In-Demand Excellence representative Jobs in Parramatta, Nsw

Customer Service Representative (Fixed term 12 Months)
ResMed —Sydney NSW
- Full-time
- CRM software
- Customer service
- No degree
Customer Services Engineer-3
Malvern Panalytical Ltd —Sydney NSW
- Full-time
- Customer service
- Communication skills
PAM - ANZ Accenture
FICO —Sydney NSW
- Full-time
- Opportunities for advancement
3d
Sales Development Representative
Rubrik Security Cloud —Sydney NSW
- CRM software
- Sales
- Customer service
Warehouse Associate
Anduril Industries —Sydney NSW
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
Quick Apply
Associate Sales Representative - Newcastle
Arthrex —Sydney NSW
- Communication skills
- Time management
Referral Engagement Representative
GenesisCare —Alexandria NSW
- Full-time
- CRM software
- Salesforce
- Microsoft Office
- Gym membership
1d
ANZ Head of Regulatory Affairs – Food & Beverages
PepsiCo —Chatswood NSW
- Doctoral degree
- Master's degree
- Analysis skills
Care Manager for Homecare (RN required, Welcome Mandarin/Cantonese Speakers )
Right At Home Sydney Beverly Hills —Beverly Hills NSW
- $85,000 - $92,000 a year
- Full-time
- Nursing
- Microsoft Office
- Analysis skills
- Travel reimbursement
Quick Apply
1d
Associate Director, Customer Success
NielsenIQ —Sydney NSW
- Full-time
- Business development
- AI
- Communication skills
- Employee assistance program
Quick Apply
4h
Associate Sales Representative - NSW North
Arthrex —Sydney NSW
- Communication skills
- Time management
Associate Product Specialist Distal Extremities - NSW South (Wollongong)
Arthrex —Sydney NSW
- Communication skills
- Time management
Product Specialist Distal Extremities - NSW
Arthrex —Sydney NSW
- Communication skills
- Time management
Business Development Representative - Sydney
Fortinet —Sydney NSW
- Full-time
- Management
- Marketing
- Salesforce
Sanitation Manager - Permanent FT
Challenger Services Group —Rooty Hill NSW
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
Marketing Technology Manager
Xero —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- SQL
Client Services Supervisor
Mondiale VGL —Botany NSW
- Full-time
Quick Apply
Security Control Room Operator
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- Weekend availability
- Customer service
- First Aid Certification
- Communication skills
Associate Director
Turner & Townsend —Sydney NSW
- Full-time
- Management
- Writing skills
- Leadership
Quick Apply
10d
Customer Service Representative (CSR)
Pipe Perfection - Plumbers & Electricians —Marrickville NSW
- $60,000 - $70,000 a year
- Full-time
- CRM software
- Writing skills
- Communication skills
Quick Apply

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Customer Service Representative (Fixed term 12 Months)

ResMed -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

CRM software
Customer service
Logistics
Technical support
Data entry
Communication skills

Full Job Description

Role Overview

The primary role of a Customer Service Representative in the Customer Care Team is to deliver exceptional customer service and support across multiple communication channels—phone, email and chat. This role is pivotal in ensuring customer satisfaction and operational efficiency by addressing enquiries related to ResMed products , services, warranties, order processing, and general complaints.

Representatives also play a key role in providing first-line customer support, technical assistance, and escalating issues to relevant teams for timely resolution.

Key Responsibilities

Respond to customer enquiries in a timely, accurate, and professional manner across multiple communication channels (e.g., phone, email, chat), ensuring high levels of customer satisfaction and adherence to service level agreements
Process orders for medical supplies and equipment accurately and efficiently.
Create and maintain customer account records.
Track deadlines and manage tasks using web-based tools.
Collaborate with cross-functional teams to meet service and sales goals.
Build and maintain positive customer relationships that impact service and product revenue.
Document all customer interactions and technical issues in ticketing systems, including resolutions and follow-ups.
Provide performance metrics and insights to management as required.

Support Scope

Customer Service Representatives may work in:

Administrative or clerical support across multiple communication channels.
Specialised technical support tasks related to product knowledge or technical assistance.
Operational support involving semi-skilled tasks such as data entry or logistics coordination.

Qualifications & Experience

Required:

Minimum of 1 year of related experience in customer service or support.
Familiarity with standard procedures and routines to manage daily tasks.
Ability to follow established processes with limited need for supervision.
Strong English language skills and computer literacy skills?
Excited by the opportunity to support Customers and Patients, in a business that makes a real impact.
Ability to work autonomously and problem solve

Preferred:

Vocational training or equivalent experience in healthcare, customer service, or technical support.
Strong communication and problem-solving skills.
Experience using CRM or ticketing systems.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Apply Now

Refine Your Search

excellence representative jobs in parramatta, nsw

Customer Service Representative (Fixed term 12 Months)

Customer Services Engineer-3

PAM - ANZ Accenture

Sales Development Representative

Warehouse Associate

Associate Sales Representative - Newcastle

Referral Engagement Representative

ANZ Head of Regulatory Affairs – Food & Beverages

Care Manager for Homecare (RN required, Welcome Mandarin/Cantonese Speakers )

Associate Director, Customer Success

Associate Sales Representative - NSW North

Associate Product Specialist Distal Extremities - NSW South (Wollongong)

Product Specialist Distal Extremities - NSW

Business Development Representative - Sydney

Sanitation Manager - Permanent FT

Marketing Technology Manager

Client Services Supervisor

Security Control Room Operator

Associate Director

Customer Service Representative (CSR)

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