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Field Service Supervisor Power NSW

Vertiv -
Sydney NSW

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Job Details

Qualifications

Data centre experience
Commercial electrician experience
Microsoft Office
Electrical Licence
Negotiation

Full Job Description

Position Summary/Objectives of Incumbent:

The purpose of this position is to attend to customer needs by directing the activities of field service personnel and following up opportunities, and to carry out service of equipment, after hours service, commissioning and service contracts.

Key Responsibilities

Carry out commissioning, service contracts and participate in the after hours call out roster to deliver service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
Ensure field personnel are equipped with tools and documentation in order to perform their functions.
Ensure despatching and scheduling of calls is provided to all field personnel.
Respond to customer requests for quotation or service advice within a timely manner.
Assist field personnel in situations of technical difficulty.
Support field personnel in the execution of their admin functions such as paperwork.
Take all necessary steps to ensure OH&S requirements are adhered to.
Promote Vertiv’s Service capability at all opportunities to gain additional business.
Seek out additional business by direct representation to prospective customers.
Conduct site inspections and adhoc checks on personnel to ensure Customer Engineers are performing to company expectations and meeting our clients needs.
Recommend training, either technical or customer service, of field staff.
Manage the staff in the field with the most efficient manner ensuring all legal obligations and humane considerations are met in the process. Appraise staff on an ongoing basis and regularly review performance with subordinates.
Conduct cyclic counts to ensure correct levels of van stock and warehouse.
Co-ordinate customer requirements with availability of field staff for site commissioning.
Report to management the current project status when necessary.
Ensure field service personnel presentation meets company standards.
Ensure timesheets are filled out correctly, signing and forwarding to Manager for countersigning before sending to pay office by due date with the accompanying support documentation if required eg: Doctors Certificate.
Liaise with Technical Support Group to assist field personnel with technical issues.

Continuous Improvement:

To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management.

WHS, Environment & Quality:

Comply with all Work, Health & Safety, Environment and Quality obligations

Employees reporting to Incumbent

Nil

Main contacts within Company

Other Customer Engineers – Power
Service Supervisor – Power
Service Operations Manager
Safety Manager
Technical Support Team
Sales Team
Finance

Main contacts outside the Company

Customers
Product Suppliers
Contractors
Vertiv Partners

Education/Qualification:

Electrical/Electronics Trade Certificate (ideally)
Relevant State-based Electrical Licence

Specialist Knowledge:

Commercial acumen
Technical knowledge in data centres, telecom, commercial & industrial or similar industries

Practical Experience:

Proven track record within the power industry as a service technician

Personal Characteristics:

Excellent communication, inter-personal and problem solving skills
Learning agility
Interpersonal skills
Ability to work collaboratively in a team environment
Ability to multitask and priorities workloads
Negotiation & influencing skills
Computer literacy at an intermediate level

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