- Melbourne, Victoria | CBD Head Office
- Permanent Full Time | Hybrid Working
- Competitive Salary | Attractive Discounts on RACV Products
Great things start here
Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With licence to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.
About the Opportunity
This is an exciting opportunity for a Salesforce Chatbot Developer to join RACV’s Salesforce team and help shape the next evolution of our digital member experience.
In this role, you’ll support the design, build and enhancement of Salesforce-based chatbot and messaging capabilities across our customer-facing and operational channels. You’ll work across Salesforce Service Cloud, Salesforce Experience Cloud, Omni-Channel, Messaging, Agentforce, Lightning Web Components and integrations to deliver reliable, scalable and user-friendly chatbot experiences.
Working closely with Technical Leads, Architects, Product teams, Designers, Business Analysts and other delivery teams, you’ll help turn business needs into practical Salesforce solutions that improve self-service, streamline handover to consultants and support smarter customer interactions.
Key responsibilities include
- Design, build, test and deploy Salesforce chatbot, messaging and digital service capabilities.
- Develop solutions across Salesforce Service Cloud and Experience Cloud, Omni-Channel, Messaging for Web, Agentforce and related platform capabilities.
- Build and maintain Lightning Web Components and Salesforce front-end experiences where required.
- Support chatbot configuration, routing, escalation and handover patterns between bot and human-assisted channels.
- Integrate Salesforce chatbot and service experiences with internal and external systems using APIs and enterprise integration patterns.
- Work with Product Owners, Business Analysts and stakeholders to understand customer journeys, service scenarios and operational needs.
- Translate solution designs and technical requirements into clean, maintainable and secure Salesforce implementations.
- Participate in code reviews, peer reviews, testing and release activities.
- Apply engineering best practices across CI/CD, environment management, source control, testing and deployment.
- Support troubleshooting, production validation and ongoing improvement of chatbot and messaging experiences.
- Contribute to continuous improvement by identifying opportunities to improve performance, reliability, observability and user experience.
- Work responsibly with AI-enabled Salesforce capabilities, ensuring solutions align with RACV’s technical, security and governance standards.
What you’ll need to be successful
- Strong Salesforce development experience, ideally in complex enterprise environments.
- Hands-on experience with Salesforce Service Cloud and customer service delivery processes.
- Experience with Omni-Channel, routing, queues, skills-based routing or similar service distribution models.
- Experience with Salesforce chatbot, messaging or digital engagement capabilities.
- Exposure to Agentforce, Salesforce AI capabilities, Einstein Bots or intelligent automation is highly regarded.
- Strong development skills in Lightning Web Components, JavaScript, HTML and CSS.
- Experience with Apex, Salesforce configuration, flows and platform automation.
- Good understanding of APIs, integration patterns and working with connected enterprise systems.
- Understanding of web development basics, including responsive UI, browser behaviour, accessibility and front-end troubleshooting.
- Experience working in Agile delivery teams with Product Owners, Business Analysts, QA, Architects and other developers.
- Strong focus on quality, security, maintainability and operational stability.
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
- A curious, collaborative and improvement-focused mindset.
Highly regarded
- Salesforce Platform Developer I certification.
- Experience with Salesforce Messaging for Web, Embedded Service, Experience Cloud or Service Console customisation.
- Experience with AI chatbot, conversational design, knowledge-based responses or handover patterns.
- Exposure to observability, analytics, intent tracking, transcript review or chatbot performance improvement.
- Experience in regulated, customer-facing or high-volume service environments.
There’s so much on offer when you join RACV
- A flexible, informal work environment that supports balance between work and home.
- Generous discounts on home and car insurance policies and RACV roadside care.
- RACV Club membership and great discounts across RACV resorts.
- Monthly-updated discounts from a wide range of corporate partners.
Our difference
At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.
Application process
Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.
