In-Demand Java developer Jobs in South Yarra, Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
1d
Application Support Engineer - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Oracle
- Management
- Computer Science
- Employee assistance program
Senior Software Engineer
Leidos —Melbourne VIC
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
10d
Software Engineer, ServiceNow
ANZ Banking Group —Melbourne VIC
- Full-time
- Administrative experience
- Analysis skills
- APIs
4d
Fintech Engineer
LHR —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick Apply
Developer
Department of Justice and Community Safety —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
1d
Developer - Embedded Finance
MYOB —Melbourne VIC
- Hybrid work
- Azure
- AWS
- Agile
- Parental leave
11d
Lead Engineer - AI/ML
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Annual leave
- On-the-job training
Principal Software Engineer
Commonwealth Bank —Melbourne VIC
- Full-time
- DevOps
- Systems design
- AWS
5d
Cloud Engineer
Leidos —Scoresby VIC
- Full-time
- Azure
- AWS
- Annual leave
Integration Developer
NEC Corporation —Docklands VIC
- Azure
- DevOps
- Software development
- Health insurance
- Parental leave
Sr. Systems Development Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
Senior Software Engineer (.NET Developer)
Ippon Technologies —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
Quick Apply
AEM Developer
Pyramid Global Technologies —Melbourne VIC
- Agile
- Leadership
- Communication skills
Staff Product Security Engineer
Airwallex —Melbourne VIC
- Full-time
- Google Suite
- Computer Science
- Salesforce
SAP Developer (CPI and BTP Cloud & Integration)
Service Stream —Melbourne VIC
- Full-time
- Management
- Computer Science
- Salesforce
- Annual leave
4d
Senior Site Reliability Engineer
Block, Inc. —Melbourne VIC
- 12 hour shift
- Remote
- Software development
- AI
- Health insurance
Support Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Software troubleshooting
- AWS
- Bachelor's degree
Senior WCS Developer
Tata Consultancy Services —Melbourne VIC
- DevOps
- AWS
- APIs
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills

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java developer jobs near south yarra, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
1 day ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

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Refine Your Search

java developer jobs in south yarra, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

Application Support Engineer - Employment Information Kit

Senior Software Engineer

Software Engineer, ServiceNow

Fintech Engineer

Developer

Developer - Embedded Finance

Lead Engineer - AI/ML

Principal Software Engineer

Cloud Engineer

Integration Developer

Sr. Systems Development Engineer, Region Services

Senior Software Engineer (.NET Developer)

AEM Developer

Staff Product Security Engineer

SAP Developer (CPI and BTP Cloud & Integration)

Senior Site Reliability Engineer

Support Engineer, Region Services

Senior WCS Developer

Principal Technical Support Engineer

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