In-Demand Solution specialist Jobs in Canberra Act

Senior Incident Management Lead (ITSM Specialist) (NV1/NV2)
Capgemini Sogeti —Canberra ACT
- Hybrid work
- Analysis skills
- AI
4d
Networking Territory Manager
Hewlett Packard Enterprise —Canberra ACT
- Full-time
- Sales
- Bachelor's degree
- No degree
Integrated Logistics Support
KBR —Canberra ACT
- Full-time
- Analysis skills
- Communication skills
- Parental leave
5d
Senior Project Manager (Part-Time)
Viasat —Canberra ACT
- Part-time
- Management
- PMP
- Microsoft Office
13d
Senior Endpoint Engineering Specialist
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
Quick Apply
Rehabilitation Consultant (OT, Physio, AEP)
Konekt —Canberra ACT
- Full-time
- Remote
- Parental leave
Quick Apply
Infrastructure Management Specialist
Showtime Consulting —Canberra ACT
- Azure
- Management
- DevOps
6d
Territory Manager
JAS —Canberra ACT
- Full-time
- Sales
- Business development
- Recruiting
- Parental leave
Quick Apply
Integration Engineer
Nova Group —Canberra ACT
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
IV&V Engineer
Empirical Solutions —Canberra ACT
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
- Parental leave
Quick Apply
Project Engineer - ACT
Built Holdings —Canberra ACT
- Full-time
- Engineering
- Construction experience
- Construction Management
Rehabilitation Consultant - Occupational Therapist
IPAR —Deakin ACT
- Full-time
- Hybrid work
- Communication skills
- Time management
- Wellness program
- Parental leave
Quick Apply
Project Manager - Water
Beca —Canberra ACT
- Full-time
- Engineering
- Business development
- Bachelor's degree
- Parental leave
14d
Senior Solution Architect - Nutanix
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Management
- Administrative experience
- IT
Quick Apply
Solution Architect (AU Citizen with Security Clearance)
Accenture —Canberra ACT
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
- On-the-job training
Senior Payroll Specialist
KBR —Canberra ACT
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Parental leave
Project Managers - Infrastructure
Empirical Solutions —Canberra ACT
- Full-time
- Hybrid work
- PMP
- Engineering
- No degree
- Parental leave
Quick Apply
AWS Amazon Connect Engineer
Accenture —Canberra ACT
- Full-time
- AWS
- Scripting
- AI
Account Executive
Marsh —Canberra ACT
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Communication skills
AGSVA Cleared Engineers
KBR —Canberra ACT
- Full-time
- Management
- Parental leave

I want to receive the latest job alert for solution specialist in canberra act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

solution specialist jobs near canberra act

Engineer jobs in Canberra ACT

Solution Architect jobs in Canberra ACT

Senior Project Manager jobs in Canberra ACT

Project Engineer jobs in Canberra ACT

Project Manager jobs in Canberra ACT

Senior Engineer jobs in Adelaide Region Sa

Mining Engineer Project jobs in Queensland

Senior Finance jobs in Brisbane Qld

Senior Workplace Services Manager jobs in Sydney Nsw

Senior Engineer jobs in Dandenong Vic

Senior Engineer jobs in Victoria

Environmental Engineer jobs in Brisbane Qld

Paid Internship, Cloud Engineer jobs in Melbourne Vic

Automotive Engineer jobs in Melbourne Vic

Graduate Network Engineer jobs in Melbourne Vic

Software Engineer jobs in Greater Adelaide Sa

Solution Architect jobs in Parramatta Nsw

Senior Enterprise Architect jobs in Melbourne Vic

Solution Architect jobs in Adelaide Region Sa

Solution Architect jobs in Brisbane Qld

Senior Incident Management Lead (ITSM Specialist) (NV1/NV2)

Capgemini Sogeti -
Canberra ACT

Apply Now

Job Details

4 days ago

Qualifications

Jira
ITIL Certification
Incident management
IT service management
Analysis skills
ITIL
ServiceNow
Problem management
AI

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are hiring an experienced ITSM professional specializing in Incident Management to govern and enhance the end-to-end incident management process across a multi-supplier ecosystem. This role is critical in ensuring service stability, driving SLA performance, and delivering consistent, high-quality service outcomes aligned with ITIL best practices.

The ideal candidate is a seasoned professional with deep expertise in incident governance, service delivery, and continuous improvement, capable of operating in complex enterprise environments.

