Senior Principal Product Manager
Zendesk —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Product management
- APIs
Senior Test Analyst
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Azure
- Management
- Salesforce
8d
Senior Structural Engineer »
MFS Engineering —Camberwell South VIC
- CAD
- Master's degree
- Bachelor's degree
Senior Software Engineer, Windows/Desktop Applications - Melbourne, Australia
Speechify —Melbourne VIC
- Remote
- Doctoral degree
- APIs
- AI
8d
Senior Quality Assurance Engineer - Audits
ResMed —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
1d
Senior Backfill Engineer - Prominent Hill
BHP —Prominent Hill SA
- Analysis skills
- Leadership
- Communication skills
- Parental leave
8d
Engineer - ELV Project
Clough —Cooma NSW
- Microsoft Office
- Analysis skills
- Construction experience
- Parental leave
- Employee assistance program
Senior Localisation Engineer
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- Work from home
- Parental leave
15h
Senior Quality Engineer - Automation & AI
Future Secure AI —Melbourne VIC
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
Senior Automation Engineer
Medibank —Docklands VIC
- Management
- APIs
- Agile
1d
Senior Mobile (Kotlin/Swift) Developer - iOS/Android
Reapit ANZ —Sydney NSW
- Contract
- Hybrid work
- Computer Science
- Engineering
- Systems design
Quick Apply
Mechanical Commissioning Engineer
CAI —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
- Opportunities for advancement
Quick Apply
Senior Project Manager
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- CAD
- Agile
- Negotiation
- Free parking
- Employee assistance program
23h
Senior SMP Project Engineer
Monadelphous —Port Hedland WA
- Engineering
- Bachelor's degree
- Construction experience
Senior Project Manager
Victorian Government —Melbourne Eastern Suburbs VIC
- $160,518 - $161,000 a year
- Full-time
- CAD
- Agile
- Negotiation
- Free parking
- Employee assistance program
18h
Senior Tosca Specialist
Tata Consultancy Services —Melbourne VIC
- Management
Senior Digital Business Analyst
Sydney Metro —Sydney NSW
- $141,678 - $158,677 a year
- Full-time
- Business development
- Analysis skills
- No degree
2d
Engineer - ELV Project
Webuild —Cooma NSW
- Microsoft Office
- Analysis skills
- Construction experience
- Parental leave
- Employee assistance program
Senior Full Stack Engineer
Neuronimbus Digital Pty Ltd —Sydney NSW
- $720 - $750 a day
- Contract
- Azure
- Computer Science
- Databases
Quick Apply
Senior Software Engineer, Windows/Desktop Applications - Sydney, Australia
Speechify —Sydney NSW
- Remote
- Doctoral degree
- APIs
- AI
15h

I want to receive the latest job alert for senior qa engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior qa engineer jobs near

Senior Business Analyst jobs in Sydney NSW

Senior Engineer jobs in Melbourne VIC

Senior Test Analyst jobs in Melbourne VIC

Senior Software Engineer jobs in Sydney NSW

Senior Software Engineer jobs in Melbourne VIC

Senior Quality Assurance Engineer jobs in Sydney NSW

Mobile Developer jobs in Sydney NSW

Full Stack Developer jobs in Sydney NSW

Senior Project Engineer jobs in Sydney Nsw

Senior Business Analyst jobs in Marsden Park Nsw

Visa Sponsorship, Business Graduate jobs in Sydney Nsw

Senior Managercyber Security jobs in Sydney Nsw

Senior Business Analyst jobs in Fremantle Wa

Senior Business Analyst jobs in West Melbourne Vic

Senior Business Analyst jobs in Blue Mountains Nsw

Senior Project Manager jobs in Yarra Valley Vic

Project Engineer jobs in Melbourne Vic

Operations Manager Aged Care jobs in Oatlands Nsw

Senior Project Manager jobs in Sydney Nsw

Sales Manager Automotive jobs in Rydalmere Nsw

Senior Principal Product Manager

Zendesk -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CI/CD
Law
Master's degree
Product development
Product management
SDKs
APIs
Security
User research
AI
Communication skills

Full Job Description

Job Description

Senior Principal Product Manager, AI Platform, Australia (Melbourne)

This role is based in Melbourne and requires you to work from office at least 2 days a week.

Job Description

Zendesk is seeking an experienced Principal Product Manager to lead product for our internal AI Platform — the foundational platform that powers every AI feature across Zendesk. This platform spans the full agent lifecycle (build, test, publish, operate, improve) and provides the shared capabilities, infrastructure, SDK, and developer tooling that all vertical AI teams build upon.

