In-Demand Program manager Jobs in Concord, Nsw

Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
Senior Project Manager - Agile
HCLTech —Sydney NSW
- PMP
- Agile
- Leadership
5d
Director Service & Program Development
NSW Department of Communities and Justice —Parramatta NSW
- $239,251 - $264,197 a year
- Research
- Budgeting
- Leadership
6d
Coordinator Program Management Office (Infrastructure)
Sutherland Shire Council —Sutherland Shire NSW
- Full-time
- Engineering
- Leadership
- Employee assistance program
8d
Program Management ANZ - Business Line Growth Director
AECOM —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Engineering
- Business development
Supply Chain Program Manager, Inbound Supply Chain
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
5d
AI Localisation Program Manager - 12 Month Contract
Canva —Sydney NSW
- Full-time
- Master's degree
- AI
Quick Apply
Senior Project Manager
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Engineering
- Communication skills
13d
Casual Programs/Duty Supervisor
Sydney Olympic Park Aquatic Centre —Sydney NSW
- $34.15 an hour
- Weekend availability
- Customer service
- POS
- Leadership
Programme Manager - AI CoE
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- IT
Quick Apply
Program Director, APAC Services
Nice —Sydney NSW
- Master's degree
- Bachelor's degree
- AI
3d
Principal Account Aligned - Technical Program Manager - FDE
Microsoft —Sydney NSW
- Full-time
- Engineering
- Data analysis skills
- Bachelor's degree
5d
Director, Compliance Program Management (Fixed Term)
Western Union —Sydney NSW
- Full-time
- PMP
- Data analysis skills
- Finance
4d
Program Manager, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
C&SP Regional Strategic Account Program Lead- International
Schneider Electric —Macquarie Park NSW
- Full-time
- Microsoft Office
- Communication skills
- Opportunities for advancement
Technical Program Manager
Anduril Industries —Sydney NSW
- Full-time
- Computer Science
- Engineering
- Analysis skills
Quick Apply
Program Manager, GOES Infrastructure PMO
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
14d
Orchard - Program Manager (PM team lead)
Orchard Marketing —Pyrmont NSW
- Full-time
- Hybrid work
- AI
Quick Apply
Senior Manager, Shipping Programs
eBay Inc. —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- AI
14d
Program Manager (Deal Events), 12M Fixed Term Contract
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree

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Senior Customer Success Program Manager

Uber -
Sydney NSW

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in concord, nsw

Senior Customer Success Program Manager

Senior Project Manager - Agile

Director Service & Program Development

Coordinator Program Management Office (Infrastructure)

Program Management ANZ - Business Line Growth Director

Supply Chain Program Manager, Inbound Supply Chain

AI Localisation Program Manager - 12 Month Contract

Senior Project Manager

Casual Programs/Duty Supervisor

Programme Manager - AI CoE

Program Director, APAC Services

Principal Account Aligned - Technical Program Manager - FDE

Director, Compliance Program Management (Fixed Term)

Program Manager, Worldwide Public Sector

C&SP Regional Strategic Account Program Lead- International

Technical Program Manager

Program Manager, GOES Infrastructure PMO

Orchard - Program Manager (PM team lead)

Senior Manager, Shipping Programs

Program Manager (Deal Events), 12M Fixed Term Contract

I want to receive the latest job alert for program manager in concord, nsw

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