In-Demand Lead document Jobs in Perth Wa

Service Centre Team Leader | Mon to Fri 38 hours | Balcatta Support Centre
Sodexo —Balcatta WA
- Full-time
- Customer service
- Data analysis skills
- Leadership
Quick Apply
7d
Site Administrator & Document Controller
Multiplex —Perth WA
- Full-time
- Microsoft Office
- Administrative experience
- Recruiting
- Parental leave
5d
Senior Test Analyst
Serco Plc —Murdoch WA
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Records Management Senior Officer
Water Corporation —Leederville WA
- $101,711 a year
- Full-time
- Management
- Communication skills
- Annual leave
- Work from home
4d
Administration Assistant (Higher Education)
Engineering Institute of Technology —Perth WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
5d
Relationship Analyst - Business Support
Rabobank —Perth WA
- Full-time
- Communication skills
- Annual leave
- Parental leave
5d
Field Enablement & Technical Training Lead – Field Services
Atwell, LLC —Atwell WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Tuition reimbursement
- Annual leave
12d
Lead Technical Author
Babcock International —Henderson WA
- Microsoft Word
- Microsoft Excel
- Computer skills
- Parental leave
6d
Paralegal/Legal Secretary
United Workers Union —Perth WA
- $82,213 - $100,541 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick Apply
5d
Global Services Specialist - Applications (OA)
Wenco (a Hitachi Construction Machinery subsidiary) —Perth WA
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Computer science
Quick Apply
Patient Handling Trainer
Serco Plc —Murdoch WA
- Full-time
- Microsoft Office
- First Aid Certification
- Organisational skills
QSE Coordinator
Freyssinet —Welshpool WA
- Maintenance
- No degree
- Organisational skills
Solution Lead
Accenture —Perth WA
- Full-time
- Engineering
- Bachelor's degree
- Agile
- Health insurance
- Parental leave
6d
Technology Specialist II
Atwell, LLC —Atwell WA
- Computer Science
- Customer service
- Bachelor's degree
- Tuition reimbursement
- Annual leave
Senior Manager, HR Platforms
University of Sydney —Darlington WA
- Full-time
- Hybrid work
- University
- Conflict management
- Budgeting
- Parental leave
4d
Enabling Lead - Power Platform Engineer
Chorus Australia —Perth WA
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Analysis skills
Quick Apply
Assistant Head of Department (Mathematics)
Christ Church Grammar School —Claremont WA
- Full-time
- Senior Secondary Certificate of Education
- Organisational skills
- Leadership
10d
Services Consultant Sr
Dayforce —Perth WA
- Full-time
- Remote
- Writing skills
- Analysis skills
- Bachelor's degree
Quick Apply
12d
Infection Prevention & Clinical Ops Advisor
Serco Plc —Murdoch WA
- Full-time
- Patient monitoring
11d
Senior Configuration Management Officer
Austal —Fremantle WA
- Full-time
- Microsoft Excel
- Management
- Engineering
- Opportunities for advancement
Quick Apply
10d

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Service Centre Team Leader | Mon to Fri 38 hours | Balcatta Support Centre

Sodexo -
Balcatta WA

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

Customer service
Data analysis skills
Leadership
Communication skills

Full Job Description

Company Description

Sodexo is a global leader in Quality-of-Life services, partnering with organisations across Australia to deliver exceptional food, facilities management, and workplace experience solutions. With a strong presence in corporate, resources, healthcare, and education sectors, we're driven by our purpose to improve quality of life for all we serve — and that starts with building a team who shares our passion for people.

Job Description

Do you have a passion for customer service and an interest in facilities management? Join our team!

We're seeking a confident, people-focused Service Centre Team Leader to join Sodexo's Command Centre at our Regional Support Centre in Balcatta.

This is a permanent, full-time position working 38 hours per week, Monday to Friday. As our Command Centre operates 24/7, 365 days a year, candidates need to be able to support the team's rostering requirements.

Are you a natural leader who thrives in a fast-paced, high-volume environment? In this role, you'll drive exceptional service delivery from the moment a request is received through to work order completion — leading a team that manages service requests across multiple systems and a broad range of contracts.

You'll act as the vital link between our Command Centre, internal Sodexo stakeholders, and external clients, customers and vendors, ensuring every request is handled efficiently, accurately, and with genuine care.

What you'll do

Drive service excellence: maintain consistent service delivery across all supported Sodexo contracts, ensuring compliance with SLAs and 24/7 roster coverage requirements
Lead team performance: manage resourcing, coach the team, and monitor individual and group performance against set targets, identifying training needs as they arise
Develop your people: deliver onboarding, refresher, and process-related training, and support ongoing professional development through regular 1:1s, workshops and team-building activities
Own quality and continuous improvement: evaluate interactions and request handling to measure performance quality, maintain scorecards and knowledge surveys, and recommend improvements to processes and systems
Resolve and escalate effectively: investigate issues, manage complaints and escalations, and engage the right stakeholders through to resolution — identifying trends to address root causes and knowledge gaps
Report and document: report on Service Centre performance metrics to regional/country leadership and maintain accurate, current process documentation and scripting
Lead from the front: jump in to support call handling and request processing during peak periods, providing hands-on guidance and expertise to the team and internal customers

Qualifications

Minimum 2 years leading teams within a customer service or call centre environment, with a track record of coaching and training others to deliver a consistent customer experience
Demonstrated ability to empower and drive team performance, fostering high standards of individual and collective service excellence
Expert-level customer focus with the ability to manage a multi-skilled function across multiple contracts, anticipating needs and building strong relationships across departments
Strong verbal and written communication skills, paired with the interpersonal ability to identify and support diverse stakeholder needs
A pragmatic, solutions-focused mindset with strong problem-solving skills and a genuine sense of urgency in resolving escalations and issues
Skilled in reporting and data analysis to spot trends, uncover opportunities, and accurately measure and optimise service performance

Why Sodexo?
Join a global team that's redefining quality of life services. At Sodexo, you'll be supported to grow your career, backed by a team that values collaboration, care and continuous improvement.

Ready to lead a team that makes a real difference? Apply now.

Quick Apply

Refine Your Search

lead document jobs in perth wa

Service Centre Team Leader | Mon to Fri 38 hours | Balcatta Support Centre

Site Administrator & Document Controller

Senior Test Analyst

Records Management Senior Officer

Administration Assistant (Higher Education)

Relationship Analyst - Business Support

Field Enablement & Technical Training Lead – Field Services

Lead Technical Author

Paralegal/Legal Secretary

Global Services Specialist - Applications (OA)

Patient Handling Trainer

QSE Coordinator

Solution Lead

Technology Specialist II

Senior Manager, HR Platforms

Enabling Lead - Power Platform Engineer

Assistant Head of Department (Mathematics)

Services Consultant Sr

Infection Prevention & Clinical Ops Advisor

Senior Configuration Management Officer

I want to receive the latest job alert for lead document in perth wa

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