In-Demand Senior client representative Jobs in Parramatta, Nsw

Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
Sr. People & Culture Manager
Arch Capital Group Ltd. —Sydney NSW
- Part-time
- Hybrid work
- Office
- Human resources
- Recruiting
Finance Officer
HammondCare —St Leonards NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Referral program
Senior Project Manager
Jacobs —Sydney NSW
- Hybrid work
- Office
- Leadership
- Communication skills
- Parental leave
4d
Sales Development Representative
LegalVision —Surry Hills NSW
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Office
- On-the-job training
- Parental leave
Quick Apply
PAM - ANZ Accenture
FICO —Sydney NSW
- Full-time
- Opportunities for advancement
3d
Sales Business Development Representative (BDR)
Lupo Digital —Sydney NSW
- Full-time
- Remote
- CRM software
- Sales
- Customer service
- Annual leave
Manager – Accounting Advisory
Scyne Advisory —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Business Development Representative (BDR) – AU
Dandy —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- Health insurance
- Annual leave
Senior Business Development Representative
ShipBob, Inc. —Sydney NSW
- Full-time
- Sales
- Research
- Business development
Quick Apply
2h
Associate Director, Customer Success
NielsenIQ —Sydney NSW
- Full-time
- Business development
- AI
- Communication skills
- Employee assistance program
Quick Apply
9h
Interior Designer - Hospitality - Senior
Gensler —Sydney NSW
- Full-time
- Hospitality
- Profit sharing
2d
Business Development Executive
Axiom —Sydney NSW
- Hybrid work
- Microsoft Office
- Bachelor's degree
- No degree
Quick Apply
Associate Director
Turner & Townsend —Sydney NSW
- Full-time
- Management
- Writing skills
- Leadership
Quick Apply
10d
Fund Accounting & Fund Administration (FAA), Product Management APAC - Managing Director
State Street —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- Product management
Motor Claims Specialist
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Venue Operations Manager
Century —Chatswood NSW
- Full-time
- Management
- Administrative experience
- Analysis skills
Quick Apply
Senior Credit Officer, Risk Corporate
BNP Paribas —Sydney NSW
- Full-time
- Management
- Analysis skills
- Communication skills
Project Director
Bielby Holdings —North Sydney NSW
- Administrative experience
- Bachelor's degree
- Construction experience
Engineer - Project Senior (Civil)
Decmil —North Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- Construction experience
- Parental leave
- Fuel discount

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Senior Technical Support Engineer (Integrations)

FloQast -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Jira
Bilingual
Mandarin
SSO
RESTful API
Multilingual
Enterprise software
Salesforce
Slack
Technical support
Zendesk
REST
B2B
APIs
JSON
SaaS
AI
Log analysis
Leadership
Communication skills
German
Information Technology

Full Job Description

What You'll Do:

Own support cases from customers/colleagues/partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
Perform backend configuration work, including data transformations, uploads, and migrations, to maintain functionality and meet customer requirements.
Handle a wide range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), including ownership of the most technically demanding cases within the team.
Lead L3 case resolution end-to-end, coordinating with Engineering from initial triage through remediation; serves as the primary Support representative during P2 incidents and co-leads P0/P1 response alongside Support leadership.
Develop and maintain expertise in 4+ SME areas, with recognized depth that the broader team draws on.
Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform troubleshooting.
Participate in daily standups and internal Slack discussions to collaborate on active tickets and projects.
Mentor fellow TSEs through shadowing sessions, ticket reviews, and live ticket collaboration.
Partner with local colleagues (ASM, ATC, PIC, AM, etc) on regional customer implementations and post-launch initiatives, and contribute to internal APAC planning and reporting cadences.
Contribute to assigned special projects and initiatives, leveraging creative problem-solving skills to help the department achieve its goals.

What You'll Bring:

Typically 7–10 years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Comfort using AI-assisted tools in day-to-day support workflows, including case summarization, knowledge retrieval, and troubleshooting assistance.

Nice to Haves:

Experience working in a B2B Fintech SaaS environment
Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
Familiarity with regex, JSON, or basic scripting for log analysis, data troubleshooting, and API debugging.
Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).
Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
Familiarity with session replay or log analysis tools for debugging customer issues.
Experience mentoring or training other team members while collaborating on tickets, projects, or escalations.
Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
Multi-language support experience (e.g., bilingual English-Mandarin, English-German, etc).

About FloQast:

FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale.

Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:

Unwaveringly Authentic

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways

FloQast is regularly rated as a Best Place to Work!

Inc. Magazine’s Best Workplaces in 2025, 2024, 2023, 2022, and 2021

Best Places to Work by LA Business Journal since 2017 (that’s 9 years!)

Built In’s Best Place to Work in Los Angeles 7 years in a row!

Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.

FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

senior client representative jobs in parramatta, nsw

Senior Technical Support Engineer (Integrations)

Sr. People & Culture Manager

Finance Officer

Senior Project Manager

Sales Development Representative

PAM - ANZ Accenture

Sales Business Development Representative (BDR)

Manager – Accounting Advisory

Business Development Representative (BDR) – AU

Senior Business Development Representative

Associate Director, Customer Success

Interior Designer - Hospitality - Senior

Business Development Executive

Associate Director

Fund Accounting & Fund Administration (FAA), Product Management APAC - Managing Director

Motor Claims Specialist

Venue Operations Manager

Senior Credit Officer, Risk Corporate

Project Director

Engineer - Project Senior (Civil)

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