In-Demand Engineer java Jobs in Melbourne, Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
4d
Customer Engineer AI, Financial Services, Google Cloud
Google —Melbourne VIC
- Full-time
- SQL
- Presentation skills
- Bachelor's degree
Senior Software Engineer
iSelect —Melbourne VIC
- Full-time
- AWS
- Software development
- APIs
Senior Software Engineer, Spend
Airwallex —Melbourne VIC
- Full-time
- Bar
- Computer Science
- Salesforce
Sr Delivery Consultant: GenAI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
Quality Analyst- Automation
Medibank —Docklands VIC
- Hybrid work
- APIs
- Agile
- Communication skills
5d
Principal Software Engineer
Commonwealth Bank —Melbourne VIC
- Full-time
- DevOps
- Systems design
- AWS
8d
Senior Software Engineer
Leidos —Melbourne VIC
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
13d
Oliver Wyman - Senior Lead AI Engineer - Melbourne
Oliver Wyman —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Software Development Graduate, 2027 Melbourne
Amazon Support Services Pty Ltd - D05 —Melbourne VIC
- Full-time
- Computer Science
- Scripting
Software Engineer, ServiceNow
ANZ Banking Group —Melbourne VIC
- Full-time
- Administrative experience
- Analysis skills
- APIs
8d
Software Engineer
Ippon Technologies —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- Agile
Quick Apply
Senior QA Engineer (Backend. Rust / Java) - Trading
Binance —Melbourne VIC
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- AWS
- Software development
4d
GCP Data Engineer
Insignia Financial Ltd —Docklands VIC
- Full-time
- Computer science
- DevOps
- No degree
12d
AEM Tech Lead Engineer
Tennis Australia —Melbourne VIC
- Full-time
- Azure
- AWS
- APIs
- On-the-job training
- Parental leave
8d
Fintech Engineer
LHR —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick Apply
Data Platform Engineer
Insignia Financial Ltd —Docklands VIC
- Full-time
- DevOps
- No degree
- Communication skills
14d
Staff Product Security Engineer
Airwallex —Melbourne VIC
- Full-time
- Google Suite
- Computer Science
- Salesforce
Senior Software Engineer
Tes Global —Melbourne VIC
- Full-time
- Databases
- APIs
- Communication skills
Quick Apply

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engineer java jobs near melbourne, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
4 days ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

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engineer java jobs in melbourne, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

Customer Engineer AI, Financial Services, Google Cloud

Senior Software Engineer

Senior Software Engineer, Spend

Sr Delivery Consultant: GenAI FullStack SDE, AWS Professional Services

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Principal Software Engineer

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Oliver Wyman - Senior Lead AI Engineer - Melbourne

Software Development Graduate, 2027 Melbourne

Software Engineer, ServiceNow

Software Engineer

Senior QA Engineer (Backend. Rust / Java) - Trading

Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services

GCP Data Engineer

AEM Tech Lead Engineer

Fintech Engineer

Data Platform Engineer

Staff Product Security Engineer

Senior Software Engineer

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