Job Title: Senior Application Support Analyst - Digital Assets & Blockchain
Location: Sydney
Job description:
Seeking an experienced Application Support Senior Analyst to join our Digital Assets team, supporting mission-critical blockchain and cryptocurrency platforms.
This is an exciting opportunity for a production support specialist with strong financial markets experience who is passionate about operational excellence, platform reliability, and emerging digital asset technologies
If you're looking to work on cutting-edge blockchain platforms in a fast-paced enterprise environment, we'd love to hear from you
What You'll Be Doing:
As a senior member of the Application Support team, you will play a key role in ensuring the stability, availability, and performance of enterprise Digital Asset platforms
Your responsibilities will include:
- Providing Level 2 production support for business-critical Digital Asset and Blockchain applications.
- Ensuring the stability, reliability, and operational excellence of Digital Asset and Cold Storage platforms.
- Acting as the senior technical escalation point for complex production incidents.
- Driving continuous service improvement through automation, monitoring, and operational best practices.
- Managing incident, problem, and change processes in line with ITIL standards.
- Working closely with Development, Infrastructure, DevOps, Business, and Vendor teams to resolve production issues.
- Participating in application deployments, release management, testing, and production readiness activities.
- Performing root cause analysis and implementing permanent fixes to improve platform stability.
- Developing and maintaining technical documentation, operational procedures, and support runbooks.
- Monitoring platform health, identifying risks proactively, and ensuring Service Level Agreements (SLAs) are consistently achieved.
What We're Looking For:
Essential Experience
- 5–8+ years' experience in Application Production Support within Financial Markets.
- Strong understanding of UNIX/Linux and SQL.
- Experience with enterprise scheduling and monitoring tools including ITRS Geneos and AutoSys.
- Strong knowledge of ITIL Incident, Problem, Change, and Release Management.
- Java troubleshooting experience.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Outstanding communication skills with the ability to explain technical concepts to both technical and business stakeholders.
Digital Assets & Blockchain Experience
You'll ideally bring experience across:
- Blockchain technology fundamentals.
- Cryptocurrency ecosystems and Digital Asset platforms.
- Crypto wallet management (Hot, Cold, Hardware Wallets).
- Private Key and Seed Phrase security principles.
- Tokenomics and Digital Asset lifecycle management.
- AML/KYC regulatory requirements within Digital Assets.
Skillset:
UNIX, SQL, ITRS, Autosys, ITIL, Java, Financial Market Background.
Blockchain & Crypto Expertise: Deep understanding of Blockchain Technology Fundamentals, Cryptocurrency Wallet Management (hot/cold wallets, hardware wallets), and Private Key/Seed Phrase security protocols.
Digital Asset & Regulatory Knowledge: Strong understanding of Digital Asset Portfolio Management, Tokenomics, and the evolving regulatory landscape (AML/KYC requirements).
An understanding of e-trading technology, Site Reliability Engineering (SRE) principles, and risk management in a similar environment would be highly advantageous.
Nice to Have
Experience or exposure to any of the following would be highly regarded:
- Electronic Trading platforms
- Site Reliability Engineering (SRE)
- DevOps practices
- Production Monitoring & Observability
- Cloud Platforms
- Financial Risk Management
- Enterprise Automation
- Financial Markets infrastructure
About Us:
We are Delivery Centric, a dynamic technology company that is transforming the delivery of cloud implementations and cybersecurity. We are headquartered in Australia with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.
Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.
Please contact us at [email protected] for additional details
Job Type: Full-time
Work Authorisation:
Work Location: Hybrid remote in Sydney NSW