The right candidate will demonstrate strong technical, product and strategic thinking with a customer-centric mindset, excellent prioritization skills, and flawless execution ability. You will collaborate cross-functionally to drive product vision and strategy, while ensuring successful execution in this technical domain.

What You'll Do

Own the end-to-end product strategy and roadmap for Zendesk's internal AI Platform, a layered stack spanning foundational infrastructure through to developer-facing tooling:
- Agent Development Kit (ADK) & SDK — the primary interfaces for vertical teams to build, compose, and deploy AI agents, including runtime protocols, registry clients, CLI tooling, and YAML-based agent authoring.
- Platform Capabilities — durable execution, agent memory, CI/CD for agents, A/B testing, agent registry (skills, tools, agents, guardrails), and governance across the full agent lifecycle.
- Evaluation & Observability — a layered observability stack from raw agent traces through to customer-facing evals, conversation simulation, QA integration, and A/B testing frameworks.
- Infrastructure — orchestration (Temporal), eval tooling (BrainTrust), feature management (GrowthBook), agent sandboxing (MicroVMs, FireCracker, WASM), and foundational compute, storage, and event systems.
Drive platform adoption across vertical AI teams — meeting teams where they are and enabling progressive adoption of shared capabilities to help them meet their goals
Lead the development of Zendesk's A2A (Agent-to-Agent) layer and agent registry, enabling connection, reuse, and governance across existing agents and applications.
Conduct internal user research and external industry research to define a forward-thinking roadmap that sets Zendesk up to accelerate AI development in the short and long-term.
Collaborate with stakeholders to translate evolving machine learning and AI platform needs into clear, actionable requirements that balance innovation, reliability, and cost efficiency.
Manage cross-team collaboration, prioritization, and trade-offs in a complex, rapidly evolving AI product environment.

What You'll Bring

5+ years of product development experience, with significant experience in developer platforms, AI/ML infrastructure, or internal tooling at scale.
Deep understanding of AI/ML concepts, model lifecycle, agent architectures, distributed execution, and platform engineering.
You have a technical background and 10 yrs product management experience.
Proven ability to drive platform adoption and developer experience for internal customers — you understand what makes engineers want to use a platform vs. build their own.
Experience leading multi-layered platform initiatives with strong strategic vision, from low-level infrastructure through to developer-facing SDK/API design.
Demonstrated success managing experimentation and evaluation platforms, developer-facing APIs, agent frameworks, or AI developer ecosystems.
Exceptional communication and stakeholder management skills enabling influence across engineering, data science, security, and product teams.
Skilled in balancing competing priorities, managing ambiguity, and driving consensus in complex environments.
Passion for building scalable, reliable, and easy-to-use AI infrastructure products that empower internal and external users.

Nice to have skills

Experience with building agentic features and experiences, AI/ML workloads
Background in building developer tooling — SDKs, CLIs, registries, or platform-as-a-product for internal engineering teams.
Familiarity with multi-vendor large language model (LLM) serving platforms and failover strategies.
Experience with AI security, privacy, and compliance (data guardrails, filtering, trust metrics)

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Apply Now

Refine Your Search

senior qa engineer jobs

Senior Principal Product Manager

Senior Test Analyst

Senior Structural Engineer »

Senior Software Engineer, Windows/Desktop Applications - Melbourne, Australia

Senior Quality Assurance Engineer - Audits

Senior Backfill Engineer - Prominent Hill

Engineer - ELV Project

Senior Localisation Engineer

Senior Quality Engineer - Automation & AI

Senior Automation Engineer

Senior Mobile (Kotlin/Swift) Developer - iOS/Android

Mechanical Commissioning Engineer

Senior Project Manager

Senior SMP Project Engineer

Senior Project Manager

Senior Tosca Specialist

Senior Digital Business Analyst

Engineer - ELV Project

Senior Full Stack Engineer

Senior Software Engineer, Windows/Desktop Applications - Sydney, Australia

I want to receive the latest job alert for senior qa engineer

Related Searches

Explore jobs in more locations

Job Description

Senior Principal Product Manager, AI Platform, Australia (Melbourne)

Job Description

What You'll Do

What You'll Bring

5+ years of product development experience, with significant experience in developer platforms, AI/ML infrastructure, or internal tooling at scale.

Nice to have skills

Job Seeker Tools

Employer Tools

Browse

Stay Connected