Key Responsibilities

Incident Management Governance

Govern and oversee the integrated incident management process across multiple vendors and internal teams.
Ensure alignment with ITIL frameworks, organizational policies, and client expectations.
Maintain consistency in incident handling standards across the entire ecosystem.

Monitoring & Performance Management

Monitor incident trends, patterns, and recurring issues to proactively identify improvement opportunities.
Track incident escalations and resolution timelines, ensuring timely closures.
Analyze incident data to identify systemic issues and recommend preventive measures.

Incident Classification & Prioritization

Enforce consistent incident classification, prioritization, and categorization standards.
Ensure appropriate severity levels are assigned, enabling effective response and escalation.
Drive adherence to incident lifecycle processes and documentation standards.

Major Incident Management

Coordinate and facilitate Major Incident (P1/P2) response and resolution activities.
Lead major incident reviews (MIRs) and ensure all stakeholders are aligned.
Ensure root cause analysis (RCA) is conducted and corrective/preventive actions are tracked to closure.

Service Level Management & Stakeholder Communication

Drive compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Work closely with suppliers to address performance gaps and improve service metrics.
Escalate breaches and implement corrective actions where needed.
Provide consolidated incident reports, dashboards, and insights to leadership and stakeholders.
Deliver actionable insights on service performance, risks, and improvement opportunities.
Act as the single point of accountability for incident-related communications across the organization.

Job Description - Grade Specific

Experience

Minimum 10+ years of experience in IT Service Management (ITSM).
Strong background in Incident Management and service delivery.
Experience working across industries such as insurance, education, utilities, or similar sectors.

Technical & Tool Expertise

Hands-on experience with ITSM tools such as:
ServiceNow OR Jira Service Desk (or similar platforms)
Strong understanding of incident lifecycle workflows and automation.

ITIL & Process Expertise

Deep knowledge of ITIL frameworks, particularly Incident and Problem Management.
Proven ability to align ITIL processes with client/business needs.
Experience driving process adherence, standardization, and governance.

Core Competencies

Strong analytical and problem-solving skills.
Excellent stakeholder management and communication abilities.
Ability to work in complex, multi-vendor environments.
Demonstrated focus on continuous improvement and operational excellence.

Key Attributes

Proactive and process-driven mindset.
High level of accountability and ownership.
Ability to operate under pressure, especially during major incidents.
Passion for service quality, governance, and efficiency improvements.

Desirable Qualifications

ITIL Certification (v3/v4 preferred)
Experience in enterprise-scale service operations
Exposure to automation, AI-driven incident management, or analytics tools is a plus

What you’ll love about working here

Experience a Positive Work-Life Balance: We prioritize your well-being with hybrid and flexible working arrangements, making it easy to balance your personal and professional life.
Own your Growth: Dive into endless learning opportunities with courses from Capgemini University and numerous external certifications. Benefit from digital learning platforms and specialized campuses in AI, Cloud, Data, and Sustainability. Propel your career with our award-winning
Career Acceleration programs. Thrive in an Inclusive Environment: We don't just believe in inclusion; we live it. Be part of a workplace that values authenticity, inclusion, and belonging. We encourage applications from all backgrounds, even if you don’t meet every requirement. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you're excited about this role, we welcome your application and invite you to share what you can bring.
Work with Integrity: Join a company recognized by Ethisphere as one of the World’s most Ethical companies.
Collaborate with Industry Leaders: Gain exposure to top global companies, including 145 of the Fortune 500, through your work with Capgemini.
Showcase Your Skills: Participate in our internal annual global tech challenges and help address world issues.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

Apply Now

Refine Your Search

solution specialist jobs in canberra act

Senior Incident Management Lead (ITSM Specialist) (NV1/NV2)

Networking Territory Manager

Integrated Logistics Support

Senior Project Manager (Part-Time)

Senior Endpoint Engineering Specialist

Rehabilitation Consultant (OT, Physio, AEP)

Infrastructure Management Specialist

Territory Manager

Integration Engineer

IV&V Engineer

Project Engineer - ACT

Rehabilitation Consultant - Occupational Therapist

Project Manager - Water

Senior Solution Architect - Nutanix

Solution Architect (AU Citizen with Security Clearance)

Senior Payroll Specialist

Project Managers - Infrastructure

AWS Amazon Connect Engineer

Account Executive

AGSVA Cleared Engineers

I want to receive the latest job alert for solution specialist in canberra act

Related Searches

Explore jobs in more locations

Job Description

Job Description - Grade Specific

What you’ll love about working here

Job Seeker Tools

Employer Tools

Browse

Stay Connected