In-Demand Customer service representative Jobs in Guildford Wa

Customer Service Specialist
Bankwest —Perth WA
- Full-time
- Customer service
- Office
5d
Customer Service Representative
Wesco —Perth WA
- Urgently hiring
- ERP systems
- Microsoft Office
- Communication skills
2d
Customer Service
Certex Lifting —Bibra Lake WA
- Full-time
- Sales
- Customer service
- Communication skills
Customer Sales & Service - Repco Cannington - Casual
Repco —Cannington WA
Quick Apply
2d
Customer Sales & Service - Repco Osborne Park - Casual
Repco —Osborne Park WA
Quick Apply
9d
Member Services - Morley & Alexander Heights
Viva Leisure Group —Perth WA
- CPR Certification
- Sales
- Customer service
- Parental leave
- Gym membership
Member Support Consultant
Goodlife Health Clubs —Perth WA
- Part-time
- First Aid Certification
- Gym membership
5d
Customer Support Specialist
Kinatico —Perth WA
- Monday to Friday
Quick Apply
Customer Sales & Service - Repco Osborne Park - Casual
NAPA Auto Parts —Osborne Park WA
9d
Customer Sales & Service - Repco Wangara - Casual
NAPA Auto Parts —Wangara WA
Customer Sales & Service - Repco Canningvale - Casual
NAPA Auto Parts —Canning Vale WA
Customer Sales & Service - Repco Cannington - Casual
NAPA Auto Parts —Cannington WA
2d
Customer Service Specialist
Great Southern Bank —Perth WA

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Customer Service Specialist

Bankwest -
Perth WA

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Customer service
Records management

Full Job Description

Customer Service Specialist – Records Management

Permanent Full time Opportunity

We currently have an opportunity for Customer Service Specialist to join our Records Management Team in Bankwest Retail Lending Operations team. Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD.

Do work that matters

The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every process that we execute has a significant impact on customer experience. The COO includes Retail Operations, Business & Institutional Operations, Market Operations and Financial Crime Operations.

See yourself in our Team

The Bankwest Retail Lending Operations team (under Retail Operations) is dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the Bankwest retail customers. Together, the Bankwest Retail Lending Operations team focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers’ needs.

Our Records Management team are located in Perth and provides operational support to Bankwest customers, with respect to the timely handling of loan documents across Credit Cards, Home Loans & Personal Loans. We play a critical role in the end to end loan process, ensuring our customers and stakeholders receive best in class service. The team have a vital role to play in service delivery by managing customer documents.

Do work that matters

Providing superior levels of internal and external customer service by responding to, managing and resolving customer and stakeholder enquiries through mailboxes.
Preparing and dispatching approved home loan contracts and card letters to customers, relevant documents to solicitors for paper based settlements,
Scanning incoming documents sent by customers and solicitors, actioning returned mail, making sure relevant documents and collateral details are correct after settlement etc.
Applying sound risk management practices by identifying and responding to business risks
Processing transactions within agreed turnaround times and consistent accuracy in a high volume environment
Working cohesively within a team environment to look at Continuous Improvement ideas that will improve the customer experience

We're interested in hearing from people who have:

Prior experience in a product or process environment or extensive customer service experience
Exposure to the lending process would be highly advantageous (but not essential)
Ability to learn and handle multiple tasks to support customers
Growth mindset with an interest and motivation to continuously learn new skills and develop your capabilities within the role.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 20/08/2026

Apply Now

Refine Your Search

customer service representative jobs in guildford wa

Customer Service Specialist

Customer Service Representative

Customer Service

Customer Sales & Service - Repco Cannington - Casual

Customer Sales & Service - Repco Osborne Park - Casual

Member Services - Morley & Alexander Heights

Member Support Consultant

Customer Support Specialist

Customer Sales & Service - Repco Osborne Park - Casual

Customer Sales & Service - Repco Wangara - Casual

Customer Sales & Service - Repco Canningvale - Casual

Customer Sales & Service - Repco Cannington - Casual

Customer Service Specialist

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