In-Demand Program manager Jobs in Melbourne, Vic

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Manager Program Operations
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Presentation skills
- SharePoint
8d
Program Manager
Department of Education —Melbourne City Centre VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Program Manager, Integrated Solutions
Korn Ferry —Melbourne VIC
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Recruiting
Program Manager Family Violence
DPV Health —Melbourne VIC
- $132,000 - $140,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
12d
Program Director - Eastern Health and Alexandra District Health Amalgamation
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
- Health insurance
- Annual leave
5d
ICT Program Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Recruiting
Manager, Quality & Program Governance
Assurant —Hawthorn East VIC
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Parental leave
- Employee discount
20h
Manager, Bloodborne Virus and Sexually Transmissible Infections Policy and Program
Department of Health —Melbourne City Centre VIC
- Part-time
- Recruiting
- Leadership
9d
Program Quality Improvement Manager
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Health insurance
- Parental leave
Program Manager - Sales Enablement - Splunk
Cisco Systems —Melbourne VIC
- Full-time
- Microsoft Excel
- Sales
4d
Program Manager - Kraken Distribution
Kraken —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Agile
- AI
Quick Apply
5d
Program Performance & Learning Lead
Oxfam —Melbourne VIC
- $114,801.48 a year
- Contract
- Management
- Communication skills
3d
Employment Programs Relationship Manager
WorkPac Group —Notting Hill VIC
- $80,000 - $90,000 a year
- Full-time
- Recruiting
- Health insurance
- Employee assistance program
8d
Technical Program Manager , Infrastructure Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- Construction experience
Privacy Program Manager
Southern Metropolitan Cemeteries Trust —Springvale VIC
- $600 a month
- Part-time
- Analysis skills
- AI
- Café
- Parental leave
Program Manager, Transportation Planning, Supply Chain
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
Program Manager, ReLo, L5, Supply Chain AU
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
Director, Program Delivery
Victorian Government —Melbourne VIC
- $240,938 - $310,385 a year
- Full-time
3d
Program Lead - Employee Experience
Ventia Pty Limited —Cremorne VIC
- Full-time
- Office
- Leadership

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in melbourne, vic

Senior Customer Success Program Manager

Manager Program Operations

Program Manager

Program Manager, Integrated Solutions

Program Manager Family Violence

Program Director - Eastern Health and Alexandra District Health Amalgamation

ICT Program Manager

Manager, Quality & Program Governance

Manager, Bloodborne Virus and Sexually Transmissible Infections Policy and Program

Program Quality Improvement Manager

Program Manager - Sales Enablement - Splunk

Program Manager - Kraken Distribution

Program Performance & Learning Lead

Employment Programs Relationship Manager

Technical Program Manager , Infrastructure Operations

Privacy Program Manager

Program Manager, Transportation Planning, Supply Chain

Program Manager, ReLo, L5, Supply Chain AU

Director, Program Delivery

Program Lead - Employee Experience

I want to receive the latest job alert for program manager in melbourne, vic

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