Company Description
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job Description
As a Pre-Sales Solution Architect, you will play a pivotal role in pre-sales and Go to Market activities, working closely with clients to understand their business needs to craft compelling proposals that deliver business value. You will be the driving force behind creating cutting-edge, comprehensive and innovative solutions based on Microsoft Dynamics CE + Contact Center, Power Platform and Copilot.
You will collaborate and partner closely with our clients to design end-to-end solutions that push the boundaries of what's possible. This role demands a deep understanding of Microsoft capability and the ability to architect compelling solutions that meet our customers’ business strategies. You will be responsible for architectural decisions ensuring solutions are compliant with industry regulations, standards and best practices.
You will work closely with sales teams to highlight the business value of solutions, ensuring alignment with client strategies. Your responsibilities include delivering presentations, technical workshops and demos to explain complex concepts, responding to RF(x) requests with tailored solutions, developing compelling value propositions and creation of GTM solutions and marketing materials. You will need a deep understanding of Microsoft' technology landscapes to inform strategic recommendations and participate in strategic sales planning, ensuring IT initiatives meet both client and company goals.
You will create solution documentation including architecture diagrams, scoping, pricing, implementation methodology to guide implementation, collaborate with capability teams to meet technical and business requirements, and manage risks to ensure designs comply with regulations. Additionally, you will provide governance during the delivery phase to maintain architectural integrity and alignment with the original design.
You will engage with senior stakeholders to understand their business needs and challenges and work closely with Microsoft and NCS practice capability teams to ensure solution alignment. You will clearly communicate architectural decisions and strategies to stakeholders at all levels, maintain a professional presence in client-facing situations, and build strong client relationships as a trusted advisor.
An exciting career awaits where you'll work with innovative technology solutions, perfect your skills alongside a talented team, and enjoy the recognition, progression, and extensive benefits of a multinational organisation.
Qualifications
Subject Matter Expertise
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Strong expertise in Microsoft Dynamics CE and Power Platform including AI, with a focus on delivering modern and scalable solutions.
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Strong expertise in Microsoft Dynamics Contact Center and Omnichannel solutions
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Demonstrated experience and understanding in other Microsoft capabilities
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Lead the creation of comprehensive solutions that consider scalability, performance, security, and other relevant factors in collaboration with specialty practices.
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Collaborate closely with clients to understand their requirements, challenges, and opportunities, and translate them into actionable technical solutions.
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Facilitate and run scoping workshops to ensure a comprehensive understanding of customer needs.
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Contribute to the development and execution of pre-sales strategies.
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Creation of presentations, SOW’s, WBS and pricing efforts for solutions
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Creation of GTM solutions and marketing material such as flyers and pitch decks
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Experience presenting at events, round tables and other marketing / solution specific events
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Master the art of the possible by learning to demo and effectively sell Solution Offerings.
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Shape and lead demonstrations that address clients’ business problems.
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Innovatively solve client challenges through effective presentations.
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Craft the technical vision by mapping client requirements to Microsoft capabilities.
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Confidently present and articulate the business value of proposed solutions to business managers and executives.
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Build prototypes and proofs of concept (POC) to validate technical and solution decisions.
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Contribute to continuously improving intellectual property (IP) through creating reusable templates, sharing knowledge, and building reusable demos.
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Innovate and create new solutions using out-of-the-box thinking.
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Work directly with the marketing team on organisational initiatives.
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Estimate and design resourcing requirements for proposed solutions.
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Exceptional communication and interpersonal skills, with the ability to build relationships and influence clients and stakeholders.
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Strong problem-solving and critical-thinking abilities, with a strategic mindset.
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Contribute to quality go to market strategy aligned with the Solutions practice strategy and overall NCS go to market strategy.
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Assist with service catalogue definition and supporting process and artefacts for the Solutions area.
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Work closely with the Markets team to understand trends and market demands and feed that intelligence back to the practices to define and deliver in demand services to clients.
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Contribute to standards, guidelines, and best practices for the solutions team.
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Ensure consistent application of solutioning approaches to deliver high-quality outcomes and solutions for clients.
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Drive relationships with tool vendors and partners
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Partner with clients as a trusted advisor on technical solutioning and implementation nationally.
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Work with clients to address key problems, pain points and create a future resilient engagement through capability uplift and knowledge sharing activities.
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Key contributor to tender specifications, bid reviews, solutioning and technical reviews.
Additional Information
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
