Classification: Senior Officer Grade B
Salary: $149,172 - $167,151 plus superannuation
Position No: 70983
Directorate: ACT Long Service Leave Authority
Advertised (Gazettal date): 19 August 2026
Contact Officer: Gabrielle Austin on [email protected] or (02) 6205 9948
Details: ACT Leave is the Statutory Authority responsible for administering the ACT's portable long service leave schemes. We are a small, purpose-driven organisation with a big remit.
Our values of Responsive, Approachable, Reliable, Transparent and Informed are not just words on our website, they shape how we work with each other and with the clients and industries we serve.
ACT Leave is growing into its next chapter. As our improvement and transformation program matures, the way we design, deliver and embed change now will shape how the organisation operates for years to come.
About the role
As Senior Business Analyst and Change Lead, you will sit at the centre of ACT Leave's improvement and transformation program. This is a dual-focus role. You will personally undertake the detailed business analysis and solution design work needed to turn operational problems into practical, deliverable solutions and lead the change planning, stakeholder engagement and implementation support needed to make sure those solutions are adopted. You will work across people, process, service, technology, data, roles and governance - completing the detailed work yourself, not just facilitating workshops or providing high-level advice.
Reporting to the ACT Leave Executive Team, you will work closely with leaders, subject matter experts and frontline staff to understand business problems, design workable future-state arrangements and support the organisation through the changes required to implement them.
You will:
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Work with leaders, subject matter experts and frontline staff to understand business problems, desired outcomes and improvement priorities.
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Undertake structured discovery, interviews and working sessions, and document current-state processes, customer journeys and systems.
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Design practical future-state processes and operating models, translating business needs into clear requirements, user stories and acceptance criteria.
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Develop options and recommendations and prepare process maps, service blueprints and supporting documentation.
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Develop and maintain an integrated change plan, undertake change impact assessments and assess organisational and team readiness.
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Identify change risks, resistance and implementation constraints and develop practical transition, communication and adoption plans.
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Support implementation before, during and after go-live, monitor adoption and conduct post-implementation reviews.
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Provide clear, decision-ready advice to senior leaders on design options, change readiness and implementation risk.
About you:
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Substantial experience as a senior business analyst combined with strong experience delivering organisational, operational, technology or workforce change.
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Strong experience analysing complex operational processes and designing workable future-state solutions, together with experience developing practical change strategies and plans.
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Demonstrated ability to work across process, technology, people, data, customer experience and change readiness, turning ambiguous problems into structured, deliverable work.
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Strong process-mapping, workflow-analysis and change-impact capability, including developing requirements, user stories, acceptance criteria and business rules.
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Strong facilitation, stakeholder engagement and interviewing skills, with the ability to work effectively with frontline staff, managers, executives and technical specialists.
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Sound judgement about change sequencing, change load and organisational capacity, and experience identifying resistance and responding with practical interventions.
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Clear written and verbal communication, with strong follow-through from discovery through to implementation and adoption support.
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Tertiary qualifications in business, project or change management, public administration or a related discipline are preferred (equivalent relevant experience will be highly regarded). A recognised change management qualification (such as Prosci or ADKAR) would be useful.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements:
Preferred:
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Tertiary qualifications in business, project or change management, public administration or a related discipline are desirable but not essential. Equivalent relevant experience will be highly regarded.
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Substantial experience in business analysis and/or organisational change roles, including experience delivering both detailed analysis and design work and practical change management support.
Highly desirable:
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Demonstrated experience working within or alongside government, statutory authorities or regulatory bodies.
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A recognised change management qualification (such as Prosci or ADKAR) would be useful, but practical delivery experience and judgement are more highly regarded than adherence to a particular methodology.
Notes: This is a temporary position available immediately for a period of 12 months with a possibility of extension and/or permanency. A Merit Pool will be created from this recruitment process and will be used to fill identical vacancies in the next 12 months. The selection process will include an interview and may include a practical exercise such as a written task.
How to Apply: Applicants must submit a current curriculum vitae including the details of two referees and a two-page pitch addressing the requirements under ‘Our Ideal Candidate’ which can be found in the attached Position Description.
More information about ACT Leave can be found on our website.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
This is a temporary position available immediately for a period of 12 months with a possibility of extension and/or permanency.
