In-Demand Engineer java Jobs in Melbourne, Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
2h
Senior Software Engineer (Full stack)
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- APIs
- Annual leave
- On-the-job training
Senior Software Engineer
Coles Group —Hawthorn East VIC
- Full-time
- Azure
- APIs
- AI
- Free parking
- Employee stock purchase plan
21h
Senior Software Engineer
iSelect —Melbourne VIC
- Full-time
- AWS
- Software development
- APIs
AI Engineer
Publicis Groupe Holdings B.V —Southbank VIC
- Computer science
- Writing skills
- AI
Quick Apply
14h
WebMethods Consultants (Junior and Senior roles)
iGreenData —Melbourne VIC
- Full-time
- Agile
- Health insurance
Senior Software Engineer, Spend
Airwallex —Melbourne VIC
- Full-time
- Bar
- Computer Science
- Salesforce
Data/ Java Engineer (AI/LLM Chatbot, Customer Service)
Binance —Melbourne VIC
- Full-time
- Remote
- Computer science
- Computer Science
- Engineering
Quick Apply
Site Reliability Engineer
Future Secure AI —Melbourne VIC
- On call
- Azure
- DevOps
- AWS
Quick Apply
Application Support Engineer - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Oracle
- Management
- Computer Science
- Employee assistance program
Technical Lead
Tes Global —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Pioneer Talent Program - AI Agent Engineer (Fully Remote)
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Master's degree
- Databases
Quick Apply
Senior Software Engineer
Ippon Technologies —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- Agile
Quick Apply
Senior Backend Engineer, Financial Markets
Airwallex —Melbourne VIC
- Full-time
- Salesforce
- SQL
- APIs
Senior Product Security Engineer
Airwallex —Melbourne VIC
- $150,000 - $220,000 a year
- Full-time
- Google Suite
- Computer Science
- Salesforce
DevOps Engineer â€“ Join a Mission-Driven Cyber Security & Defence Firm
The Argyle Network —Melbourne VIC
- $140,000 a year
- Full-time
- DevOps
- Engineering
- Office
Senior Backend Engineer, Spend Team (Cards)
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- AWS
Implementation Engineer
EngFlow —Melbourne VIC
- Full-time
- Remote
- Azure
- Writing skills
- AWS
- Health insurance
- Dental insurance
Quick Apply
Quality Analyst- Automation
Medibank —Docklands VIC
- Hybrid work
- APIs
- Agile
- Communication skills
15h
Senior Software Engineer (.NET Developer)
Ippon Technologies —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
Quick Apply

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engineer java jobs near melbourne, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
2 hours ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

Refine Your Search

engineer java jobs in melbourne, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

Senior Software Engineer (Full stack)

Senior Software Engineer

Senior Software Engineer

AI Engineer

WebMethods Consultants (Junior and Senior roles)

Senior Software Engineer, Spend

Data/ Java Engineer (AI/LLM Chatbot, Customer Service)

Site Reliability Engineer

Application Support Engineer - Employment Information Kit

Technical Lead

Pioneer Talent Program - AI Agent Engineer (Fully Remote)

Senior Software Engineer

Senior Backend Engineer, Financial Markets

Senior Product Security Engineer

DevOps Engineer â€“ Join a Mission-Driven Cyber Security & Defence Firm

Senior Backend Engineer, Spend Team (Cards)

Implementation Engineer

Quality Analyst- Automation

Senior Software Engineer (.NET Developer)

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