In-Demand Engineer java Jobs in Melbourne Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
8h
Senior CloudOps Engineer -DevLabs- Support/BAU
NCS Australia —Melbourne VIC
- Contract
- Remote
- Administrative experience
- AWS
- Scripting
- Parental leave
Quick Apply
4h
Applied Solutions Architect, Google Cloud
Google —Melbourne VIC
- Full-time
- Presentation skills
- Bachelor's degree
- No degree
7d
Staff Product Security Engineer
Airwallex —Melbourne VIC
- Full-time
- Google Suite
- Computer Science
- Salesforce
GCP Data Engineer
Insignia Financial Ltd —Docklands VIC
- Full-time
- Computer science
- DevOps
- No degree
8d
Product Developer, Sr
Epicor —Melbourne VIC
- Full-time
- Master's degree
- SQL
- APIs
Sr. Forward Deployed Engineer
Databricks —Melbourne VIC
- SQL
- APIs
- AI
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Senior Software Engineer
Leidos —Melbourne VIC
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
9d
Senior Software Engineer, Core Experiences - Melbourne, Australia
Speechify —Melbourne VIC
- Remote
- APIs
8d
Strategic Cloud Engineer, Platform and AI Infrastructure
Google —Docklands VIC
- Full-time
- Management
- Computer Science
- DevOps
Security Engineer II, AWS Security Corporate Response
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- Scripting
AEM Tech Lead Engineer
Tennis Australia —Melbourne VIC
- Full-time
- Azure
- AWS
- APIs
- On-the-job training
- Parental leave
4d
Information Security Engineer III
InComm Payments —Richmond VIC
- Full-time
- Remote
- Azure
- Management
- AWS
- Referral program
Oracle RPAS Techno functional Consultant
Tata Consultancy Services —Melbourne VIC
- Maintenance
- AWS
- Analysis skills
Senior SCADA Engineer
Yokogawa —Melbourne VIC
- Full-time
- IT
- In-person
- AI
Sr. Systems Development Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
Lead Engineer - AI/ML
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Annual leave
- On-the-job training
Specialist SA, Developer Transformation
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Public speaking
- SQL
Senior WCS Developer
Tata Consultancy Services —Melbourne VIC
- DevOps
- AWS
- APIs

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engineer java jobs near melbourne vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
8 hours ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

Refine Your Search

engineer java jobs in melbourne vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

Senior CloudOps Engineer -DevLabs- Support/BAU

Applied Solutions Architect, Google Cloud

Staff Product Security Engineer

GCP Data Engineer

Product Developer, Sr

Sr. Forward Deployed Engineer

Principal Technical Support Engineer

Senior Software Engineer

Senior Software Engineer, Core Experiences - Melbourne, Australia

Strategic Cloud Engineer, Platform and AI Infrastructure

Security Engineer II, AWS Security Corporate Response

AEM Tech Lead Engineer

Information Security Engineer III

Oracle RPAS Techno functional Consultant

Senior SCADA Engineer

Sr. Systems Development Engineer, Region Services

Lead Engineer - AI/ML

Specialist SA, Developer Transformation

Senior WCS Developer

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