In-Demand Software engineer database Jobs in Parramatta Nsw

Support Engineer
Vistar Media —Sydney NSW
- Full-time
- Customer service
- SQL
- Scripting
Staff AI Product Engineer
Relevance AI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
- Parental leave
- Employee assistance program
3d
Tech Lead
Corto Pty Ltd —Sydney NSW
- Hybrid work
- Vital signs
- Systems design
- AWS
- Gym membership
Quick Apply
Frontend Software Engineer - TikTok LIVE, Sydney
TikTok —Sydney NSW
- Agile
- Leadership
Platform Reliability Engineer (Zabbix)
Showtime Consulting —Sydney NSW
- Full-time
- APIs
- Communication skills
Quick Apply
3d
Senior Software Engineer
Freelancer.com —Sydney NSW
- $160,000 - $180,000 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
Quick Apply
Senior Software Engineer
Squiz —Sydney NSW
- Hybrid work
- Systems design
- Master's degree
- AWS
Quick Apply
4d
Site Reliability Engineer
Audinate Pty Ltd —Sydney NSW
- Full-time
- Management
- AWS
Senior Software Engineer, x15ventures
Commonwealth Bank —Sydney NSW
- Full-time
- Databases
- AWS
- Software development
- Employee discount
3d
Staff Software Engineer
Freelancer.com —Sydney NSW
- Full-time
- Computer Science
- Engineering
- SQL
Quick Apply
Staff AI Application Security Engineer
Relevance AI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
- Parental leave
- Employee assistance program
1d
Staff AI Platform Engineer
Relevance AI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- AI
- Parental leave
- Employee assistance program
2d
Senior Fullstack Engineer
Pyramid Global Technologies —Sydney NSW
- Bachelor's degree
- Agile
- Communication skills
Senior AI Product Engineer
Relevance AI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- AI
- Parental leave
- Employee assistance program
3d
Network Implementation Engineer - Physical Network Infrastructure
TikTok —Sydney NSW
- On call
- Azure
- Computer Science
- AWS
Senior Software Engineer - Hybrid
oOh! —North Sydney NSW
- Full-time
- Hybrid work
- Systems design
- SQL
- AWS
Senior Automation Engineer (Infrastructure & Network)
Westpac —Kogarah NSW
- Full-time
- Scripting
- AI
7d
Senior Software Engineer (.Net)
ELMO Software Pty Ltd —Sydney NSW
- Contract
- Hybrid work
- Azure
- Systems design
- SQL
- Parental leave
- Employee assistance program
Quick Apply
Product Support Engineer
Plenti Group —Sydney NSW
- Full-time
- Computer Science
- SQL
- APIs
Staff Engineer
MongoDB —Sydney NSW
- On call
- Hybrid work
- Azure
- AWS
- Communication skills
- Health insurance
- Dental insurance
1d

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Support Engineer

Vistar Media -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Customer service
SQL
Scripting
Software development
Software testing
Communication skills

Full Job Description

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

Title: Support Engineer

Reports to: Support Engineering Team Lead

Description

The Support Engineer is responsible for resolving technical support requests for customer-impacting issues. This role involves daily frontline internal support, including issue analysis, research, testing, and resolution.

This role will work closely with the Product and Software Engineering teams to eliminate defects and improve the customer experience. An ideal candidate is curious, detail-oriented, takes ownership of their work, and drives issues to resolution. Strong Support Engineers will view customer issues as their own and operate with a sense of urgency to ensure customer satisfaction. An ideal candidate will detect patterns from incoming work and leverage their creativity to drive solutions that prevent recurring issues, thereby improving the overall support life cycle.

Key Responsibilities & Objectives

Technical Support:

Provide technical support for incoming tickets from customers.
Demonstrate a strong understanding of product issues, including in-depth technical analysis, troubleshooting, root cause identification, and engaging appropriate SMEs as needed for incident and problem management.
Manage the technical on-call channel to deliver quick fixes for high-priority product issues.
Monitor support quality metrics to help assess and improve support processes.
Analyze previous customer cases to identify trends and pain points, driving product improvements.
Review support tickets and provide feedback to the team, coaching them on their troubleshooting.
Drive changes that improve support-related processes.
Identify and address any gaps in internal tools and processes.
Assist with team coordination and customer communications during important product launches and support events.

Collaboration:

Work closely with the Product and Software Engineering teams to resolve issues and enhance the customer experience.
Collaborate with team members to ensure that customer issues are addressed promptly and effectively.
Participate in cross-functional meetings to discuss and solve complex technical problems.

Customer Focus:

Operate with a sense of urgency to resolve customer issues, ensuring high levels of customer satisfaction.
Take ownership of customer issues, treating them as personal challenges to be resolved.

Required Skills and Qualifications:

Technical Skills:

Experience in troubleshooting, debugging, and resolving technical issues.
Familiarity with at least one programming or scripting language.
Basic understanding of web technologies.
Basic understanding of SQL and database systems.

Customer Service Skills:

Ability to be cordial, supportive, and empathetic in customer interactions.
Strong communication skills, both written and verbal.

Education and Experience:

At least 2 years of experience in a software testing, support, IT, or software development role.

Experience in a software development environment, supporting real-world, customer-facing software products and technologies throughout the software development life cycle.

Who You Are:

Self-motivated and thorough, with the ability to take ownership and drive projects to completion.
An excellent written and verbal communicator.
A problem solver, with excellent analytical, technical, and troubleshooting skills.
Always looking for ways to improve processes.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.

Apply Now

Refine Your Search

software engineer database jobs in parramatta nsw

Support Engineer

Staff AI Product Engineer

Tech Lead

Frontend Software Engineer - TikTok LIVE, Sydney

Platform Reliability Engineer (Zabbix)

Senior Software Engineer

Senior Software Engineer

Site Reliability Engineer

Senior Software Engineer, x15ventures

Staff Software Engineer

Staff AI Application Security Engineer

Staff AI Platform Engineer

Senior Fullstack Engineer

Senior AI Product Engineer

Network Implementation Engineer - Physical Network Infrastructure

Senior Software Engineer - Hybrid

Senior Automation Engineer (Infrastructure & Network)

Senior Software Engineer (.Net)

Product Support Engineer

Staff Engineer

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