In-Demand Java developer Jobs in Mulgrave, Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
8h
Developer
Department of Justice and Community Safety —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
2h
Software Engineer
iGreenData —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- AWS
- Health insurance
Advance Software Engineer
Infosys Singapore & Australia —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick Apply
AEM Developer
Pyramid Global Technologies —Melbourne VIC
- Agile
- Leadership
- Communication skills
SAP Developer (CPI and BTP Cloud & Integration)
Service Stream —Melbourne VIC
- Full-time
- Management
- Computer Science
- Salesforce
- Annual leave
2d
Fintech Engineer
LHR —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick Apply
Software Engineer, Spend
Airwallex —Melbourne VIC
- Full-time
- Bar
- Computer Science
- Salesforce
Senior Software Engineer (.NET Developer)
Ippon Technologies —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
Quick Apply
Software Engineer
Sinch —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- Communication skills
- Annual leave
- Parental leave
Senior Software Engineer (Full stack)
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- APIs
- Annual leave
- On-the-job training
Software Engineer, ServiceNow
ANZ Banking Group —Melbourne VIC
- Full-time
- Administrative experience
- Analysis skills
- APIs
3d
Product Developer, Sr
Epicor —Melbourne VIC
- Full-time
- Master's degree
- SQL
- APIs
Software Engineer (Advice)
FinXL —Melbourne City Centre VIC
- Temporary
- Microsoft Word
- DevOps
- No degree
10d
Senior Software Engineer
iSelect —Melbourne VIC
- Full-time
- AWS
- Software development
- APIs
Senior Site Reliability Engineer
Block, Inc. —Melbourne VIC
- 12 hour shift
- Remote
- Software development
- AI
- Health insurance
Senior WCS Developer
Tata Consultancy Services —Melbourne VIC
- DevOps
- AWS
- APIs
ServiceNow Developer
Capgemini Sogeti —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
7d
Senior Software Engineer, Spend
Airwallex —Melbourne VIC
- Full-time
- Bar
- Computer Science
- Salesforce
Customer Engineer AI, Financial Services, Google Cloud
Google —Melbourne VIC
- Full-time
- SQL
- Presentation skills
- Bachelor's degree

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Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
8 hours ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

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Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

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