Join the Sweetest Team in Tweed!
Retail & E-Commerce Assistant | Baking Pleasures
Are you a tech-savvy baker with a passion for sprinkles? Do you love the fast-paced world of e-commerce but still enjoy the "magic" of helping a customer find the perfect piping tip in person?
Baking Pleasures is a family-owned, industry-leading cake and baking supplies store. While our beautiful Tweed Heads shopfront is the new kid on the block, we’ve been a powerhouse in the Australian e-commerce space for over 8 years. We are a small, tight-knit team looking for a proactive "all-rounder" to help us grow.
The Role: A Perfect Blend
This isn't your average retail job. You’ll be working across the entire "baking ecosystem," balancing front-of-house customer service with the high-energy backend of online retail.
- Retail Magic: Greeting customers, providing expert advice on decorating supplies, and keeping the shopfront looking "Pinterest-perfect."
- E-Commerce Engine: Picking, packing, and dispatching online orders with speed and precision.
- Customer Support: Handling click-and-collect orders and answering product and order enqueries via email or phone.
- Room to Grow: Depending on your unique "flavour" of skills, you could get involved in social media content creation, marketing, or stock management.
The Ingredients We’re Looking For
We need someone who is as comfortable behind a computer screen as they are behind a retail counter.
- Tech-Savvy: Strong computer skills are non-negotiable. If you’ve used Shopify or similar e-commerce platforms, that’s the cherry on top.
- Baking DNA: You have a genuine interest in baking or cake decorating. Whether you’re a retired pro or a dedicated weekend hobbyist, you need to know your ganache from your gum paste!
- Problem Solver: You’re fun, customer-focused, and willing to tackle the "little things" that pop up in a busy shop environment.
- Reliable & Fast: You don't mind "getting stuck in" during a busy dispatch run to ensure our customers get their goodies on time.
The Sweet Deets (Hours & Perks)
- Hours: Approximately 5–15 hours per week for now, but subject to increase.
- Schedule: SCHOOL HOURS! Opening hours 10am to 3pm most days with the occasional 5pm close and rotating Saturdays.
- Important Note: We operate on NSW Time—please keep this in mind if you are commuting from across the border!
- The Perk: You’ll receive an awesome staff discount on our entire range of premium baking and decorating supplies.
Ready to Apply?
If you think you’re the right "fit" for our team, we’d love to hear from you!
Please send your resume and a short cover letter telling us about your favorite thing to bake (and why you’re a tech-savvy superstar) or drop in and see us at 27 Minjungbal Drive, Tweed Heads.
Job Type: Casual
Pay: From $33.95 per hour
Benefits:
Work Location: In person
