delivery documentation and consignment information.
Process product returns, credits and associated documentation.
Monitor customer accounts and follow up outstanding payments in line with company processes.
Work closely with Purchasing and Warehouse teams to manage stock availability, backorders and order fulfilment.
Liaise with Finance regarding account enquiries and credit management matters.
Maintain accurate customer, order and transaction records.
Identify opportunities to improve customer service and order processing efficiency.
Contribute to a collaborative team environment and support colleagues where required.

Qualifications

We are looking for someone who is customer-focused, organised and proactive, with the ability to manage multiple priorities in a fast-paced environment.

To be successful in this role, you will have:

2-3 years' experience in customer service, customer operations, sales support, order management or administration.
Demonstrated experience processing customer orders and coordinating order fulfilment.
Experience working with an ERP system such as SAP or similar.
Strong Microsoft Office skills, particularly Outlook, Excel and Word.
Excellent attention to detail and accuracy.
Strong organisational and time management skills.
Excellent written and verbal communication skills.
A genuine commitment to delivering high-quality customer service.
Strong problem-solving skills and a proactive "can-do" attitude.
The ability to build positive relationships with both customers and internal stakeholders.
Experience working collaboratively across functions such as Sales, Warehouse, Purchasing, Logistics and Finance.

Additional Information

What’s on offer

A competitive base salary, based on experience
The ability to work from home one day per week upon successful completion of probation period.
A 15% Bonus based on agreed KPI’s
The opportunity to participate in the Employee Share Scheme
The chance to be part of a supportive team environment
To be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program
Support and encouragement to develop your skills with local training opportunities available

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Quick Apply

Refine Your Search

customer service representative jobs in box hill nsw

Parts Customer Service & Order Management Coordinator

Customer Service and Optical Assistant - Winston Hills

Customer Care Coordinator

Sales Support & Customer Service Executive

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Customer Service Representative I

Customer Service & Sales Representative

Customer Sale & Service - Repco Castle Hill - Casual

Reddy Express Dundas - Customer Service Representative

Internal Sales & Customer Service Representative

Reddy Express Dundas - Customer Service Representative

Crew Member / Customer Service Attendant

Customer Service Assistant - Mandarin Speaking Preferred

Customer Sales & Service - Repco North Parramatta - Casual

Guest Service Agent (GSA)

Customer Service Sales Specialist

Customer Sales & Service - Repco Epping - Casual

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