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Manager, Quality Management, AML Compliance

Western Union -
Sydney NSW

Apply Now

Job Details

Full-time
11 days ago

Benefits

Employee rewards program

Qualifications

Microsoft Excel
Law
Anti-money laundering
Quality assurance
Education
Financial services
Business
Leadership
Communication skills
Internal audits

Full Job Description

LOCATION: AU – Sydney

TYPE: Full time

WORK SHIFT: Hybrid

POSTED: July 6, 2026

ID: JR0131088

Overview

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Manager, Quality Management AML Compliance – Sydney, Australia

The AML/CTF Quality Assurance Manager is responsible for designing, implementing, and overseeing the Quality Assurance (QA) Framework across the organization's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program.

The role provides independent oversight and challenges of AML operational activities to ensure compliance with regulatory obligations, internal policies, risk appetites, and industry best practices.

The position may lead a team of QA professionals and acts as a key subject matter expert in financial crime compliance. The role is accountable for assessing the effectiveness and quality of AML controls, identifying systemic issues, driving remediation activities, and providing independent assurance over AML operational decision-making.

The AML/CTF Quality Assurance Manager partners with Financial Crime Operations, Compliance, Risk, Audit, Legal, and business stakeholders to strengthen the organization's financial crime control environment and support positive regulatory outcomes.

Role Responsibilities:

Quality Assurance Leadership – Design, implement, and oversee the AML quality management framework to ensure adherence to internal policies, AUSTRAC obligations, and global compliance standards.

Monitoring & Testing – Lead regular quality reviews of AML processes, including customer due diligence (CDD/KYC), transaction monitoring, sanctions screening, and suspicious matter reporting.

Issue Identification & Remediation – Identify control gaps or process weaknesses, develop remediation plans, and track resolution to completion.

Data-Driven Insights – Analyse QA results to identify trends, recurring issues, and opportunities for process optimisation, presenting findings to senior compliance leadership.

Stakeholder Collaboration – Partner with AML operations, investigations, and technology teams to embed quality standards and ensure consistent application across all business units.

Training & Capability Uplift – Develop and deliver targeted training to uplift AML knowledge and quality awareness across operational teams.

Regulatory Engagement Support – Prepare quality-related reporting and evidence for internal audits, regulatory reviews, and external assurance activities.

Continuous Improvement – Champion process enhancements, automation opportunities, and best practices to strengthen AML compliance effectiveness.

Team Leadership – Manage and mentor QA analysts, fostering a culture of accountability, precision, and continuous learning.

Risk Management – Proactively identify emerging AML risks and work with relevant teams to ensure controls remain robust and fit-for-purpose.

Role Requirements:

Education: A degree in commerce, business, law, finance, risk, compliance, or equivalent, with CA qualified or working towards CA (or equivalent).

Extensive AML/CTF Expertise – 7+ years’ experience in Anti-Money Laundering, Counter-Terrorism Financing, or broader financial crime compliance within banking, fintech, or other regulated financial services.

Regulatory Knowledge – Deep understanding of AUSTRAC obligations, the AML/CTF Act, sanctions regimes, and relevant APRA/ASIC guidance, with the ability to interpret and apply them to operational processes.

Quality Management Experience – Proven track record in designing and executing quality assurance or quality control programs within a compliance or operational risk environment.

Analytical & Problem-Solving Skills – Strong ability to analyse QA results, identify root causes, and recommend practical, risk-based solutions.

Stakeholder Influence – Excellent interpersonal and communication skills to engage with AML operations, investigations, technology teams, and senior leadership.

Audit & Assurance Familiarity – Experience preparing for and supporting internal audits, regulatory reviews, and external assurance activities.

Leadership Capability – Demonstrated ability to lead and mentor QA analysts or compliance professionals, fostering a culture of precision and accountability.

Process Improvement Mindset – Experience identifying and implementing process enhancements, automation opportunities, and best practices in compliance operations.

Technical Proficiency – Familiarity with AML systems and tools (e.g., Actimize, Oracle Mantas, or similar) and strong Excel/BI skills for reporting and analysis.

Professional Qualifications – Relevant certifications such as CAMS, ICA, or equivalent are highly regarded.

Additional Skills:

Strong working knowledge of:

AML/CTF Act and Rules (Australia)

AUSTRAC guidance and expectations

Customer Due Diligence (CDD)

Enhanced Due Diligence (EDD)

Transaction Monitoring

Suspicious Matter Reporting

Sanctions Compliance

Financial Crime Risk Frameworks

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

Life / Accident Coverage

Superannuation Plan

Paid Time Offs

Employee Wellness

Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-ES1 #LI-Hybrid

Estimated Job Posting End Date:

08-24-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Apply Now

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