Senior Business Analyst ICT Digital
Employment Type : Ongoing
Clerk Grade 9/10
Salary - $133,348 - $146,945 base plus super
Location flexible across Revenue NSW offices with hybrid working
Join a dynamic team at the forefront of an exciting digital transformation program aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. Working within an Agile delivery environment, you'll support the analysis, implementation and review of large and complex projects and applications of varying sizes, spanning web, back-end and desktop systems.
Key responsibilities of the role will include:
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Provide expert advice on the feasibility and suitability of proposed solutions to optimise business operations and performance, ensuring organisational effectiveness and alignment with strategic objectives.
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Identify, analyse and document end‑to‑end business processes, workflows and requirements across complex digital and business initiatives, applying best‑practice analysis techniques to deliver innovative, customer‑focused solutions.
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Build and manage strong strategic relationships and collaborate with business, technical and delivery stakeholders – including senior executive leaders, to elicit and define requirements, manage expectations, evaluate alternative solutions and ensure products and services meet required standards, policies and outcomes.
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Facilitate workshops, requirement-gathering sessions and Agile ceremonies (such as backlog refinement, sprint planning, reviews and retrospectives), and contribute to the creation and prioritisation of product backlogs
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Translate complex business and technical data into meaningful insights, clearly communicating risks, impacts and technical concepts to non‑technical audiences in plain language to support informed decision‑making and service improvement.
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Gather and analyse stakeholder feedback and insights with specialists to develop evidence-based recommendations that align with business strategy and customer needs.
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Support the development, implementation and evaluation of resource planning frameworks and major digital initiatives, applying Agile, hybrid and best practice delivery methodologies to meet organisational requirements.
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Influence key stakeholders to promote a culture of continuous improvement and ensure customer focused business processes and outcome driven service delivery.
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Ensure comprehensive and high‑quality documentation is produced in line with industry guidelines and organisational standards, including:
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Business and functional requirements
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User stories and acceptance criteria
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Business process models
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Use case and scenario documentation
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Support testing and assurance activities to ensure solutions meet business requirements and are fit for purpose prior to release.
About you
To be successful in this role :
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Demonstrated experience in systems and data migration, including legacy to modern platform transitions.
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Hands‑on experience facilitating User Acceptance Testing (UAT), including planning, execution, defect triage and stakeholder sign‑off.
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Experience facilitating additional test phases, such as system integration testing, regression testing and operational readiness testing.
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Knowledge and hands‑on experience in AI adoption, particularly with tools such as Microsoft Copilot and Kiro, and their practical application in analysis and delivery activities.
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Knowledge and practical experience in Accounting, Finance or Payments platforms (such as ERP or general ledger platforms), including system integration and end-to-end data flows.
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Experience working across integrated digital ecosystems, with an understanding of APIs, data exchange and service interoperability.
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Strong stakeholder management skills, establishing trusted relationships and navigating conflicting needs, priorities and perspectives to reach practical, value‑driven outcomes.
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Strategic thinking capability, contributing to the alignment of current and future business models with organisational vision and strategy in the context of significant change and transformation.
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Ability to operate effectively across business and technology domains, bridging the gap between strategy, delivery and operations.
What we need from you
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, or Wollongong. Regular travel may be required to engage with the team in Parramatta
Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:
- Flexible office location across NSW
- Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
- Accrued Days Off (days in lieu) in addition to Annual Leave
- Ongoing access to industry approved self-learning tools
- Career agility including opportunities to work on different programs
- The opportunity for meaningful work that matters to all of us in NSW
- Corporate wellbeing programs with access to Fitness passport
We can’t wait to meet you!
If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process.
If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you.
Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation
For enquiries relating to recruitment please contact Dhara Thakkar via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday, 17 July 2026 at 9:59 AM
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
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Information on adjustments available for the recruitment process
