In-Demand Web developer Jobs in Sydenham Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
2d
AI Full-Stack Developer
Architectus —Melbourne VIC
- Full-time
- Azure
- CAD
- Master's degree
- Work from home
- Parental leave
3d
Software Engineer Fullstack
4DMedical —Carlton VIC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Engineering
- Employee assistance program
Quick Apply
10d
Java Developer
Department of Energy, Environment and Climate Action —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- APIs
10d
Senior Software Engineer (Web)
ANZ Banking Group —Melbourne VIC
- Full-time
- Azure
- AWS
- APIs
5d
Full-Stack WordPress Developer
Supple —Richmond VIC
- Nights as needed
Quick Apply
Sitecore Developer
NOW Digital —Melbourne VIC
- CRM software
- Azure
- DevOps
Dot Net Developer
Duxxel Pty Ltd —Melbourne VIC
- From $120,000 a year
- Contract
- Hybrid work
- APIs
Quick Apply
Product Engineer (UI / Frontend)
Maincode —Melbourne VIC
- Full-time
- APIs
- AI
Developer
Department of Justice and Community Safety —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
2d
Software Engineer, ServiceNow
ANZ Banking Group —Melbourne VIC
- Full-time
- Administrative experience
- Analysis skills
- APIs
6d
Software Engineer
Ippon Technologies —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- Agile
Quick Apply
Senior Software Developer
Hammertech Global —Melbourne VIC
- Full-time
- Remote
- Computer science
- Analysis skills
- No degree
- Parental leave
- Referral program
AEM Developer
Pyramid Global Technologies —Melbourne VIC
- Agile
- Leadership
- Communication skills
C# Principal Developer & Cloud Engineer
NOW Digital —Melbourne VIC
- Azure
- AWS
- No degree
Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
2d
Cloud-based Application Developer
RMIT University —Melbourne VIC
- $105,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- SQL
- Employee assistance program
- Employee discount
2d
Application Support Engineer
Murdoch Childrens Research Institute —Parkville VIC
- $86,165 - $108,187 a year
- Full-time
- Hybrid work
- Customer service
- Research
- Administrative experience
5d
Senior Full Stack Developer — Tech Lead
Accenture —Melbourne VIC
- Full-time
- Azure
- Software development
- APIs
Sr Delivery Consultant: GenAI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS

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web developer jobs near sydenham vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
2 days ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

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web developer jobs in sydenham vic

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