In-Demand Claims advisor Jobs

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Regional Injury Management Advisor

Toll Group -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

First Aid Certification
Conflict management
Negotiation

Full Job Description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking an Allied Health qualified and experienced Regional Injury Management advisor to join our team in Victoria. This 2 year fixed term contract focuses on developing and managing injury management strategies that facilitate early recovery and durable return-to-work outcomes for our workforce. You will collaborate with internal and external stakeholders to mitigate the impact of workplace injuries and foster a safety-driven culture in line with Toll’s values. Overseeing the Victorian Region along with 2 others, this role requires travel across various northside sites in VIC to work closely with line and senior leaders to achieve continuous improvement in return-to-work outcomes.

Key Responsibilities:

Manage a portfolio of VIC workers' compensation injuries and claims.
Implement and maintain effective injury management and return-to-work strategies.
Develop graded return-to-work plans for complex injuries and assist managers with suitable duty options.
Arrange and attend case conferences with injured workers and treating doctors to ensure appropriate duties and recovery.
Provide training for line managers on proactive workplace rehabilitation and early intervention.
Actively manage healthcare and occupational rehabilitation providers, ensuring appropriate treatment and cost control.
Conduct Job Task Analysis for selected roles across VIC.
Identify and establish programs to control medical and related costs.

Essential Qualifications and Experience:

Tertiary qualifications in Allied Health (e.g., Occupational Therapy, Physiotherapy, Exercise Physiology).
Minimum 5 years' experience in injury management or return-to-work roles.
In-depth knowledge of rehabilitation and return-to-work legislation.
Proven experience managing complex and serious injury claims.
Strong coaching and training experience in return-to-work and rehabilitation programs.
Ability to manage injury prevention strategies and support recovery processes.
Occupational First Aid Certificate (preferred).
RTW Coordinator Certificate or exemption (if required).

Key Skills:

Strong negotiation, conflict management, and people skills.
Excellent planning and organizational abilities.
Financial and commercial acumen.
Results-oriented and focused on achieving successful outcomes for all stakeholders.

Why Join Toll Group? This is an exciting opportunity to work in a dynamic environment and contribute to the safety and wellbeing of our employees. You will be part of a team committed to continuous improvement and operational excellence. If you are an experienced Injury Management professional with a passion for safety and rehabilitation, apply now to join the Toll Group and make an impact in the workplace.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Apply Now

Refine Your Search

claims advisor jobs

Regional Injury Management Advisor

Claims Manager - Home Insurance

Claims Manager

Associate - Securities

Client Operations Manager

Commercial Director

EOI: Service Manager / Advisor - Dalby

Senior Client Advisor – Operations (Stock Control)

Health & Safety Advisor

Costing Clerk / Service Advisor

Injury Management Advisor

Warranty Administrator – Mercedes-Benz (Floating Support)

Business Analyst - Pantry (Long life)

Human Resources Advisor - Bunzl Australasia Avondale

Clinical Development Analyst - Computer Assisted Coding

EOI - Commercial & Legal

Client Advocate Executive - HIS

Home Claims Loss Assessor

Associate to a Judicial Officer of the County Court of Victoria (Criminal, Common Law, Commercial)

Financial Controller

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