Location – Redcliffe, Queensland
Hours – Part Time 0.9FTE
Contract – Fixed term position, with strong possibility of extending
Role: Peer Service Guide
- Exciting new opportunity for Lived/Living Experience (Peer) Worker at a newly formed Medicare Mental Health Centre in Redcliffe, Queensland
- Diverse and inclusive values-based organisation that prides itself on being flexible and supportive
- Attractive salary packaging options and professional development budget
A wonderful career opportunity to apply a Lived and Living Experience framework as part of a multidisciplinary team at a newly formed Medicare Mental Health Centre (MMHC) with a Diverse and inclusive values-based organisation that prides itself on being flexible and supportive.
About the role
- Be the first point of contact for individuals seeking support at the Medicare Mental Health Centre.
- Conduct initial engagement and outreach, including warm entry into services.
- Complete intake assessments and contribute to the development of a shared understanding of each individual's needs, goals, strengths, and support preferences.
- Hold a caseload of individuals accessing the service and provide ongoing Peer support in both centre-based and community settings.
- Support individuals to identify their unique needs, goals, and aspirations, and assist them to connect with appropriate services, resources, and community supports.
- Assist individuals during practitioner assessments to ensure their wants and needs are clearly heard and understood.
- Support individuals in identifying their unique needs and preferences through skilled Peer conversations.
- Build trust-based, authentic relationships including: individuals and their families, carers and kin accessing the service, all team members, and relevant stakeholders.
- Demonstrate skills required to appropriately share power and responsibility in the Peer relationship to effectively build the capacity of individuals to confidently navigate relationships in their lives.
- Support individuals in managing complex situations, including responding to distress and crisis intervention using evidence-based Peer support frameworks (e.g., IPS, Alternatives to Suicide, and the Power Threat Meaning Framework).
- Work collaboratively with individuals to develop practical pathways toward recovery, wellbeing, social connection, housing, employment, education, and other areas identified by the individual as important.
- Maintain accurate and timely documentation, case notes, referrals, and service records in accordance with organisational and legislative requirements.
Role criteria
- We work with people who are often experiencing difficult and complex life circumstances. A demonstrated ability to respond flexibly and constructively to uncertainty and ambiguity will be required.
- Lived or living experience of mental health challenges or distress, recovery, and navigating systems.
- Strong understanding of the Lived Experience Peer Practice, Intentional Peer Support (IPS) tasks and principles, and person-driven recovery principles.
- Demonstrated experience in providing person-driven peer support services, including responding to distress, one-on-one, group facilitation, and system navigation.
- Understanding of trauma-informed practice and skills in responding to distress
Additional requirements
- A current open QLD driver’s license.
- Working with Children card and Working with People with a Disability check (or the ability to obtain one) is mandatory.
About Communify
Communify is committed to supporting people across all life stages and experiences to lead active, health and socially connected lives. we provide programs and services in areas of aged care, children, family and individual support, mental health, disability, housing & homelessness, drug & alcohol recovery and NDIS. through our Neighbourhood Centres and Community development Programs we also offer Emergency Relief, Social Inclusion activities, Food security, Multicultural Support, Community Gardens and Venue Hire.
Incentives include
- Salary Packaging providing tax benefits
- Personalised Employee Assistance Program (EAP)
- Strong commitment to regular and meaningful supervision
- Professional development budget and dedication to supporting the learning and growth of staff members
- Diverse and inclusive values-based organisation that prides itself on being flexible and supportive
About Communify’s Medicare Mental Health Centre
Communify’s Medicare Mental Health Centres (MMHC) are safe and welcoming spaces that provide high-quality mental health supports delivered by a multi-disciplinary team of professionals and people with a lived experience of mental health. Funded by Brisbane North PHN, the centres provide free, integrated support over extended hours for individuals with moderate to severe mental health concerns and complex life circumstances, as well as support for careers and families.
A key element of the Redcliffe MMHC is the Lived/Living Experience (Peer) Team and the Peer first, Peer throughout, and Peer last model integrated into the MMHC.
How to apply
Please apply on our career’s website https://communify.connxcareers.com/Job/ViewJobs by reading the position description which outlines the Position Objective, Duties and Responsibilities and Selection Criteria. Apply by clicking on the button. Please include a resume and cover letter responding to the selection criteria. Applications accepted by 11pm, 20/07/2026
We are committed to building a diverse and inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people of diverse genders and sexual orientations. If you require adjustments during the recruitment process, please let us know.
