In-Demand It technician Jobs in Doncaster Vic

Level 2 IT Support Team Leader
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
Desktop Support Technician
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
4d
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
4d
Robotics Technician - Expressions of Interest
Andromeda Robotics —South Melbourne VIC
- Full-time
- Laboratory
- Assembly
- Bachelor's degree
Quick Apply
Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $27 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
3d
Mobile Phone & Electronics Repair Technician
East West Market Place —Docklands VIC
- $26.50 - $35.00 an hour
- Part-time
- In-person
- Profit sharing
- Employee discount
Quick Apply
6d
Fingerprint Technician/Forensic Officer
Victoria Police —Melbourne VIC
- Weekend availability
- Laboratory
- Customer service
- Maintenance
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
4d
Automotive Technician - Isuzu UTE at Patterson Cheney
Patterson Cheney Pty Ltd —Keysborough VIC
- Overtime
- Communication skills
- Employee assistance program
- Employee discount
24/7 Data Centre Technician
NEXTDC —West Footscray VIC
- Full-time
- Customer service
- HVAC
- Communication skills
- On-the-job training
Quick Apply
Laboratory Technician 0.6 FTE 2027 Start
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Laboratory
- Leadership
- Office experience
11d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Apple Service Repair Technician
Beyond the Box —Essendon VIC
- Computer skills
- Communication skills
Laboratory Technician - start date negotiable
Victorian Government —Melbourne Eastern Suburbs VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
3d
EOL Program Technician
Compnow —Mordialloc VIC
- Data entry
- Communication skills
- On-the-job training
Quick Apply
Data Centre Technician
NEXTDC —West Footscray VIC
- Full-time
- Customer service
- Microsoft Office
- Electrical experience
Quick Apply
Field Service Technician
KOR Equipment Solutions —Dandenong VIC
- Overtime
- Schematics
- Customer service
- Maintenance
- Free parking
Quick Apply
12d
Service Technician Domestic
Miele —Melbourne VIC
- $85,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Employee discount
13d
Customer Field Technician I Melbourne Metro
NBN Co —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave

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Level 2 IT Support Team Leader

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Jira
ITIL Certification
WMS
Microsoft Office
Zendesk
IT support
POS
ServiceNow
Leadership
Communication skills
Intune
VPN

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

The Level 2 IT Support Team Lead plays a critical role in ensuring reliable, efficient, and user-centric technology support across the company’s retail footprint, warehouse environments, and corporate offices.
This role is responsible for leading a team of technicians, overseeing technology delivery across stores and workplace environments, and driving service improvements through standardisation, proactive support, and stakeholder engagement. The role spans both operational support (BAU) and implementation of modern workplace initiatives, including device management, end-user compute, POS systems, and collaboration tools.

Key Responsibilities will include:

Lead, mentor, and coordinate a team of support technicians covering retail, warehouse, and corporate sites.
Manage task allocation, rosters, escalation handling.
Provide leadership across incident response, relocations, and tech fit-outs.
Oversee deployment and lifecycle management of POS terminals, printers, mobile devices, and office tech.
2nd Level Support technology in-store (new store openings, refits, and closures) and ensure on-site readiness.
Lead the implementation and support of workplace AV, conferencing, and meeting room technologies.
Manage IT onboarding/offboarding processes, asset tracking, and returns.
Ensure consistent device builds (Intune Autopilot / Windows / iOS / mac OS) and compliance with company standards.
2nd Level support and troubleshoot key systems including: POS environments (hardware and software), Mobile Device Management (Intune), Collaboration platforms (O365, Teams, Zoom), Printing, Wi-Fi, VPN, and other user technologies.
Maintain strong communication with Store Ops and IT teams.
Identify improvement opportunities in service delivery and tech usability.
Support rollout of strategic projects (WMS, security upgrades, infrastructure modernisation).
Maintain accurate documentation and knowledge base articles for support teams and end users

To be successful you will ideally have:

Demonstrated 5+ years in an IT support/technical services role, including at least 2 years in a team leadership capacity.
Experience supporting retail store technology environments, including POS, printers, and mobile devices.
Familiarity with Microsoft Intune, Office 365, Active Directory, and MDM tools.
Proven ability to manage vendors and coordinate field support teams.
Experience in a retail or multi-site environment supporting POS, store networks, and handheld devices.
Proficiency in Microsoft 365, Windows 11, and endpoint management (Intune/Autopilot).
Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Management, or similar).
ITIL v3/4 Training or Certification
Have a Make it Happen Attitude
Strong interpersonal and customer skills with the ability to build relationships at all levels.
Excellent listening, verbal and written communication skills.
Take ownership of the incidents and see them to a satisfactory resolution.
Able to function and collaborate within a team and remain approachable always.
Retail Experience beneficial.

Why Join Accent Group?

Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

it technician jobs in doncaster vic

Level 2 IT Support Team Leader

Desktop Support Technician

Service Desk Analyst

L1 Helpdesk Technician (VIC)

Robotics Technician - Expressions of Interest

Field Computer/IT Technician

Mobile Phone & Electronics Repair Technician

Fingerprint Technician/Forensic Officer

Specialist Technician - Technical Support to Schools Program (TSSP)

Automotive Technician - Isuzu UTE at Patterson Cheney

24/7 Data Centre Technician

Laboratory Technician 0.6 FTE 2027 Start

Help Desk Technician

Apple Service Repair Technician

Laboratory Technician - start date negotiable

EOL Program Technician

Data Centre Technician

Field Service Technician

Service Technician Domestic

Customer Field Technician I Melbourne Metro

I want to receive the latest job alert for it technician in doncaster vic

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