In-Demand Account executive architecture Jobs in Parramatta Nsw

Technical Client Services Manager
LAB3 —Sydney NSW
- Full-time
- Azure
- Master's degree
Quick Apply
Solutions Engineer - Spend/ERP
Airwallex —Sydney NSW
- Full-time
- PMP
- Salesforce
- ERP systems
Customer Data Scientist (Statsig)
Amplitude —Sydney NSW
- SQL
- AI
- Analytics
Quick Apply
Business Development Representative
Denodo —Sydney NSW
- Full-time
- Sales
- Salesforce
- Business development
Salesforce Project Manager
Citation Group —Sydney NSW
- Full-time
- CRM software
- Management
- PMP
- Parental leave
Finance Systems Manager - 18 months contract
Advanced Navigation —Sydney NSW
- Contract
- ERP systems
- Manufacturing
- AI
3d
Senior Partner Development Manager, ANZ Partner
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Business development
- AWS
- Leadership
Senior Sales Engineer, ANZ
Alteryx —Sydney NSW
- Full-time
- Azure
- Sales
- SQL
Senior Solution Advisor
WalkMe —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
- Health insurance
- Annual leave
Quick Apply
Cloud Sales Representative, Startups
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
Senior Director, BFSI Vertical Sales
Equinix —Sydney NSW
- Full-time
- AI
- Leadership
Sr. Technical Delivery Manager
World Wide Technology Holding, LLC —Sydney NSW
- Full-time
- Azure
- PMP
- Master's degree
- Profit sharing
- Wellness program
8d
Senior Director, Regional Controller
Careers at Eucalyptus —Sydney NSW
- Finance
- AI
- Leadership
- Annual leave
- Parental leave
Quick Apply
Senior Solutions Consultant
Copado —Sydney NSW
- Full-time
- Salesforce
- AI
- Communication skills
Quick Apply
14d
Solution Delivery Manager
OutSystems —Sydney NSW
- Full-time
- Hybrid work
- Management
- Computer Science
- English
- Health insurance
- Annual leave
Staff Solutions Architect - Payments
Airwallex —Sydney NSW
- Full-time
- Salesforce
- Bachelor's degree
- APIs
Sr Solutions Architect, FSI, FSI
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- DevOps
- AWS
- Software development
Sr. Customer Success Manager
Netskope —Sydney NSW
- Education
- Bachelor's degree
- Leadership
Senior Solutions Consultant - Enterprise & GRC
Workiva —Sydney NSW
- Full-time
- Sales
- ERP systems
- Master's degree
Digital Solution Engineer - Dynamics 365 Supply Chain Management
Microsoft —Sydney NSW
- Full-time
- Management
- Computer Science
- Sales
14d

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Technical Client Services Manager

LAB3 -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Cloud infrastructure
Azure
Incident management
Master's degree

Full Job Description

LAB3 is a leading Managed Services Provider focused on empowering organizations leveraging Microsoft tech and automation in the Cloud, Modern Workplace, Security, Network, and Data space. We are looking for a Technical Client Services Manager based in Sydney to be an integral part of our client management team that champions customer success, nurtures client relationships, ensures value realization, and drives continuous improvement.
The Role

You will be the technical liaison between engineering teams and clients, translating complex issues into clear communications and ensuring engineers have the context they need to deliver.
Technically lead incident management end-to-end, from initial triage through to resolution and post-incident review, driving urgency and accountability across internal teams without formal authority over them.
Oversee day-to-day service delivery with a meticulous eye for detail, monitoring SLA and KPI adherence, identifying risks early, and holding the line on quality.
Own governance across your accounts, ensuring reporting, reviews, and documentation are consistently accurate, meaningful, and delivered on time, prepared and presented by you.
Drive continuous improvement and value-add outcomes including cost optimisation, automation, and process improvement, identifying opportunities proactively and seeing them through to execution.
Work autonomously across the organisation, using your relationships and credibility to influence outcomes, unblock issues, and align stakeholders without relying on escalation paths.
Facilitate contract renewals and work alongside the sales team to identify and progress expansion opportunities from a position of genuine account knowledge.
Ensure seamless communication and coordination during transitions, project handovers, and periods of change, keeping both client and internal teams aligned throughout.
Produce and maintain high-quality documentation across your accounts including runbooks, process guides, service reviews, and incident records. Where processes don't yet exist, take ownership of defining and formalising them to a standard the broader organisation can rely on.

The Ideal Candidate

Proven experience in client management, service delivery, or technical account management within a managed services or technology environment with a track record of doing the work, not just overseeing it.
Ideally your career started as a techie, and you moved to a client delivery role, maintaining a deep understanding of technology, particularly in cloud infrastructure, apps, Microsoft Azure and M365. You have the ability to quickly understand new concepts, platforms, and architectures.
Exceptionally detail-oriented, with the discipline to manage multiple accounts and workstreams simultaneously, without things slipping through the cracks.
A natural communicator who can adapt their style across engineers, executives, and clients and who defaults to over-communicating rather than under.
Highly autonomous and self-directed, comfortable operating independently and resourceful enough to drive outcomes through influence.
Commercially aware, with a client-first mindset and genuine interest in the long-term success of the accounts you own.
A passion for continuous improvement, an instinct for spotting areas of improvement and the initiative to do something about it.
Strong documentation discipline with a methodical approach to process. You follow established frameworks rigorously, and when you find a gap, you don't wait to be asked to fill it.
You are an Australian Citizen and eligible to obtain and maintain an AGSVA security clearance.
Must have an ITIL Foundation Certification with Microsoft Azure Fundamentals (AZ-900) & Microsoft 365 Fundamentals (MS-900) preferred

What’s in it for you?

Be part of a team that leverages modern technologies to solve real problems and provides top levels of customer satisfaction
Work with a Microsoft Partner of the Year award winner with multiple specialisations
Be supported by experienced peers and leaders that value technical expertise and encourage innovation, with clear career pathways and ongoing learning
Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences.
Take advantage of the flexibility of a hybrid workplace and enjoy the flexibility to balance your life
Thrive in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore

Apply now, call or connect on LinkedIn for further information.

Quick Apply

Refine Your Search

account executive architecture jobs in parramatta nsw

Technical Client Services Manager

Solutions Engineer - Spend/ERP

Customer Data Scientist (Statsig)

Business Development Representative

Salesforce Project Manager

Finance Systems Manager - 18 months contract

Senior Partner Development Manager, ANZ Partner

Senior Sales Engineer, ANZ

Senior Solution Advisor

Cloud Sales Representative, Startups

Senior Director, BFSI Vertical Sales

Sr. Technical Delivery Manager

Senior Director, Regional Controller

Senior Solutions Consultant

Solution Delivery Manager

Staff Solutions Architect - Payments

Sr Solutions Architect, FSI, FSI

Sr. Customer Success Manager

Senior Solutions Consultant - Enterprise & GRC

Digital Solution Engineer - Dynamics 365 Supply Chain Management

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